Timothy Mulcahey, MBA

Timothy Mulcahey, MBA

IT Contract Manager at Pace Suburban Bus

Greater Chicago Area
Information Technology and Services

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Timothy Mulcahey, MBA's Overview

  • Project Lead / Intellectual Properties Specialist at Aspect Software
  • Network Architect at Comark
  • IT Operations Manager at Forge Online

500+ connections


Timothy Mulcahey, MBA's Summary

I am a high-performing, and strategic-thinking professional with over twenty years’ experience in employment services in the IT field and Legal sector. While my background appears quite diverse, it has served me well. I have relationship-building soft-skills with clients across multiple organizations and teams in addition to exceptional writing ability and interpersonal communication skills. Adept at assessment, generation of options, and solution implementation in collaboration with multiple groups and clients. Experience as a Business Analyst, Systems Analyst, Project Lead and Manager; completing projects from the requirements gathering / needs discovery phase through to education. Fourteen years of experience in research, technical writing, education, and knowledge base development with proven ability to leverage multiple tasks in fast-paced environments with deadlines.

Timothy Mulcahey, MBA's Experience

Business System Analyst

Arthur J. Gallagher & Co.

Public Company; 10,001+ employees; AJG; Insurance industry

March 2014May 2014 (3 months) Itasca, Illinois

• Analyzed, designed, & implemented custom Remedy configurations and architecture.
• Troubleshooting and participation in resolving Remedy user access issues.
• Worked within the Agile / Scrum Methodology and in Scrum Environments.
• Created reports for stakeholders of conditions present within the network environment.
• Worked in business guideline for operational change and problem management procedures.
• Worked with management to document requirements for enhancing end user experience
• Knowledge Discovery from existing systems, analyzed program and time requirements.
• Project Lead for SharePoint restructure and Remedy Documentation Discovery.
• Prepared estimates and justifications for tasks and gave recommendations to managers.
• SharePoint 2010/2013 & BMC Remedy 7.2 & 8.0
• Technical Writing & Project Management.

Business Analyst

Advanced Technology Services

Privately Held; 1001-5000 employees; Machinery industry

June 2011December 2013 (2 years 7 months) Greater Chicago Area

• BMC Remedy Knowledgebase SME & Incident Management.
• SDLC and PM for Knowledge base Projects, and Knowledge base Management position.
• Project Coordinator for Documentation & Knowledge base.
• Working within an Agile / Scrum Environment.
• ITIL Service Asset & Configuration Management understanding
• Microsoft SharePoint 2010 / 2013 & BMC Remedy 7.2 / 8.1 Knowledge Base.
• Project Lead & Technical Writer for Knowledge base Migration and Integration.
• Use Cases Experience
• Wire framing Knowledgebase projects & process mapping
• Documentation Discovery for company & clients companies.
• LMS on SharePoint / Remedy Knowledge base.
• Knowledgebase workflow analysis
• Mobile App Documentation & Project Experience
• Knowledge Management Lead Experience

Lead Technical Writer

Advanced Technology Services

Privately Held; 1001-5000 employees; Machinery industry

June 2011October 2013 (2 years 5 months) Greater Chicago Area

Primary Technical Writer & Documentation Supervisor for ATS, overseeing multiple Service Desks' Documentation, Help Guides, and overall single-contact source for our Knowledge Articles. One of the primary duties is to maintain and manage multiple KB's, pertaining to several Fortune 500 companies in both Microsoft SharePoint & BMC Remedy Knowledge Base software tools. I am required to consistantly modify the existing documentation, create when necessary, and work on a both systems.

• Built the SharePoint Knowledgebase Structure and Document ID System
• Designed the SharePoint Knowledgebase for multiple Fortune 500 companies
• Wrote Runbook(s), SOWs, RFPs, and Analysis Documentation
• Structured Knowledge Discovery parameters for KB & KDD.

