
Leasing and Sales Agent
Greater Atlanta Area

Leasing and Sales Agent
Greater Atlanta Area
Sales Agent for Eric Chafin Homebuilders.
First time home buyers, Job Transfers, South Fulton county area.
(Real Estate industry)
September 2009 — Present (4 months)
Responsible for managing the entire sales process and communicating with the customer from the first interaction through the close of Escrow.
Work with rental tenants and manage the process of rental applications thru walk thrus.
Demonstrate model/homes/homesites.
Overcome sales objections; close for the sale
Document the transaction
Track progress of loan, options and construction
Respond to customer requests for information
Document any cancellations
Conduct all business in a professional and ethical manner to serve potential buyers and increase the goodwill and profit of the company
(Real Estate industry)
January 2008 — July 2008 (7 months)
·Responsible for managing the entire sales process and communicating with the customer from the first interaction through the close of Escrow.
·Network and prospect for new leads
·Supply Brokers Price Opinion (BPO) to Asset Management Companies
·Negotiate for my client for the maximum benefit, whether purchase or sell
Closing deals 1,3, or 5 times until contacts are signed.
(Public Company; 10,001 or more employees; ODP; Retail industry)
June 2006 — July 2007 (1 year 2 months)
·Worked with field sales reps to assist in negotiating contract potential with new customers
·Analyzed the profit margin of current contracts to adjust to help regain lost revenue
·Offered assistance as a back-up manager for the Office Coordinator for the sales office
·Offered acute IT assistance for Microsoft applications (word, excel, outlook, etc)
(Public Company; 10,001 or more employees; ODP; Retail industry)
July 2000 — July 2006 (6 years 1 month)
·Monitor Call Volume, and ensure optimum service levels for multiple locations
·Create and Maintain schedules for all
·Customer Service Agents according to the forecasted call volume.
·Schedule lunches, meeting, breaks and other off-line activities with consideration to call volume.
·Maintain and distribute reports on statistical, historical and real time basis.
·Knowledge of Call Center Operations software such as,
·Total View (IEX), Nortel Meridian Max, Nortel Symposium, Rockwell Call Center Commander, and Envision Telephony Click 2 Coach Monitoring system.
·Working knowledge of Microsoft Office Applications (Excel, outlook, PowerPoint, etc)
·Initiated a Reward and Recognition program for 2 of the 7 call centers
·Created training modules for Customer Service Management to access reports pertaining to their direct reports.
2004 — 2008
Diploma , 1990 — 1992