Timothy Berman

Current

• Book Review Blogger at Thomas Nelson Publishers
• Freelance Writer, Essayist, Novelist, Columnist, Blogger at Self Employed (Self-employed)

Past

• Warehouse Associate at AmazonFresh
• Assistant Knife-man Operator at International Paper
• Digital Print Shift Supervisor at TERRA Resource Group

• Business Consumer Representative at Dwayne Lanes Automotive Group
• General Laborer at Labor Systems
• Wireless Data Technical Support Representative at WDS Global
• Customer Service Representative at ACS
• Custodian at Bellevue Neighborhood Church

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5 more...

Education

• Kaplan University
• Business Computer Training Institute
• Shelton High School

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Recommended

2 people have recommended Timothy

Connections

26 connections

Industry

Writing and Editing

Websites

• My Website

Timothy Berman’s Summary

Experienced in troubleshooting, research, documentation, and breaking down information from a technical aspect. This was accomplished in a technical support position with WDS Global. Specific tasks included initial diagnostics on Blackberry Handheld devices, PDA/Smartphone devices. Whether it is guiding a customer through initial setup of their new handheld's, or to provide basic troubleshooting to resolve email configuration issues. Other calls dealt with more advanced trouble shooting steps (Blackberry JVM Errors) and devotions to specific research and possible resolutions to either assist the customer with getting their devices working again, or going over possible replacement options if all troubleshooting steps were exhausted.

In one specific situation, a customer had called in with a Blackberry JVM error. Knowledge Based article search on WDS Global's intranet database did not have any information on proper troubleshooting steps. Neither did Blackberry Knowledge base search produced any articles on step-by-step troubleshooting. Because of this, detailed notations of all troubleshooting steps were documented in the Remedy Ticket field, various knowledge based articles were consulted, researched, and with the assistance of the customer, a final resolution was found that provided the customer with a working handheld device.

Once the call was completed, a knowledge based article was written with the documented research, current articles that were consulted referenced, submitted to supervisor, technical support leads, and a proposal to include this as a knowledge base article for other representatives to refer to if a similiar call came through.

Timothy Berman’s Specialties:

Communication, Novelist, Essayist, Blog Content Publisher, Conflict Resolution, Customer Advocacy, Research and Development, manuscript critique, peer-review, Safety Analysis, Business Proposal, Academic Writing.

Timothy Berman’s Experience

• Book Review Blogger

  Thomas Nelson Publishers

  (Privately Held; Publishing industry)

  November 2009 — Present (1 month)

  Read and craft a 200-word Book review to be published on a Blog, and online retailer stores (e.g., Amazon, Barnes and Noble, Borders Books). Currently reading The Language of Love & Respect by Dr. Emerson Eggerichs.

• Freelance Writer, Essayist, Novelist, Columnist, Blogger

  Self Employed (Self-employed)

  (Self-Employed; Writing and Editing industry)

  January 2000 — Present (9 years 11 months)

  Currently developing and rewriting Mourning Ellyn - A unique Romance/Mainstream Fiction Novel that had an attempt at publishing back in 2006. Also working on developing a magazine publication devoted to Latter-day Saint Christian Apologetics, which will be entitled Journal of Mormon Apologetical Research Studies, and will be a quarterly publication with the first issue launch sometime after the first of the year.
  
  Maintains This Ordinary Life - A Latter-day Saint Christian Perspective Blog where the content deals with every day life observations, experience, and Apologetical responses to cultural issues of our time. This blog recently received Daily Reviewer's Top 100 Religion Blogs of the Internet.
  
  Also a member of Writing Forums, Absolute Write Water Cooler, Writers Beat forums dedicated to discuss writing, critique of written works and offering peer review critiques. Expanding out to volunteer as a Manuscript Critic for authors who are seeking to have a more in-depth examination to their manuscript (may request donations, may not).

• Warehouse Associate

  AmazonFresh

  (Food Production industry)

  February 2009 — June 2009 (5 months)

  Order picker - using handheld computerized scanner, locate product according to specified pick location, ensure product quality, increase pick rate to exceed monthly rate increases, use computerized work station to scan and pack product, increasing productivity rate greater than expected average monthly pack rate, load trucks according to delivery destination and route designation.

• Assistant Knife-man Operator

  International Paper

  (Public Company; IP; Paper & Forest Products industry)

  October 2007 — November 2008 (1 year 2 months)

  General Labor Hand stack bulk bins from take off end of Bulk line, bundle and palletize wax linear boards from take off end of Andax Waxer, Hand stack linear boards for bulk liner on pallet, operate electric and hand pallet jack, general clean up around various machines.
  
  Corrugator Stacker/Off bearer Operate bottom and top up stacker machine, ensure product conformance and quality according to production run sheet, quality assurance and checks, follow appropriate lock out tag out procedures during machine jams.
  
  Assistant Knife Operator – Assist Corrugator Machine Operator and Double backer with initial production run set up, read production run sheet to ensure proper paper is loaded onto roll stands, operate roll stands and load/unload paper rolls, scan paper roll tags into computer for paper roll consumption and usage. General clean up and preventive maintenance of machine, follow appropriate lock out and tag out procedures during upset conditions and/or deep clean and maintenance.
  
