Lola Broadus

Current

Customer Service Training Coordinator at Walmart.com

Past

Customer Service: Resolutions Specialist at Convergy’s: Walmart.com Project
Outbound Representative: Promotions & Appointments at Platinum Vacations

Education

JCJC
Oak Grove

Recommended

2 people have recommended Lola

Connections

29 connections

Industry

Internet

Websites

My Articles

Lola Broadus’s Summary

+Customer Service- Understanding people
+Training Coordinator- Sharing tips, tricks, and knowlegde
+Internet Retail
+Experienced in creating, facilitating, and maintaining training material

Interested in:
*new information, methods, and ideas
*making the world a better place
*finding happiness in work

Innovation comes easier to the person with a smile on their face.

Lola Broadus’s Specialties:

new interpretations, critical/smarter thinking, training development, customer service, quality assurance, investing in a happy future

Lola Broadus’s Experience

Customer Service Training Coordinator

Walmart.com

(Public Company; 10,001 or more employees; WMT; Retail industry)

April 2004 — Present (5 years 4 months)

• Independently create & continually improve training documents, tools, & activities
• Maintain thorough knowledge of products, pricing, promotions, procedures, & logistics
• Use innovative techniques to train managers, support teams, newly hired, & existing associates
• Facilitate activities designed to improve customer satisfaction based on the needs of the business
• Educate through internet based communications, management meetings, client focus groups & formal training
• Collaborate with various teams of coworkers, distributors, & corporate contacts to problem solve & achieve objectives
• Actively use PowerPoint, Excel, Word, & Outlook to create & distribute unique training communications & assessments
• Update & maintain an internal knowledge website which houses contact lists, policies, system manuals, & support data
Customer Service: Resolutions Specialist

Convergy’s: Walmart.com Project

(Public Company; 10,001 or more employees; Retail industry)

September 2002 — April 2004 (1 year 8 months)

• Organizing paper & electronic files, folders, & information
• Provide first contact resolution along with continued service
• Researching & compiling information on Excel spreadsheets
• Demonstrate proficiency in all Wal-Mart & client specific policies & procedures
• Work with fellow associates on policies, procedures, paperwork to investigate & resolve customer requests
• Resolving customer issues via phone, email, mail, & fax for purpose of sales & service of client specific products
• Customer service provided for: General site usage and order placement, Photo Center, DVD Rentals, Digital Music purchasing, exclusive GE items serviced by Wal-Mart, Advanced resolution in all afore mentioned areas
Outbound Representative: Promotions & Appointments

Platinum Vacations

(Venture Capital & Private Equity industry)

March 2002 — September 2002 (7 months)

• Organizing & coordinating appointments to achieve set objectives
• Contacting & surveying potential customers via phone & mail
• Mailing promotional invitations
• Answering incoming calls

Lola Broadus’s Education

JCJC

Sciology/Ethics 2000 — 2001
Oak Grove

1996 — 1999

Additional Information

Lola Broadus’s Websites:

My Articles

Lola Broadus’s Interests:

digital photography, happy workspaces, innovative ideas, unconventional thinking, interesting workspaces, laughter in the workplace, interesting conversation, trying new things, light hearts, sushi, roller skating