
Customer Fulfillment Coordinator at GE Transportation
Jacksonville, Florida Area

Customer Fulfillment Coordinator at GE Transportation
Jacksonville, Florida Area
Completed GE Transportation's Commercial Leadership Program:
Green Belt Certified
Rotation 1: Customer Integration Leader- Rail Solutions/iBased Products
- Led Proposal leader duties for Ferromex
- Documented and trained employees on new processes
- Managed meeting facilitation for Tollgates, Program Reviews, TSRs, etc
- Developed expertise of onboard solutions business and iBased products
Rotation 2: Customer Service Marketing & Sales Support, Global Signaling
- Executed successful customer convention
- Published 3,000 reader newsletter on signaling solutions
- Provided professional development training to Customer Service team
- Served as APM Field Service Rep and Support Central Facilitator
- Gained in depth knowledge of Transportation’s Global Signaling business
Rotation 3: Marketing Communications Specialist, GE - Transportation
- Worked with Mining product managers, animation companies, and advertising agencies to create animated value stories for trade shows and events
- Facilitated major home page redesign and content updates of getransportation.com
- Provided event support for annual shareowner’s meeting
- Became CLP’s Core Initiatives Team Co-Lead to drive a uniform mission, vision and values across all GE businesses
- Acted as APM Co-Social Chair to create work-life balance for new employees
- Gained in depth knowledge of GE’s mining industry & Marcom processes
- Managed trade show signage project
Rotation 4: Market Intelligence Specialist, Drive Train Technologies (Wind Turbine Gearboxes)
- Performed competitive analysis of wind turbine gear box suppliers in world market
- Assessed wind turbine supply chain to determine future growth strategies
- Performing industry cost curve analysis to review supply, demand and price
branding, communications, electronic media, public speaking, web design, and more
(Market Research industry)
2005 — February 2009 (4 years)
(Public Company; GE; Transportation/Trucking/Railroad industry)
February 2007 — February 2008 (1 year 1 month)
The Market Intelligence Specialist position is the last six-month rotation of four for GE's Commercial Leadership Program at GE - Transportation. The Market Intelligence position is with Drivetrain Technologies, which manufactures wind gearboxes for wind turbines.
Description of Responsibilities
1) Performing After Market Research for Wind Power providers, O&M's, determine directional strategies, etc
2) Become competitive intelligence leader
3) Develop Marketing Communications strategy
(Privately Held; 11-50 employees; Wireless industry)
November 2004 — June 2005 (8 months)
- Provides sales and customer service support for Verizon Wireless authorized agent
- Responsible for business sales of wireless phones, blackberry, and PDA devices
- Managed all business accounts
- Provided in-store sales and technical support
- Analyzed bills to reduce ongoing communication costs
(Public Company; Media Production industry)
January 2005 — May 2005 (5 months)
- Provided on-site promotions support including set up, tear down, and distribution of promotional materials for station advertisers
- Operated remote vans and provided technical support during live radio broadcastings
- Engaged public to participate in promotional activities
(Privately Held; Broadcast Media industry)
August 2004 — December 2004 (5 months)
- Authored television news stories, promotions, and teasers
- Conducted interviews with public for on-air news stories
- Conducted police checks for story lead generation
(Public Company; 10,001 or more employees; BBY; Retail industry)
October 2000 — February 2004 (3 years 5 months)
- Created business plans for department to meet revenue and accessory goals
- Managed home theater and wireless departments
- Gained in depth knowledge and expertise with electronics products, including:
o Home audio receivers, speakers, cables, hook ups, satellites
o DVDs, televisions: LCD, Plasma, HDTV
o Wireless phones: Verizon, Sprint, SunCom, Cingular, TracFone, Virgin Wireless, etc
o Provided customer service support at Customer Service and front end
o Trained employees
o Conducted annual and 90 day reviews
photography, blogging, Internet technologies, music, environmental issues