  Safety Recommendations Group: Represent the Corrugator department about safety policy and procedures. Discuss current safety practices, initiate safety policy change request from crewmembers to SRG Committee board and Plant management, instruct department supervisors regarding updated safety policy and procedures, observe best safety practices and report to Supervisor and Plant managers regarding potential safety hazards and non-compliance of safety procedures.
  
  * Came back and worked from July 2009 to August 2009 as an Involuntary General Labor for three weeks.

• Digital Print Shift Supervisor

  TERRA Resource Group

  (Privately Held; Staffing and Recruiting industry)

  May 2007 — August 2007 (4 months)

  Train and supervise 2-3 temporary employees on operation of Docutech 6100 series printers, process print jobs, provide quality assurance by examining print projects, assist shipping and receiving department, operate forklift, preventive maintenance on docutech machines, resolve upset conditions during printing production. Assist in other departments as needed.

• Business Consumer Representative

  Dwayne Lanes Automotive Group

  (Automotive industry)

  March 2007 — May 2007 (3 months)

  Contact prospective consumers to identify and assess their needs for automotive purchases, set up appointments for customers to come in and speak with sales representatives for automotive purchase, and build a professional relationship with targeted consumer groups in alternative ways to acquire new/used vehicle purchases.

• General Laborer

  Labor Systems

  (Privately Held; Staffing and Recruiting industry)

  December 2005 — March 2007 (1 year 4 months)

  Established strong work ethics in a variety of construction and food production facilities. Some duties included demolition, concrete removal, construction site cleanup, operation of hand and power tools, ability to work in a variety of indoor and outdoor conditions. Within a food production facility, provide quality assurance in produce, packaging food trays, and general warehouse functions.

• Wireless Data Technical Support Representative

  WDS Global

  (Privately Held; Telecommunications industry)

  2005 — 2006 (1 year )

  High volume call center, resolve customer related issues regarding high end mobile devices, specifically email configurations and synchronization issues with Pocket PC MS Window based devices, Palm OS devices and Blackberry handheld devices. Update customer contact information; provide level three basic supports for Blackberry Enterprise and Web Based Email configuration/synchronization issues and setup. Handle equipment replacement requests, document troubleshooting steps in Remedy Trouble Ticket software interface, Multi-Task in a multi-windows environment, update and submit requests regarding knowledge base articles, provide step-by-step procedures for set up and operation of wireless air cards and web based email configurations. Assist customers with VCast music and video Downloads.

• Customer Service Representative

  ACS

  (Public Company; ACS; Information Technology and Services industry)

  July 2002 — July 2003 (1 year 1 month)

  Employed when the company was Livebridge Inc.
  
  Handle high volume calls regarding billing issues/disputes, equipment upgrades, price plan analysis, product information, and provide accurate and detailed information regarding consumer wireless account services.
  
  Also worked on the Escalation team, verifying appropriate billing charges, determine possible billing errors, account investigation, and provide detailed information as to related charges on consumer accounts, determine if there is a need to debit customer's account or validate authentic billing charges.

• Custodian

  Bellevue Neighborhood Church

  (Wireless industry)

  May 2001 — October 2002 (1 year 6 months)

  Maintain interior and exterior building, provide assistance in event set up and custodial duties, inventory control, establish specified duties for the Custodial position, assist in irrigation installation for new parking lot, assist with building new playground, provide security at night for building.

Timothy Berman’s Education

• Kaplan University

  Bachelors , Communications , 2009 — 2013 (expected)

  Currently studying Mass Communications, Interpersonal Communications and College Composition II. Previous Courses included Human Communication, College Composition I, Survey of Mathematics, and Professional Development.

• Business Computer Training Institute

  Certificate , Office Administration/Automation , 1995 — 1996

• Shelton High School

  Diploma , English, NJROTC, History, Science, Math,Computer Science , 1986 — 1990

  Activities and Societies:

  SADD Club Member and Secretary, Office Assistant, Elementary Student Tutor, and Chief Photographer for Yearbook

Additional Information

Timothy Berman’s Websites:

• My Website

Timothy Berman’s Interests:

Writing, Research and Development, Freelance Writing, Ghost Writing, Business Communication, reading, philosophy, Walking, Volleyball, Raquet Ball, Basketball, Fine Dining.

Timothy Berman’s Groups:

Mukilteo PTSA Member

•    Writing Professionals
•    Informed Ideas For Writers
•    Kaplan University
•    The Pen
•    Fiction Writers Guild
•    Authors of Fiction
•    Kaplan
•    Freelance Writers
•    The Freelance Writers Connection
•    Members of The Church of Jesus Christ of Latter-day Saints
•    Writing Professionals and Authors
•    Workers Wanted
•    A Job Needed - A Job Posted
•    Writing is Hard Enough... Publishing Shouldn't Be...TM
•    Christian Authors, Editors, Publishers and Bloggers
•    First Edition Magazine
•    AssociationofWriters.com
•    Writing
•    Write On, Networkers!
•    LDS Employment Resource Services
•    LDS Social Media
•    Freelance Writers Inc.
•    The Weekend Writer
•    Kaplan University (Official)
•    Aspiring Writers
•    Rate my writing

Timothy Berman’s Honors:

Daily Reviewer - Top 100 Religion Blogs on the Internet
Kaplan University Dean's List Honor Student
Invitation to join FBLA-Phi Beta Kappa Honor Society

Timothy Berman’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• reference requests
• getting back in touch