
Experienced Web Professional
Hartford, Connecticut Area

Experienced Web Professional
Hartford, Connecticut Area
Experienced web professional with broad background in the design, development and operations of a Fortune 500 B2B web architecture. Consistently contributed to the continuing customer-focused improvement of the company's internet and intranet web sites. Passion for problem-solving, desire for delighting customers, and the urge to ask "what if?" have all contributed significantly toward my ability to achieve results.
• problem solving
• functional design
• user acceptance test
• social computing
• project management
• training development and delivery
• Databases, SQL
• HTML, CSS
• ColdFusion, Perl, JavaScript
• phpBB, PHP, MySQL
(Public Company; A; Electrical/Electronic Manufacturing industry)
June 2006 — May 2009 (3 years )
• Managed the customer-facing discussion forums program. Created strategy, managed operations, designed modifications and performed other hands-on tasks as required (phpBB, MySQL, PHP). Worked with divisions to expand from 1 to 12 discussion categories.
• Wrote and/or updated functional designs as part of the design team for a major web site upgrade.
• Designed web site enhancements based on submitted/approved change requests.
• Generated confidence in the quality of major web site upgrades through successful & thorough acceptence testing which required creating test cases, getting commitment from test volunteers across multiple divisions and countries, training testers, coordinating with developers, reviewing test results, and driving defects to closure.
• Managed the project to migrate all drivers from the stand-alone site into the standard corporate site. Wrote Perl scripts to map the data extraction to the new data format in preparation for database bulk load.
• Created a project pilot plan and built a mockup within the configurator tool. Created functional designs for the customizations we discovered would be required to the configurator software.
• For a major site upgrade, defined content cleanup requirements, engaged divisions in cleanup effort, and "transformed" data from divisions into spreadsheets ready for bulk loads.
(Public Company; A; Electrical/Electronic Manufacturing industry)
September 2002 — May 2006 (3 years 9 months)
• Re-designed (ColdFusion), deployed and maintained the team's internal web site, which was used both by our team, our internal partners, and the end-users of our training.
• Provided logistics support to all aspects of various classroom training events and e-learning.
• Reviewed and made recommendations on live and self-paced e-learning platforms.
• Edited training videos and audio recordings.
(Public Company; A; Electrical/Electronic Manufacturing industry)
August 1999 — August 2002 (3 years 1 month)
Agilent split from HP in 2000.
• Resolved web publishing system technical problems submitted by content contributors through our standard request tracking system (troubleshoot & fix).
• Teamed with specific content contributors as their advocate on the e-Business Team to ensure their successful use of our new content publishing system and find solutions to system-related issues.
• Coordinated the migration and hosting of web content that would not "fit" into the first phase of our new web architecture publishing system.
• Created and hosted an internal team website to act as a clearinghouse for previously undocumented web system procedures and best practices (required first investigating how certain functionality or processes worked and then documenting it.)
• Learned the basics and practical application of computer technologies such as SQL, XML and Perl
• Developed and delivered user training for web content management system.
(Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)
February 1998 — July 1999 (1 year 6 months)
• Provided solutions to customer problems and helped customers select the correct instruments for their applications - consistently received high scores on customer satisfaction surveys.
• Continually improved sales, customer service, time management, and communications skills.
• Demonstrated significantly decreased cost-per-order-dollar (CPOD) capabilities by successfully closing transactional sales of low-cost instruments.
• Partnered with team members to help them succeed by teaching New Hire Training modules, mentoring, creating two sales improvement groups and designing a sales tips web page.
• Created two intranet websites providing "one-stop-shopping" for Call Center agents and information for prospective Call Center team members.
• Wrote articles and edited Personality Profiles for the Call Center’s monthly newsletter.
• Acted as project lead to decrease Call Center and division support costs by mining call data for FAQs which we posted to the external corporate website.
(Privately Held; 201-500 employees; Defense & Space industry)
August 1992 — January 1998 (5 years 6 months)
• Completed operator training for the Navy EHF Satcom Program terminal with one of the highest grades in the history of the class.
• Gained working knowledge of submarine radio room equipment operation during first article over-the-air circuit tests on submarine baseband communication switch.
• Assisted US Navy team design, construct, and successfully execute two live over-the-air technology demonstrations (American Defense Preparedness Association Symposium 1994 & Joint Warrior Interoperability Demonstration 1995).
• Provided systems engineering support to Naval Undersea Warfare Center Code 34.
• Designed & demonstrated an Access data base as the standard rating application for US Navy communications projects in near real-time during Submarine Technology Steering Group meetings.
• Authored/co-authored documents for the US Navy including technical reports, white papers, and test procedures as well as a technical manual, a link budget analysis, a test plan, and a test report.
(Construction industry)
1990 — 1992 (2 years )
• Calculated material and labor estimates for jobs up to $900,000.
• Increased profit margin by negotiating with equipment suppliers for lowest possible costs.
• Learned computer applications for making forms and tracking jobs.
• Gained valuable knowledge and experience through labor in the field.
(Public Company; 10,001 or more employees; Paper & Forest Products industry)
June 1989 — December 1989 (7 months)
• Initiated efforts towards improved plant efficiency and lower maintenance costs through replacement of three outdated programmable logic controller (PLC) systems.
• Consolidated and updated PLC code in preparation for PLC upgrades.
• Provided PLC code documentation updates for successful project implementation.
• Verified successful completion of all three PLC replacement projects after completion of this cooperative education (co-op) assignment.
BS , Electrical Engineering , 1987 — 1991
Vice President, Special Programs for RAF (1 year)
HS Diploma , 1983 — 1987
space exploration, science & technology, reading, movies, podcasts, computers, internet, social computing, camping, hiking, boating, science fiction
Rensselaer Alumni Association - Hartford