Thomas Philip

Past

Manager - Technology at Fidelity National Information Services
Manager - Technology at eFunds Corporation
Tech Support Associate - Dell at Wipro BPO

Manager - Projects at Fi-es Systems Pvt Ltd
Project Manager at Antra Web Technologies Pvt. Ltd.
Deputy Manager at Airtravel Enterprises India Ltd.
Deputy Manager at The Great India Tour Company
Manager - Operations at Odyssey Tours & Travels Pvt Ltd (Bombay)
Tours Assistant at UVI Holidays Ltd.

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Education

Turner School of Construction Management
Annamalai University
K.C. College of Management Studies

College of Engineering, Trivandrum
Alliance Française
Wilson College, Mumbai
St. Francis D'Assisi High School, Mumbai

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Recommended

3 people have recommended Thomas

Connections

126 connections

Industry

International Trade and Development

Thomas Philip’s Experience

Manager - Technology

Fidelity National Information Services

(Public Company; 10,001 or more employees; FIS; Information Technology and Services industry)

September 2004 — February 2007 (2 years 6 months)
Manager - Technology

eFunds Corporation

(Public Company; 5001-10,000 employees; EFD; Information Technology and Services industry)

September 2004 — February 2007 (2 years 6 months)

•Maintaining the Service Level, Resolution, Quality, Customer Satisfaction, Compliance, Efficiency, for the Service Desk
•Providing User Administration and Technical Support for eFunds’ solutions and services
Support type: Phone, Email & Web
Customer: 45,000+ users through 10,000+ clients across 80 countries
Employee: 5000+ users across 17 global locations
Applications: 150+
Platforms: IBM Mainframe, Tandem, UNIX / Sun Solaris, Windows NT / 2000 / 2003
•Project Management, Analysing requirements, Coordinating with Data Centre Operations teams and Development teams for migration / upgrade and post implementation support
•Co-ordinating with Problem Management, Change Management, Security Services team
•Performing cross-functional audits for compliance with BS7799 / ISO 27001
•Business Continuity and Disaster Recovery
•Team Management, Workforce Management, monitoring, feedback, mentoring, conflict resolution, performance appraisals
Tech Support Associate - Dell

Wipro BPO

(Public Company; 10,001 or more employees; WIT; Outsourcing/Offshoring industry)

2003 — 2004 (1 year )
Manager - Projects

Fi-es Systems Pvt Ltd

(Information Technology and Services industry)

2002 — 2002 (less than a year)
Project Manager

Antra Web Technologies Pvt. Ltd.

(Partnership; 51-200 employees; Information Technology and Services industry)

2000 — 2001 (1 year )
Deputy Manager

Airtravel Enterprises India Ltd.

(Privately Held; 51-200 employees; Leisure, Travel & Tourism industry)

1998 — 2000 (2 years )
Deputy Manager

The Great India Tour Company

(Leisure, Travel & Tourism industry)

1998 — 2000 (2 years )
Manager - Operations

Odyssey Tours & Travels Pvt Ltd (Bombay)

(Privately Held; 11-50 employees; Leisure, Travel & Tourism industry)

1993 — 1997 (4 years )
Tours Assistant

UVI Holidays Ltd.

(Privately Held; 201-500 employees; Leisure, Travel & Tourism industry)

January 1990 — December 1992 (3 years )

Thomas Philip’s Education

Turner School of Construction Management

Construction Management 2008 — 2008
Annamalai University

BBA , Business Administration , 1993 — 1996
K.C. College of Management Studies

Diploma , Travel & Tourism , 1993 — 1994
College of Engineering, Trivandrum

B Tech , Civil Engineering , 1987 — 1992
Alliance Française

Diplôme Supérieur , Civilisation , 1988 — 1991

Activities and Societies:

Boursier du Gouvernement Français pour ‘Connaisance de la France – 91’
Wilson College, Mumbai

JC , Science , 1985 — 1987
St. Francis D'Assisi High School, Mumbai

1975 — 1985