
Business Operations and Commercial Financing Professional
Greater Atlanta Area

Business Operations and Commercial Financing Professional
Greater Atlanta Area
An accomplished Customer Operations Manager with a consistent history of achievement in sales and operations management. Extensive commercial finance, sales and administration experience with a keen sense of customer service, goal achievement and operational performance. Strong leadership, strategic planning, problem solving and analytical skills. Recognized as an innovative Business Manager with relationship skills and the ability to create, mentor and manage teams that have consistently contributed value for clients, customers and shareholders
Management, Channels, Supply Chain, Fulfillment, Commercial Financing, Asset based lending, A/R based lending, Operations, Process Improvements, Business Controls, Forecasting, Account Management, Contract negotiations, Administration, Mentoring and Hiring of personnel.
(Financial Services industry)
August 2006 — April 2009 (2 years 9 months)
(Public Company; IBM; Information Technology and Services industry)
2005 — 2006 (1 year )
Managed team that oversaw effective processing of Maintenance and Services contracts for IBM Business Partners.
(Public Company; IBM; Information Technology and Services industry)
1998 — 2005 (7 years )
Managed various teams in support of fulfillment of hardware and software orders. Coordinated with Logistics for delivery, billed customer and worked with A/R to ensure timely collection of invoices.
(Government Agency; Military industry)
October 1975 — January 1978 (2 years 4 months)
BA , Economics , 1978 — 1982
1973 — 1975
Northwest District's 1994 Distinguished Scouter Award.