Community Coordinator and Property Manager at New Directions Housing Corporation
Louisville, Kentucky Area
Community Coordinator and Property Manager at New Directions Housing Corporation
Louisville, Kentucky Area
Community Development Coordinator for New Directions Housing Corporation. Focus on problem solving and customer relationship management. Project Coordinator and Change Control Administrator at AEGON. Customer Support and Escrow Manager in the Mortgage Servicing industry.
Project management methodology, customer relationship management, vendor management, system development and deployment, managing complex testing efforts
(Non-Profit Organization Management industry)
June 2009 — Present (6 months)
Work collaboratively with public, private, non-profit and for-profit partners to bring about positive change in Louisville and Southern Indiana communities. Direct projects involving neighborhood revitalization, preservation, affordable housing, economic development, and youth development.
(Non-Profit Organization Management industry)
March 2002 — Present (7 years 9 months)
Appointed by the Mayor of New Albany. Facilitate and lead monthly public hearings. Coordinate educational and promotional activities including an annual historic home tour and quarterly preservation forums.
(Insurance industry)
April 2002 — June 2009 (7 years 3 months)
Manage change control and infrastructure projects. Interact with multiple business units to prioritize legacy application change requests, assuring consistent compliance with SOX 404 requirements.
(Financial Services industry)
July 2001 — March 2002 (9 months)
Coordinated the creation of a Customer Support Research team, hiring, training and managing a team of 50 employees. Performed salary administration and budget planning. Managed and resolved complex customer service research requests.
(Public Company; PNC; Financial Services industry)
January 2000 — June 2001 (1 year 6 months)
Management of the team responsible for customer support related to the escrow analysis of a large portfolio of mortgage loans. Responsible for salary administration, budget planning, performance reviews and interaction with customers. Also managed multiple out-sourced vendor relationships successfully.
(Financial Services industry)
August 1998 — December 1999 (1 year 5 months)
Management of the team responsible for escrow analysis and hazard insurance premimum payments for a large portfolio of mortgage loans. Conducted salary administration, performance reviews, budget planning and managed multple out-sourced vendor relationships.
(Financial Services industry)
January 1994 — July 1998 (4 years 7 months)
Managed team responible for processing hazard insurance premiums for a large portfolio of mortgage loans. Responsible for salary administration, performance reviews and managing multiple vendor relationships.
(Financial Services industry)
January 1991 — December 1993 (3 years )
Managed team responsible for administration of Adjustable Rate Mortgage portfolio of 30,000 loans. Also performed audit functions, reviewing mortgage contracts for accuracy of interest rate resets over the life of the loans. Handled complex customer inquiries regarding adjustable rate mortgages.
B.S. , Finance , 1987 — 1990
Historic Preservation, Community Development, Running
New Albany Historic Preservation Commission, Develop New Albany, S. Ellen Jones Neighborhood Association, New Albany Community Housing
Community Foundation of Southern Indiana, 2008 Golden Leaf Volunteer Award