James Olewiler

Current

• Network Systems Engineer at ARRC Technology

Past

• IT Programmer Analyst at ReelzChannel
• Helpdesk Support Coordinator at ReelzChannel
• Network Administrator at Whittier Hills Baptist Church

• Student Helpdesk Computer Support at Biola University
• Consultant, Level II Field Technician at LanPro Systems

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Education

• Biola University
• California State University-Bakersfield

Recommended

11 people have recommended James

Connections

73 connections

Industry

Information Technology and Services

Websites

• My Website

James Olewiler’s Summary

Desktop Support III / Jr. Systems Administrator with Programming and Database Expertise

James Olewiler’s Specialties:

Microsoft Windows 2000, XP, Vista; Microsoft Windows Server 2000, 2003; Active Directory; Microsoft Exchange Server; Microsoft SharePoint; Microsoft Office 2000, XP, 2003, 2007; Mac OS X (including Leopard), Anti-Virus, PC Hardware and Software support, Microsoft Visual Studio, Visual Web Developer

Languages (Applications and Web) include: ASP, ASP.NET (C#), C, C++, PHP, [D]HTML, XML, JavaScript, and more.

James Olewiler’s Experience

• Network Systems Engineer

  ARRC Technology

  (Privately Held; Information Technology and Services industry)

  October 2009 — Present (2 months)

• IT Programmer Analyst

  ReelzChannel

  (Privately Held; Entertainment industry)

  April 2007 — May 2009 (2 years 2 months)

  • Developed several custom Windows applications to help Ad Sales, Broadcast Operations
  • Implemented EDI (Electronic Document Interchange) system from requirements to production and acted as EDI coordinator between Sales and EDI Processing vendor
  • Worked with Operations department to see Video-On-Demand solution implemented and systematically programmed a desktop application to handle multiple-user interface used in production today
  • Troubleshooted application-specific issues and worked with vendors for corrections
  • Wrote custom queries for Microsoft SQL Server for data extraction and manipulation
  • Assisted in deploying a Citrix server farm solution for application connectivity cross-country
  • Helped with the relocation of all systems and services to the company’s new location in New Mexico
  
  Skills and Expertise Used:
  Visual Studio; .NET 3.5/3.0; Microsoft SQL Server; T-SQL; Active Directory; SharePoint Server/Services; BlackBerry Enterprise Server; Electronic Document Interchange (EDI); Web Applications; VMWare Server/ESX; Citrix Server; IIS

• Helpdesk Support Coordinator

  ReelzChannel

  (Privately Held; Entertainment industry)

  April 2007 — May 2008 (1 year 2 months)

  • Provided support on-call to mid-sized corporate television network environment (200-300)
  • Troubleshooted hardware and software issues with users in person, by phone, email, and by VPN
  • Used support ticket system to track calls and open/in-progress issue
  • Supported and provided help for BlackBerry handhelds along with Microsoft ActiveSync devices and iPhones
  • Scripted and streamlined workflows with programming knowledge using Batch and WSH scripting
  • Offered suggestions for implantation of applications (ie. video conferencing software and Mac programs)
  • Was offered and accepted a promotion to Programmer Analyst after one year
  
  Skills and Expertise Used:
  PC Support and Troubleshooting; Track-It! Ticketing System; Phone and Email call center; Printer and Copier troubleshooting and configuration; Symantec Ghost; Microsoft Active Directory; DNS; DHCP; VPN; VNC & Remote Desktop; Personal PDA’s including BlackBerry, iPhone, Smartphones; Microsoft Products including Office 2003/2007, Visio, Project; HP Hardware including some servers; Apple support including iMac and OSX 10.5 (Leopard)

• Network Administrator

  Whittier Hills Baptist Church

  (Religious Institutions industry)

  January 2006 — June 2007 (1 year 6 months)

  • Re-built and re-configured small business network environment with Microsoft Windows 2003 Server Standard, Exchange 2003, and OWA, complete with DHCP on Linux Firewall
  • PC/Desktop support including software and hardware troubleshooting/ maintenance/ virus removal
  • Linksys router, Wireless access points, and switch installation, configuration and troubleshooting.
  • Made purchasing recommendations for users and other clients.
  • Worked with web hosting company to provide e-mail and website consulting.
  
  Skills and Expertise Used:
  PC Desktop Config & Support; Windows Server 2003 / Exchange 2003 deployment; Active Directory; Firewall and DNS setup; Email management; Anti-Virus; Networked copier and printer configuration

• Student Helpdesk Computer Support

  Biola University

  (Educational Institution; Higher Education industry)

  September 2003 — December 2006 (3 years 4 months)

  • Worked with computer support staff to provide Point of Service support to students and faculty at the university.
  • Worked with team of other helpdesk staff and Level I and Level II to escalate tickets
  • Gained Apple products experience troubleshooting Mac OS 9/X software and hardware issues.
  • Worked here as a student pursuing undergraduate work in related fields (Computer Science).
  
  Skills and Expertise Used:
  Desktop and Laptop troubleshooting (both PC and Mac); Ticket system; Call center; Microsoft Office (PC and Mac); Hardware and system building

• Consultant, Level II Field Technician

  LanPro Systems

  (Information Technology and Services industry)

  June 2006 — August 2006 (3 months)

  • Worked with consulting company to effectively provide support to several clients state-wide via on-location, by phone, and by email for desktop support, PDA and ActiveSync help, and printer troubleshooting
  • Learned in Windows Server 2003 environment with Exchange Server 2003
  • Performed Website updates for consultant’s webpage and client applications, including SharePoint Server.
  • Was offered a job by owner for permanent work but declined in favor to finish college.
  
  Skills and Expertise Used:
  Microsoft Server 2003; Exchange 2003; Active Directory; DCHP; VNC and Remote Desktop support; on-site customer/client visits; Microsoft Office; Apple software; Anti-Virus Removal; Barracuda Spam Filter

James Olewiler’s Education

• Biola University

  B.S. , Computer Science , 2002 — 2006

  Activities and Societies:

  Social Justice Ministry, Young Republicans

• California State University-Bakersfield

  Computer Science 2004 — 2005

Additional Information

James Olewiler’s Websites:

• My Website

James Olewiler’s Groups:

•    .NET People
•    The F3 Coalition
•    Surfrider Foundation
•    Biola University Alumni Connections

James Olewiler’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• getting back in touch