
Sr. Manager, Business Analytics at PayPal
San Francisco Bay Area

Sr. Manager, Business Analytics at PayPal
San Francisco Bay Area
Leadership and hands-on delivery of products and solutions for actionable business insights, reporting, scorecards, analytics and data mining
• Executive insights, recommendations and metrics
• Schedule risk, productivity, diagnostics, failure risk, system reliability
• Behavioral targeting, click-stream analysis, warranty management
• Service escalations, billing fraud, insurance fraud
• Regressions, decision trees, anomaly detection, neural networks
• Segmentation, text mining, market basket analysis, business rules
• Genetic algorithms, associations
• Outstanding communication skills and academic achievements
(Public Company; ebay; Internet industry)
April 2009 — Present (8 months)
• Deliver data-driven, actionable insights to executive team
• Maximize growth and value with rigorous, intelligent analytics
• Drive high-impact recommendations in Strategy & Ventures
• Build and lead team of motivated, top-caliber analysts
• Guide team on advanced analytical and statistical tools
• Deep dive as needed on very large, complex datasets
• Ensure rigorous quality control over data and analyses
(Privately Held; Computer Software industry)
February 2006 — April 2009 (3 years 3 months)
• Expand product portfolio into new markets and grow revenue
• Lead cross-functional teams in US, Pakistan, Armenia, India
• Product management, planning and deployment for SaaS product
• Hands-on development of data collection, analytic platform, and mining
(Public Company; JAVA; Information Technology and Services industry)
2002 — 2005 (3 years )
• Create analytic platform and predictive solutions for $250M business line
• Create multi-terabyte enterprise data mart, predictive models
• Collaborate with Sun Labs, University of Western Ontario, Stanford
• Lead cross-functional teams, hire and manage external vendors
• Manage production applications, technical staff, vendors in US, Israel
(Public Company; JAVA; Information Technology and Services industry)
1999 — 2001 (2 years )
• Achieve efficiency gains of $50M through improved workflows, productivity
• Migrate homegrown global CRM solution with 10K users to Siebel
• Manage 25 direct reports, 15 cross-functional resources, external vendors
• Integrate collaborative defect management with open source community
• Organize and manage user groups, executive oversight team
(Public Company; JAVA; Information Technology and Services industry)
1998 — 1999 (1 year )
• Develop Solaris kernel Device Driver Interface (DDI)
• Enhance Solaris kernel availability management architecture
• Resolve $13M OEM contractual requirements with Siemens AG
(Computer Software industry)
1996 — 1997 (1 year )
• Manage product and service scorecard, driving executive compensation
• Manage "Customer Quality Index" initiative and rollout
• Architect cross-divisional information systems integration
Ph.D. , Computer Science
Summa Cum Laude
Dean's Honors List
IBM Centre for Advanced Studies Fellowship
M.Sc. , Computer Science, Business Management
Software Engineering Technology
Integrated Development Environments
Software Engineering Languages
Business Management
Products and solutions in analytics, analytic platforms, data management, data mining, text mining, collective intelligence
Analytics, Data Mining, Text Mining
• 6 US patents
• Sun Microsystems Software Innovation Award
• IBM Advanced Research Fellowship
• SPSS Market Advisory Council
• Ph.D. Summa Cum Laude, CS
• Chaired industry/academia research council
• Published book chapter: "Collaborative Intelligence in Marketing”
• Published book chapter: “Business Impact of Analytics”
• IEEE Software Magazine lead article
• Published technical book reviews
• 20+ Peer-reviewed international publications