Project Lead / Intellectual Properties Specialist

Aspect Software

Privately Held; 1001-5000 employees; Computer Software industry

November 2001July 2008 (6 years 9 months) Lombard, Illinois

• Project Lead / Coordinator for Documenting & Archiving of Intellectual Properties Database.
• Researched Legal Licensing for Software and Development.
• SDLC Integration & Testing for Programmers; liaison between Legal and Programming teams.
• Worked with OEM Engineering building Golden Master Disks for Software Development.
• Working as liaison with management, on patent items, & issues.
• Code Review using Blackduck Software for Legal Department.
• Performed network integration and system tests.
• Project Lead to locate related case law.
• Performed electronic repair to board and component level equipment.
• Designing, Wire framing, & Building VoIP phone systems along with build configurations.
• Measured, cut, and installed wires and cables.
• Experience is Desktop Troubleshooting; both Hardware & Software.
• Interacted with engineers, technicians, and production personnel regarding testing procedures

Network Architect


Privately Held; 51-200 employees; Information Technology and Services industry

June 2000August 2001 (1 year 3 months) Bloomingdale, Il

• Designed, Modified, and created workable LAN/WAN networks, using Cisco equipment and some 3Com.
• Intranet/Extranet design and configuration. Also, worked on configurations of Cisco Routers, Switches, and Hubs, w/IOS Software.
• Configured network servers and trained local administrators on standard network server procedures, including virus protection and other security measures.
• Provided technical assistance to customers IT staff, assisting with network access, printing, and their infrastructure design.
• Reported on common problems and complaints, escalating network-wide troubles to Lead Technician.

IT Operations Manager

Forge Online

October 1992April 1998 (5 years 7 months) Naperville, Il

• Provided budgeting, data recovery services and business continuity planning to companies in cooperation with key users and local operations staff.
• Maintained the local inventory and software licenses.
• Maintained the system documentation such as warranty information, telephony IT system user guides and more.
• Installed, maintained, repaired and replaced IT hardware and software.
• Assisted staff with the setup of computers and passwords.
• Assisted with on-site technical support that could not be provided remotely.
• Worked as the primary point of contact setting up new offices with IT systems and expanding the existing office.
• Monitored all data backups in offices to ensure business continuity in the event of a disaster or hardware failure

Timothy Mulcahey, MBA's Education

Western Governors University

Master of Business Administration (M.B.A.), Business Administration and Management, Strategy & Management


Grade: 3.0

Graduate Degree in Business Administration, with strong emphasis in Management, Leadership & Corporate Strategy.

Activities and Societies: Leader / Chairman of Capstone Group Leader of ecommerce group

Western Governors University

Bachelors of Education, Educational Studies & Secondary Education


Grade: 3.0

Major in Social Studies for Secondary Education grades 5 thru12

Minor in Educational Studies

Specializing in Classroom Management

Activities and Societies: Nominated Phi Beta Kappa

Timothy Mulcahey, MBA's Certifications

  • PMP Certification - In Progress

    • Project Management Institute
    • July 2014
  • 6Sigma Green Belt

    • Six Sigma
    • February 2012
  • 6Sigma Yellow Belt

    • Six Sigma
    • September 2011
  • Cisco Small - Medium Enterprise

    • Cisco
    • License N/A
    • July 2000
  • Cisco Certification Sales Expert

    • Cisco
    • License N/A
    • March 2000
  • MCSE

    • Microsoft
    • May 1993 to May 1996
  • A+ Certification

    • Microsoft
    • May 1993 to May 1996

Timothy Mulcahey, MBA's Projects

  • Capstone Management Project

    • February 2014 to Present
    Team Members: Timothy Mulcahey, MBA, Chris Carver, Gustavo Camacaro Del Rio, Shannon Tucker

    Capstone Capsim Management Project. Capsim is a Business Simulation Online Program designed as a Real World Marketing Situation. Each Team is comprised of 4 Individuals who work together to provide successful solutions to a dynamic marketing situation.

    In this Team I have been voted to be acting CEO, Production Manager, and HR Manager.

  • Capstone Business Plan & Risk Assessment Project

    • January 2014 to Present
    Team Members: Timothy Mulcahey, MBA

    The purpose of this project is for Western Governors University to provide a small or medium sized business with a business plan identifying three key items within the organization that can be improved, modified, or added.

    For the business that has agreed to work with me, I have identified issues pertaining to Leadership, Marketing, and Management as the potential areas for improvement. In each instance, a recommendation must be made to the satisfaction of the business owner, as well as the WGU MBA panel.

    This is a standalone project.

