Meeting Professional - Asheville expert - Attendance Builder
Asheville, North Carolina Area
Meeting Professional - Asheville expert - Attendance Builder
Asheville, North Carolina Area
~ Over 20 years of progressive managerial responsibilities in the hospitality industry
~ Over 12 years of hotel management at “Four-Star” hospitality properties
~ Member of Meeting Planners International (MPI), Society of Government Meeting Professionals, & North Carolina Business Travel Association (NCBTA)
Future Goals;
~ Seeking to understand Tourism Industry as an economic generator
~ Looking for creative ways to use social media to be part of the CVB sales process
Common mIsspellings: Ashville, AVL, Beemis, Beamis,
Contract negotiations ~
Customer Service ~
GDS yield management ~
Delphi software ~
d3000 software ~
(Hospitality industry)
July 2008 — Present (1 year 5 months)
Asheville CVB is a one-stop hotel & attraction shopping experience for over 100 hotel properties in the Asheville Area. I help connect meeting planners with attractions, hotels, motels, resorts, venues, adventures, tours, DMCs, galleries, and restaurants with transparency and fairness. The entire process is thorough, honest and trustworthy.
(Privately Held; 1001-5000 employees; Hospitality industry)
May 2002 — July 2008 (6 years 3 months)
The Grove Park Inn Resort & Spa, Asheville, North Carolina - 510 room independent resort with a destination Spa, Golf course and over 50,0000 square feet of meeting space.
(Public Company; 201-500 employees; Hospitality industry)
September 2001 — April 2002 (8 months)
• Managed Concierge desk, Front Office, Night Audit, Valet, and Bellstaff of a 6 acre downtown RockResort with 159 guestrooms and full-service spa
(Hospitality industry)
February 2000 — September 2001 (1 year 8 months)
• Managed all facets of 69 acre conference resort with 41 guestrooms and 40 employees
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(Hospitality industry)
May 1998 — February 2000 (1 year 10 months)
Casapueblo Inn, managed by Eldorado Hotel, Santa Fe New Mexico
• Managed all facets of a 21 room boutique-styled B&B with 6 employees
• Coordinated the under-budget expansion to 32 deluxe guestrooms
Beverage Manager, Eldorado Hotel, Santa Fe New Mexico
• Purchased and inventoried beverage inventory for banquets and three beverage outlets
• PM manager-on-duty for 219 room downtown Santa Fe property
• Supervised 12 service employees and hired local musicians for stage
(Non-Profit; 201-500 employees; Higher Education industry)
August 1996 — October 1998 (2 years 3 months)
Taught customer service class for Hospitality department each semester
(Privately Held; 51-200 employees; Hospitality industry)
September 1994 — May 1998 (3 years 9 months)
• Supervised Front Desk, Bell staff, Security, Bar Service, Pool, and Catered events for 88 room independent resort with stables and children’s program
• Responsible for all beverage purchasing and menu development
• Developed and edited the company newsletter
(Hospitality industry)
May 1991 — October 1994 (3 years 6 months)
Jackson Lake Lodge, Grand Teton National Park, Wyoming (Seasonal)
• Resolved departmental and guest conflicts at 385 room resort
• Opened up and closed down the resort each season.
• Directly supervised Front Desk, Bellstaff, and Pool
(Public Company; 51-200 employees; Hospitality industry)
February 1988 — March 1993 (5 years 2 months)
Tucson, Arizona
Performed all Front Desk operations and functions for a 244 room resort
Recognized as the Employee of the Month for outstanding customer service
BA , Business Administration , 1999 — 2001
Associates , Hotel / Motel Management , 1990 — 1993
Diploma , General , 1981 — 1985
Acousitic Guitar, University of Arizona Basketball, Texas Hold'em, Live Music, beer-making at home, kayaking with my daughters, car camping, hiking, building cairns
MPI-CC, NCBTA, AENC, SCSAE
• Certified Hospitality Supervisor by AHLA
• Signature Sales Training
• Global Volunteer Team member – Quito, Ecuador / Camp Hope
• Big Brother / Big Sister Volunteer – Santa Fe
• Boys and Girls Club / YMCA volunteer - Asheville
• “Santa Fe Smiles” customer service seminar
• 2006 President of Laurel Creek Community Association (HOA)