Ted Josephson

Current

• FVP Direct Banking & Operations at People's United Bank
• VP Direct Banking & Operations at People's Bank

Past

• Research Economist at TJ Holt & Company

Education

• University of Bridgeport
• Wheaton College

Recommended

6 people have recommended Ted

Connections

184 connections

Industry

Financial Services

Websites

• My Company

Ted Josephson’s Summary

I have 20+ years experience in managing the strategic, business and tactical operational aspects of the Direct channels for a $21 billion organization - including Online, ATM/Debit and Call Center. My primary focus is on cost-effective sales and service innovation, with direct experience in new product and channel development; Call Center sales and service management, and increasing profitability from key systems refinement/conversions.

Ted Josephson’s Specialties:

Online and Direct delivery/sales channel strategic management; project management, team leadership, vendor selection/negotiation; Debit/ATM operations, public speaking and presentation.

Ted Josephson’s Experience

• FVP Direct Banking & Operations

  People's United Bank

  (Public Company; 1001-5000 employees; PBCT; Financial Services industry)

  2007 — Present (2 years)

  Same as at People's Bank - Promotion as well as Corporate Name change in 2007

• VP Direct Banking & Operations

  People's Bank

  (Public Company; 1001-5000 employees; Financial Services industry)

  October 1985 — Present (23 years 4 months)

  Responsible for strategic and ongoing management of all direct banking channels, including Bank marketing & transactional websites, Call Center, and ATM & Debit Card services. Currently managing a mix of over 120 professionals, developers and non-exempt staff.
  
  Significant projects have included:
  • Flawless conversion of 165,000 online users to a new online banking platform, including design and implementation of 97% effective customer communication plan - resulting in decreased TCO costs versus prior system and increased customer retention of 5% within 6 months.
  • Outsourcing of ATM & Debit card processing resulting in decreased costs of $1 million annually.
  
  Other projects of note include development and management of integrated Call Center, web and email marketing initiatives, video banking, kiosk self-service banking and other direct programs.

• Research Economist

  TJ Holt & Company

  (Privately Held; 11-50 employees; Financial Services industry)

  August 1983 — July 1985 (2 years)

  Primary duties included research and analysis on a macroeconomic scale. Responsible for writing original topical economic analysis articles and investment strategy responses for executive and investment advisory newsletter

Ted Josephson’s Education

• University of Bridgeport

  Masters, FInance, 1991 — 1993

• Wheaton College

  BA, Economics, 1979 — 1983

  Activities and Societies:

  Scholastic Honor Society, Omicron Delta Epsilon Economic Honor Society

Additional Information

Ted Josephson’s Websites:

• My Company

Ted Josephson’s Groups:

NYCE Network Advisory Group, Black Rock Congregational Church,, Christian Heritage School

•    Executive Suite

Ted Josephson’s Honors:

People’s Bank Excellence Award winner - second highest Quality award given by People’s, for overall management excellence of multiple strategic projects.

Ted Josephson’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• expertise requests
• reference requests
• getting back in touch