
Tech Support Mgr at HP
Greater San Diego Area

Tech Support Mgr at HP
Greater San Diego Area
9/2002 - 2008 Allied Barton/Securitas, San Diego, CA
Developed and managed programs and/or processes in accordance with Hewlett Packard business strategies and client service delivery expectations. Managed security systems and programs at client site.
Responsible for management and development of system processes to facilitate effective customer service response and reduce the risks to client assets.
Provided technical assistance to supervisors and management surrounding computers, software and peripheral problems. Insured access control systems are operational and maintained and updated as required.
Oversaw the implementation of a site-wide access control system, Lenel, with over 200 card reader sensors and 3,000 users, including software and hardware installation by contractors.
Good people skills.
N/A, Linguistics/Mandarin Chinese, 1982 — 1984
Attained fluency in Mandarin Chinese while in China, 1982-4.
1978 — 1982
AA, English, 1976 — 1977