Teresa Fisher Silberstein

Current

• Consultant at Milieu Group LLC (self-employed)

Past

• Private Tutor at School for Young Performers
• Technology support at Towers Perrin
• Benefits administration at Towers Perrin

• Manager of Technology / Teacher at Freire Charter School
• Project Manager / Instructional Designer at Towers Perrin
• Social Studies Teacher at Central Bucks School District

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Education

• Pennsylvania State University-Great Valley Graduate Center
• Pennsylvania State University

Connections

55 connections

Industry

Information Technology and Services

Teresa Fisher Silberstein’s Summary

Instructional designer and corporate writer specializing in technical writing and training. Has two degrees in education and 13 years of experience in an international management consulting firm.

Teresa Fisher Silberstein’s Specialties:

Project managing software implementations. Writing technical documentation, business processes and quality assurance manuals. Developing web-based and instructor-led training materials,

Teresa Fisher Silberstein’s Experience

• Consultant

  Milieu Group LLC (self-employed)

  (Privately Held; 1-10 employees; Information Technology and Services industry)

  June 2007 — Present (1 year 8 months)

  • Worked with clients to develop and implement scenario-based training to familiarize employees with business continuity, preparing them for possible disasters.
  • Developed marketing materials.

• Private Tutor

  School for Young Performers

  (Educational Institution; 11-50 employees; Education Management industry)

  September 2006 — June 2007 (10 months)

  Taught humanities (Literature, American History, Psychology and Sociology) to major record label recording artist.

• Technology support

  Towers Perrin

  (Information Technology and Services industry)

  1992 — 2007 (15 years)

• Benefits administration

  Towers Perrin

  (Information Technology and Services industry)

  1992 — 2007 (15 years)

• Manager of Technology / Teacher

  Freire Charter School

  (Educational Institution; 51-200 employees; Education Management industry)

  April 2005 — June 2006 (1 year 3 months)

  •Oversaw all aspects of technology for the school, including hardware maintenance, software selection, purchasing and implementation.
  •Implemented Power School, an enterprise-wide database for managing information including grades, scheduling, attendance, and personal contact data.
  • Developed ad hoc tools in MS Access and MS Excel to streamline business processes.
  • Elected by peers as member of weekly strategic committee with Freire’s board of director’s.
  • Provided detailed data analysis to school administration that assisted in decision-making.
  • Proposed changes to the schedule and room assignments that were implemented to maximize efficiency of the school.
  • Taught 8th & 9th grade Reading and 11th grade SAT Prep.
  • Sponsored Art Club and Business Club.

• Project Manager / Instructional Designer

  Towers Perrin

  (Privately Held; 5001-10,000 employees; Management Consulting industry)

  September 1993 — April 2005 (11 years 8 months)

  Towers Perrin. Philadelphia, PA. 1993-2005.
  Project Manager, Instructional Designer/Technical Writer and Quality Assurance Liaison
  • Project managed software deployments, gathering requirements from multiple departments. Implemented Peregrine project: customizing international problem tracking system with Windows and Java clients, and the ability to update tickets via pagers and cell phones.
  • Oversaw worldwide technology communications to the firm’s 9,000 international employees. Developed technical documentation for suite of customized corporate applications.
  • Designed instructional programs, including the training department’s train-the-trainer program. Developed web-based and instructor-led solutions.
  • Coordinated quality assurance program for the firm’s first department to receive ISO 9001 designation.
  • Designed, developed and programmed tools to streamline business processes and analyze data using MS Access, MS Excel, MS Word and Lotus Notes.

• Social Studies Teacher

  Central Bucks School District

  (Educational Institution; 1001-5000 employees; Education Management industry)

  August 1992 — June 1993 (11 months)

  Taught five sections of ninth grade social studies, from a variety of classes ranging from honors to mainstreamed.

Teresa Fisher Silberstein’s Education

• Pennsylvania State University-Great Valley Graduate Center

  M. Ed., Instructional Systems Design, 1994 — 2000

• Pennsylvania State University

  B.A., Secondary Education, 1986 — 1990

  Activities and Societies:

  Arts and Architecture House

Teresa Fisher Silberstein’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• reference requests
• getting back in touch