G. Thomas (Tommy) Denton

Current

• Director, Network Engineering at Gratis Internet

Past

• Director, Product Support at Getwellnetwork
• Manager, Production Support at Loan to Learn
• Manager, End User Services at Loan to Learn

• Senior, Systems Engineer at Aegis Communcations group
• Senior, Desktop Administrator at WFS Financial

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Education

• Howard Payne University

Recommended

6 people have recommended G. Thomas (Tommy)

Connections

198 connections

Industry

Information Technology and Services

G. Thomas (Tommy) Denton’s Summary

Resourceful technology management team player possessing exceptional leadership skills. Proven ability to consistently deliver accurate and expedient problem resolution, ensuring client satisfaction and minimizing downtime. End to End infrastructure expert, demonstrated expertise in diverse technology that includes but not limited to systems engineering and server engineering, network security and design, consistently and constantly the “Go To” guy for all persons in the organization.

G. Thomas (Tommy) Denton’s Specialties:

Desktop Engineering, email filtering, secure file transfer, document management systems, solutions tough desktop implementations, proprietary application support, Product Support, Application Services, large Linux application server support, LAMP design and support

G. Thomas (Tommy) Denton’s Experience

• Director, Network Engineering

  Gratis Internet

  (Privately Held; 11-50 employees; Marketing and Advertising industry)

  May 2008 — Present (9 months)

  Responsible for Infrastructure Architecture and Operations

• Director, Product Support

  Getwellnetwork

  (Privately Held; 51-200 employees; Hospital & Health Care industry)

  November 2006 — May 2008 (1 year 7 months)

  Responsible for Tier 1, Tier 2, Tier 3 support of GetWellNetwork's product line.

• Manager, Production Support

  Loan to Learn

  (Privately Held; 201-500 employees; Financial Services industry)

  August 2006 — November 2006 (4 months)

  Responsible for the implementation, administration and support of multiple applications, interfacing directly with internal customers, and partners.
  
  Providing 2nd and 3rd level technical support for those heavily integrated and complex products.
  
  Support includes documenting trouble tickets, diagnosing problems, reproducing problems, working with Hardware and Software Engineers to resolve the issues, coordinating and releasing patches to the system, performing software upgrades,
  reviewing product documentation, performing on-site server upgrades, and providing on-site support assistance to customers as required.
  
  Also responsible for desktop and home support for all senior level executives including chairman's home, plane, and philanthropic adventures.
  
  Responsible for growing a team of four to provide the above support.

• Manager, End User Services

  Loan to Learn

  (Privately Held; 201-500 employees; Financial Services industry)

  September 2005 — July 2006 (11 months)

  Responsible for the day to day of the IT Help Desk managing a team of 6 to 8 desktop administrators along with duties listed above.
  
  We were responsible for standing up 300 desktops, 100 laptops in a little under 6 months. This included but was not limited to all account creation, maintenance, Active Directory design and maintenance.
  
  We were also responsible for maintaining the companies email infrastructure.
  
  In addition to physically rolling out the machinery the Help Desk created and maintained the computer images, and all desktop security.
  
  The IT Help Desk regularly came to the aid of all departments to do whatever it took to get there job done, from heavy lifting of cubical movement to working in the
  document preparation room stuffing envelopes.
  
  Also, we responsible for all computer hardware purchasing, purchase order creation, purchase order tracking, equipment delivery, equipment inventory, and equipment storage.

• Senior, Systems Engineer

  Aegis Communcations group

  (Public Company; 1001-5000 employees; Outsourcing/Offshoring industry)

  February 2003 — August 2005 (2 years 7 months)

  Responsible for enterprise install of Microsoft Windows, Novell Netware 5.x, enterprise backups using Verities NetBackup 4.5, and all desktop engineering required for operating 5100 seat call center in 11 states and 2 countries. Position entails support for 16 remote technicians, 290 servers, and all versions of Windows, three versions of Novell Netware, and the enterprise backup/disaster recovery.
  
  In addition the position requires travel to setup each new call center.
  
  Established standard security procedures for login creation and data integrity, and saved the corporation 950,000+ dollars by consolidating server processes to reuse servers for new business being brought up.

• Senior, Desktop Administrator

  WFS Financial

  (Public Company; 1001-5000 employees; WFSI; Financial Services industry)

  December 1999 — February 2002 (2 years 3 months)

  Chosen to provide technical leadership for a remote branch of the $8 billion California based holding company for WFS Financial and Western Financial Bank with shared network services supporting both companies. Position entailed support of over 1,000 users of a 43-state WAN, operating desktop and laptop platforms, daily server backup and technical leadership of customer service and level one and two system administration teams in addition to functioning as the main contact for all IT troubleshooting issues.

G. Thomas (Tommy) Denton’s Education

• Howard Payne University

  BS, Biology/Chemistry, 1994 — 1999

  HOWARD PAYNE UNIVERSITY – Brownwood, Texas
  Bachelor of Science in Biology, Concentration in Chemistry, minor in Athletic Training and Education, Licensed Athletic Trainer (expired)

  Activities and Societies:

  Athletic Trainer of the year, Junior, Senior, 2nd Senior.
  Vice President, Beta Beta Beta, Biologic Society

Additional Information

G. Thomas (Tommy) Denton’s Honors:

3 Palm Eagle Scout
Vice President, Beta Beta Beta, biological society
3 time Athletic Trainer of the year
2 time Company Associate of the Month at Aegis Communications Group
Recipient of "Making the Grade" program at Aegis Communications Group