
Director of Communications @ Deerfield Academy
Springfield, Massachusetts Area

Director of Communications @ Deerfield Academy
Springfield, Massachusetts Area
My work has historically been in the development of brand focused web experiences which convert: leading directly to increased sales or reduced costs for our clients. My personal experience is in consumer retail brands in particular, and I've had the pleasure of working with many of the nation's leading brands on many projects.
I pride myself on basing communications strategy on the ultimate business goals of my clients -- not on generally meaningless targets like "more traffic" or "a reason for customers to return." Every engagement begins with the development of a deep and abiding understanding of the client's business and economic model.
By embracing consumers' increasing control over the flow of marketing messages--leveraging consumer behavior, context, and personal preference-- it's possible to provide more effective offers, stronger conversion, and more intimate relationships between brands and individual customers. Preference driven communications are one of the most important aspects of building Brand Membership.
Experiential branding, online retailing, strategic business planning and consulting, analysis of new products/categories and startup operations, service organization operations management, creative and technical writing, information architecture/design, consultative selling.
(Educational Institution; 51-200 employees; Primary/Secondary Education industry)
November 2008 — Present (9 months)
My role is to translate the Academy's mission into its communications and to steward the school's brand. Oversee the communications mix including print, web, and in-person communications--both internal and external.
(Privately Held; 1-10 employees; Retail industry)
November 2004 — Present (4 years 9 months)
BetterCoffee.com is a startup concept/hobby which has developed into a sizable and significant business. It sources and sells premium coffees for the new style of single-serve coffee machines (pods, k-cups) which are emerging in the consumer market.
(Marketing and Advertising industry)
November 2007 — November 2008 (1 year 1 month)
Catalyst Direct acquired my previous firm, Auragen, in November of 2007.
Catalyst Direct is a vertically integrated direct marketing agency specializing in developing knowledge-based solutions for our clients. We work with clients to acquire, retain and develop long-term relationships with their customers, and in doing so, focus on maximizing customer value. We offer all the following disciplines in house; Market Research, Strategic Planning, Creative, Production Management, Data Management, Analytics, and Interactive. Our client list includes Valvoline Instant Oil Change, HSBC, Eastman Kodak, Bank of America, Pitney Bowes and M&T Bank.
(Privately Held; 11-50 employees; Internet industry)
August 2006 — November 2007 (1 year 4 months)
Oversee all operations of Auragen.
Auragen was acquired by Catalyst Direct in November of 2007.
(Privately Held; 11-50 employees; Internet industry)
May 1995 — August 2006 (11 years 4 months)
Responsible for the primary value chain of Auragen including service offering, development process, client engagement strategy. Primary spokesperson for the company. Individual contributor of information architecture, strategic business consulting, and account management services for major accounts.
(Internet industry)
1995 — 1996 (1 year)
M.B.A. , Business Administration, General Management , 2005 — 2007
B.A. , English , 1991 — 1995
B.A. , Biology , 1991 — 1995
1988 — 1991