Erik Lau

Erik Lau

Location
San Francisco Bay Area
Industry
Information Technology and Services

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Erik Lau's Overview

Current
Education
  • State University of New York Institute of Technology at Utica/Rome
  • Skyline College
  • Skyline College
Connections

60 connections

Erik Lau's Summary

Information Technology Professional with a B.S. in Communication Information Design (CID), A.S. in Computer Information Systems, and Web-development.Strong technical background and Interpersonal skills with a proven track record for success in coordinating and conducting end-to-end IT implementations on a company level. Self-disciplined and dependable professional with practicable hands-on leadership experience leading highly motivated teams on accomplishing common goals. Talented and conscientious with the ability to perform and follow-up on any given task with utmost diligence and dedication.

Specialties

Desktop Support, Quality Assurance/Software Testing, Customer Service & Support, Hazardous Material Certification, Traffic Management Coordination (load planning for planes, ships, and vehicles), WEBDEVELOPMENT: CSS3, HTML5, PHP, MYSQL.

Erik Lau's Experience

Technical Specialist

Hornblower Cruises & Events

Privately Held; 501-1000 employees; Hospitality industry

September 2011 – Present (9 months) San Francisco Bay Area

• Windows and Mac OS-X client deployment, maintenance, troubleshooting.
• Hardware support and maintenance (product research, incidental maintenance, warranty).
• Remote desktop support on-site and off-site via remote support tools (VNC, RDC).
• System backup, recovery, and cloning (Norton Ghost, Clonezilla).
• Outsource service management, PC repair, mobile device deployment.
• User account maintenance - Windows Active Directory Administration (Domain Admin privileges), Cisco VPN, Post fix, Google Apps Management, other systems as directed.
• Network Troubleshooting and Maintenance (Wiring, Patching,Wireless AP, Network Printers, other network devices)
• IT Support Tracking, first line response to user IT related issues ( application, email, virus, and connectivity issues).
• Maintain IT asset tracking data - Serial numbers, software keys, network information, crew assignments, etc.
• Shipping, recycling, and disposal support for computers, peripherals, IT consumables.

Erik Lau's Projects

  • Windows 7 rollout

    • May 2011 to Present
    Team Members: Erik Lau, Evan Graham, Alphonso Cornelius

    Built supporting Group Policy / Active Directory infrastructure and developed/documented migration processes

Erik Lau's Education

State University of New York Institute of Technology at Utica/Rome

Communication Information Design, New Media Technology

2009 – 2010

Faculty Academic Achievement Award, Spring 2010
Dean's Honor List, Spring 2009-Fall 2009
President's Honor List, Spring 2010
GPA: 3.71

Activities and Societies: Communication Information Design Club Veterans Club

Skyline College

Associate of Science, Computer Information Specialist / Systems

2004 – 2008

Dean's Honor List, Spring 2004-Fall 2008
GPA: 3.25

Skyline College

Associate of Science, Web Development

2004 – 2008

Dean's Honor List, Spring 2004-Fall 2008
GPA: 3.25

Erik Lau's Additional Information

Groups and Associations:

Society for Technical Communication (STC.org), San Francisco Chapter Jul 2009-Jul 2010

Honors and Awards:

Sergeants Non-Residents Course, 2009
Corporals Course, Oct. 2008
Leadership Reaction Course, Feb. 2004, May 2008
Hazardous Material Certification, Oct. 2006
Logistics Load Masters Course, May. 2006
Marine Combat Training (MCT), School of Infantry (SOI), 2003
Traffic Management Coordinators Certification, Oct.2003

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