Diane Migliaccio

Current

Community Director - Fallen Earth at Icarus Studios
Contractor - Beta Feedback Coordinator at Turbine
Consultant at MTV Networks

Owner at Mig Squared Inc.
President at Gifts From Gamers

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Past

International Customer Service Analyst at Ping0
International Customer Service Analyst at Ping0/Flagship Studios
Consultant at Turbine, Inc

Director of Community - SWG at Sony Online Entertainment
Community Mgr / Associate Producer II at Electronic Arts
Manager Community Development at PlanetGov

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Education

North Arlington High

Recommended

26 people have recommended Diane

Connections

473 connections

Industry

Computer Games

Websites

Diane Migliaccio’s Experience

Community Director - Fallen Earth

Icarus Studios

(Privately Held; 51-200 employees; Computer Games industry)

September 2008 — Present (5 months)
Contractor - Beta Feedback Coordinator

Turbine

(Privately Held; 201-500 employees; Computer Games industry)

July 2008 — Present (7 months)
Consultant

MTV Networks

(Public Company; Computer Games industry)

2007 — Present (2 years)
Owner

Mig Squared Inc.

(Computer Games industry)

2006 — Present (3 years)

www.migsq.com
President

Gifts From Gamers

(Non-Profit; Myself Only; Non-Profit Organization Management industry)

November 2006 — Present (2 years 3 months)

Computer gaming is a passion or hobby shared by a community of people spanning all ages, all races, and all professions. Our community recognizes that soldiers currently deployed are also part of the same community, yet their access to gaming is limited . Gifts From Gamers (GFG) gives us an opportunity to entertain these men and women by donating new or used entertainment items. More than just simple gifts, GFG provides a means for this community to bring a piece of home to those currently deployed. www.giftsfromgamers.org
International Customer Service Analyst

Ping0

(Computer Games industry)

December 2006 — July 2008 (1 year 8 months)
International Customer Service Analyst

Ping0/Flagship Studios

(Computer Games industry)

December 2006 — July 2008 (1 year 8 months)
Consultant

Turbine, Inc

(Computer Software industry)

December 2005 — April 2007 (1 year 5 months)

Consultant
Director of Community - SWG

Sony Online Entertainment

(Public Company; Computer Games industry)

August 2004 — November 2005 (1 year 4 months)

Directed and oversaw liaison activities and communication between development team, community, Lucas Arts and SOE for Star Wars Galaxies to improve products pre and post launch
Directed and trained team members of SOE and external contractors; delegated project responsibilities, evaluated performance and provided quality reviews and assessments.
Ensured regular new content posted to forums and main website; managed member expectations, promoted community participation and growth and oversaw web development. Composed and edited articles for Star Wars Galaxies for publication online including web content and press releases.
Created and executed on/offline community management strategies, new ways to be more effective in community outreach, including viral programs, online events, contests, online chat discussions, etc.
Acted as the public voice of Star Wars Galaxies to the fans of the game. Developed trust utilizing an online persona that generated fan loyalty within the communities.
Community Mgr / Associate Producer II

Electronic Arts

(Public Company; ERTS; Computer Games industry)

1999 — 2004 (5 years)
Manager Community Development

PlanetGov

(Public Company; 51-200 employees; Information Technology and Services industry)

February 2000 — December 2000 (11 months)

Responsible for developing and maintaining community building tools such as forums and Web-based chat for a federal employee target market. Ran online public discussions with journalists, politicians, and other persons of interest. Maintained and moderated public forums and PlanetGov's community portal.