  • Business Analyst Project: Knowledgebase & KDD

    • August 2013 to Present

    Working on the design and development of a position within the Remedy Team that focuses exclusively on the Knowledgebase Leadership, Development, and Management.

  • Knowledgebase Department

    • October 2012 to Present

    The Design and Creation of a Knowledgebase Department within an Organization.

Timothy Mulcahey, MBA's Languages

  • Arabic

    (Limited working proficiency)
  • Latin

    (Limited working proficiency)
  • German

    (Limited working proficiency)
  • Spanish

    (Limited working proficiency)

Timothy Mulcahey, MBA's Skills & Expertise

  1. Software Documentation
  2. SharePoint
  3. Troubleshooting
  4. Hardware
  5. Networking
  6. Project Management
  7. BMC Remedy
  8. Customer Service
  9. Windows Server
  10. Windows
  11. Windows 7
  12. Technical Writing
  13. Access
  14. Cisco Technologies
  15. Testing
  16. XP
  17. Visio
  18. PowerPoint
  19. MS-DOS
  20. Management
  21. OS X
  22. Switches
  23. Documentation
  24. Six Sigma
  25. Microsoft Office
  26. Project Planning
  27. Computer Hardware
  28. Knowledge Discovery
  29. Active Directory
  30. System Administration
  31. Dreamweaver
  32. Knowledge Management
  33. Autodesk
  34. Cisco IOS
  35. Copywriting
  36. Education
  37. Team Building
  38. Arabic
  39. Database Administration
  40. Customer Relations
  41. MS Office Suite
  42. Windows Server 2003
  43. Program Management
  44. Financial Analysis
  45. Organizational Leadership
  46. Decision Analysis
  47. Human Resources
  48. Educational Leadership
  49. Higher Education
  50. Business Strategy

View All (50) Skills View Fewer Skills

Timothy Mulcahey, MBA's Test Scores

  • Illinois State Teacher's Core Competency Exam

    • June 2008
    • Score: PASS

    A Test by the Illinois Board of Education to confirm competency of core skills for Social Science Education for grades 5 thru 12

  • Haberman Screening Test

    • May 2008
    • Score: PASS

    Illinois State Clinical Psychological Exam.

  • Illinois ICTS Language Scoring Test

    • July 2008
    • Score: PASS

    A Test by the Illinois Board of Education to confirm competency for the teaching of English skills for grades 5 thru 12

  • Illinois State Reading Education Exam

    • June 2008
    • Score: PASS

    A Test by the Illinois Board of Education to confirm competency for the teaching of reading skills for grades 5 thru 12

  • Illinois State Teachers License Exam

    • May 2007
    • Score: PASS

    A Test by the Illinois Board of Education to confirm competency for teaching and education of grades 5 thru 12

  • Illinois ICTS Writing

    • June 2007
    • Score: PASS

    A Test by the Illinois Board of Education to confirm competency for the teaching of English Writing for grades 5 thru 12

  • Illiniois ICTS Mathematical Competency

    • June 2007
    • Score: PASS

    A Test by the Illinois Board of Education to confirm competency for the teaching of Basic Math skills for grades 5 thru 12

Timothy Mulcahey, MBA's Additional Information


Travel, Photography, Reading, Writing, Ancient Language Studies, Ancient Mediterranean History, Egyptology, Fishing, Gardening, Archery, Numismatics, Aquariums, Music, World History, & My Family.

Groups and Associations:
Honors and Awards:

SixSigma Yellow Belt Certification 10/11
SixSigma Green Belt Training Completion 1/12

Timothy Mulcahey, MBA's Organizations

  • Western Governors Alumni Association

    • April 2014 to Present

Timothy Mulcahey, MBA's Volunteer Experience & Causes

  • Volunteer Experience

    • Education

      Our Lady of Lebanon
      • Education
      April 2005 present (9 years 6 months)

      Teaching Religious History to Teenage Students.

  • Volunteer Interests

    • Causes I care about:

      • Animal Welfare
      • Arts and Culture
      • Children
      • Education
      • Environment
      • Science and Technology
    • Organizations I support:

      • The Field Museum
      • Brookfield Zoo
      • Adler Planetarium
      • Shedd Aquarium
      • The Morton Arboretum
      • Chicago Symphony Orchestra
      • Lyric Opera of Chicago

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