Network Administrator at Flex-n-Gate Corporation
- Greater Grand Rapids, Michigan Area
- Information Technology and Services
Thomas Symons's Overview
- Network Administrator at Flex-n-Gate Corporation
- Systems Specialist at Cornerstone University
- Workstation Technician at Holland Public Schools
- Double Agent at Best Buy
Thomas Symons' Experience
Privately Held; 10,001+ employees; Automotive industry
April 2012 – Present (2 years 6 months) Ventra Grand Rapids 5
Educational Institution; 201-500 employees; Higher Education industry
October 2008 – April 2012 (3 years 7 months)
Responsible for various educational and network infrastructure systems, end-user support including faculty, administrators, staff and students.
Served as lead technician in level 1 and 2 support groups and part time systems administrator.
Daily support of Active Directory, file and print servers, Angel LMS, email administration, scripting, group policy, enterprise antivirus servers, image creation and deployment.
Level 2 support of all technology used by staff, faculty and students, including hardware, software and telecommunications.
Developed standardized techniques and best practices for other technicians to utilize for a consistent support experience.
Utilized my background in education and technology to recommend changes in organizational structure and systems development, including help desk operations, network infrastructure projects, classroom technology and departmental communication.
Supervise multiple student employees, providing guidance, training and support.
Worked on teams to replace core network backbone, migrate email systems, wireless network, and virtualization initiative.
Educational Institution; 501-1000 employees; Education Management industry
January 2007 – October 2008 (1 year 10 months)
Responsible for tier 2 and 3 support, reporting directly to the CFO. Responsible for maintaining online learning systems, student information system, VMware server infrastructure and other core systems.
Helped choose and deploy new server infrastructure environment consisting of HP Storage Area Network and Virtual Servers running VMware ESX.
Worked with security consultant to choose and deploy a district security camera and door entry system.
Worked with CFO and Assistant Superintendent to determine future technology needed in K-3 environment; recommended direction and implemented solution.
Performed classroom training with district teachers on new technology initiatives.
Supported mixed environment of Windows and Apple PC's
Public Company; 10,001+ employees; BBY; Retail industry
July 2004 – January 2007 (2 years 7 months)
On-site and in store technician, working directly with clients to find technology needs, recommending and deploying systems and services as solutions.
As an On-Site Technician, worked independently on a day to day basis, keeping a tight schedule while providing superior service to my clients; performance was rated seventh in the country.
Functioned as a technology leader; explored possible solutions and did extensive research for myself and peers, methods were utilized by peers in clients' businesses and homes.
As an in-store technician, gained understanding of how a service department is operated and the roles of each member of the team.
Gained understanding of various technologies and their applications in the business world.
Developed skills to configure and repair a wide range of software and hardware platforms
Advised small business owners on technology needs including networking, data backup and security.
Thomas Symons' Skills & Expertise
- Customer Service
- Active Directory
- Microsoft Exchange
- Windows Server
- Server Administration
- Technical Support
Thomas Symons' Education
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