eCommerce Manager at Fingerhut
Greater Minneapolis-St. Paul Area
eCommerce Manager at Fingerhut
Greater Minneapolis-St. Paul Area
Results-driven expert with a proven track record of combining business principles, technology experience, and operations knowledge to create solutions that support both strategic business growth and tactical sales activities. Cross-functional technology manager, with aptitude in distribution, customer service, direct marketing, E-commerce, and finance with experience in both International and Domestic channels.
Empowering leader and mentor, able to build team cohesion and to inspire individuals toward high levels of achievement. A catalyst for positive change in an organization, and a passionate champion of constant improvements to the customer experience.
Business Relationship Management
Program Management
Technology and Support Management
Budget Responsibility
International Business Systems Development
Operational Efficiency
Strategic Planning & Execution
E-business / E-commerce Technologies
Large Scale Project Management
Operations & Supply Chain
Change Management
New Business Unit Startup
Customer Service & Satisfaction
Leveraging Cross-Divisional Expertise
Continuous Process Improvement
Team Building & Leadership
(Public Company; Retail industry)
August 2009 — Present (6 months)
Responsible for day-to-day operations, innovation and systems enhancements.
(Public Company; Retail industry)
September 2008 — Present (1 year 5 months)
Acting as I.T. Program Manager for large project that encompasses the implemenation of a new eCommerce platform, integrations to back-end systems, and converting existing systems to be multi-company enabled.
(Public Company; 5001-10,000 employees; Retail industry)
August 2006 — Present (3 years 6 months)
Full responsibility for systems support, vendor management and service level performance for all functional units within the company. This includes the direct management of up to thirteen salaried staff.
(Public Company; 5001-10,000 employees; SHLD; Apparel & Fashion industry)
April 1997 — August 2006 (9 years 5 months)
Full responsibility for delivery of strategic planning, systems implementation, support, vendor management and service level performance for above mentioned channels and functional units.
(Privately Held; 51-200 employees; Computer Software industry)
August 1992 — March 1997 (4 years 8 months)
Managed implementation projects for turn-key catalog operations software at medium and large tier direct marketing companies. Also provided professional training, testing and telephone systems support.
(Logistics and Supply Chain industry)
June 1989 — June 1992 (3 years 1 month)
Responsible for business planning, launch, development and day-to-day operations of a Direct to Consumer focused order-to-cash service company. Customers included Golf Digest Magazine, Christian Science Monitor Newspaper, The Indianapolis Motor Speedway and the State of Indiana Tourism Division.
1983 — 1987