
Kreditchef / Credit Manager at Call me (Telia Danmark)
Copenhagen Area, Denmark

Kreditchef / Credit Manager at Call me (Telia Danmark)
Copenhagen Area, Denmark
Experience in areas ranging from Finance, Human Resource Development, Customer Management and General Management attained primarily in IT/Telecommunications, but also within Banking, Insurance and Oil Industry.
My interests and specialties lie primarily within optimizing business performance and creating results through motivated teams and employees in complex and highly dynamic environments. I have good coorporational skills and have a practical, creative and solutionoriented mindset, with focus on transforming strategy into working operational business plans.
Business Development, Business Process Reengineering, Start-ups and Innovation, People Management. Creating results in highly dynamic and complex environments.
(Telecommunications industry)
April 2008 — Present (1 year 4 months)
(Public Company; 201-500 employees; Information Technology and Services industry)
August 2007 — April 2008 (9 months)
Manager for 3 administrative teams:
- Order & Contract Team
- Government Team
- Billing Team
Primary areas of responsibility within Order- and Sales Support process towards Direct- and Indirect Sales Channels, Billing- and Invoicing Operation, Revenue Recognition, Customer Management, Human Resource Management, Controlling etc.
Furthermore responsibility within Project Management, Process- and Quality Development (LEAN SIX SIGMA methodology), ISO Certification, Sarbanes-Oxley Compliance etc.
(Privately Held; 501-1000 employees; Telecommunications industry)
February 2006 — June 2007 (1 year 5 months)
Managing 4 functional areas:
Credit Collection & Fraud Team
Billing & Payment Team
Complaints & Legal Intercept Team
Back Office Support & Number Porting Team
Primary areas of responsibility within Credit Management, Billing Operation and Development, Invoicing (Planning, Execution and Layout), Revenues, Reminder & Collection, Bad Debt, Payment Allocation & Refunds, Accounts Receivables, Reconciliation of Bank- and GL Accounts, Fraud & Surveillance etc. - i.e. end-to-end responsibility for correct charging, collection and accounting of all revenues. People Management incl. recruiting, development talks, redundancies etc. Furthermore budgets, reporting and controlling.
Written Complaints, Legal Intercept Services (Police and Intelligence Support), Back Office Tasks and Number Porting.
Secondary areas of responsibility within Project Management, ISO Certification, Quality Management, Product Development, IT- & Process Development etc.
(Privately Held; 201-500 employees; Telecommunications industry)
February 2005 — February 2006 (1 year 1 month)
Managing 1 function.
Primary areas of responsibility within Revenue Assurance, Billing (Development and Billing Issues Handling), Invoicing, Revenues, Payment Allocation & Refunds.
Secondary areas of responsibility within Project Management, ISO Certification, Quality Management, Product Development, IT Requirements.
(Privately Held; 201-500 employees; Telecommunications industry)
May 2004 — January 2005 (9 months)
Managing 1 team.
Primary areas of responsibility within Billing (Development and Billing Issues Handling), Invoicing, Revenues.
Secondary areas of responsibility within Project Management, ISO Certification, Quality Management, Product Development, IT Requirements.
(Privately Held; 51-200 employees; Telecommunications industry)
May 2003 — April 2004 (1 year)
Getting 3 (Hi3G Denmark) ready for commercial launch.
Primary areas of responsibility within Business Process Development within Finance, Billing Development, CRM systems and User Interfaces.
Secondary areas of responsibility within Project Management, IT Requirements.
(Public Company; 1001-5000 employees; Telecommunications industry)
February 2001 — April 2003 (2 years 3 months)
Primary areas of responsibility within Training and Development of staff in Customer Service and Customer Finance functions (400 people). Courses for new and existing employees in processes and systems, Development of Certification System, ISO Certification.
Company was awarded the 1st prize in the Teleperformance Grand Prix for best Customer Service in Denmark (All industries).
(Public Company; 1001-5000 employees; Telecommunications industry)
April 1999 — January 2001 (1 year 10 months)
Primary areas of responsibility within Billing Complaints handling, Trainer for staff in Customer Finance function (40 people). Courses for new and existing employees in processes and systems, ISO Certification.
(Privately Held; 501-1000 employees; Financial Services industry)
April 1998 — March 1999 (1 year)
(Public Company; 201-500 employees; Insurance industry)
August 1997 — April 1998 (9 months)
(Privately Held; 201-500 employees; Oil & Energy industry)
August 1995 — July 1997 (2 years)
(Military industry)
November 1993 — June 1994 (8 months)
Academy Profession (AP) Degree in Business , Leadership & Management , 2007 — 2009
Diploma in Specialised Business Studies , Human Resource Development , 2002 — 2004
Trainee , Finance- and Administration Trainee , 1995 — 1997
Business Student , Højere Handelseksamen - Advanced Math Line (Supplementary Subject / Evening Class) , 1995 — 1996
Business Student , Højere Handelseksamen - Advanced Linguistic Line - Economy, Accounting, 3 Foreign Languages etc. , 1990 — 1993
Music, Books, Movies, Technology, Stock Market, Politics, Economy, History, Horology, Motorcycles, Physical Exercise, Scuba Diving