Documentation Practices Leader at Pitney Bowes Business Insight
Albany, New York Area
- Current
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- Documentation Practices Leader at Pitney Bowes Business Insight
- Past
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- Manager of Documentation at MapInfo Corporation
- Senior Technical Writer at MapInfo Corporation
- Technical Writer at MapInfo Corporation
- Technical Writer at Courion Corporation
- Technical Writer at PowerAdz.com
- Technical Writer at Aptis Software (formerly CommSoft)
- Team Leader, Help Development at UserTech
- Typesetter/Desktop Publisher at Copper Translation Service
- Education
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- Rensselaer Polytechnic Institute
- Recommended
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3 people have recommended Bill - Connections
-
500+
connections
- Industry
- Computer Software
- Websites
Bill Swallow’s Summary
I am a technical documentation professional with over 12 years of experience in technical writing, online Help authoring, and web content development. I have nine collective years of direct leadership experience including three years of management experience. I thoroughly enjoy the problem solving aspects of work, whether it be figuring out new technologies, improving processes, or working with teams or groups to resolve issues. Over the past seven to eight years I have been a list owner for two of the larger technical communications listservs: HATT and WWP-Users, both available on Yahoo Groups.
Bill Swallow’s Specialties:
technical writing, help authoring, single-sourcing, process improvement, interpersonal communication, team building, coaching and mentoring, cross-functional collaboration
Bill Swallow’s Experience
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Documentation Practices Leader
Pitney Bowes Business Insight
(Public Company; 501-1000 employees; MAPS; Computer Software industry)
February 2007 — Present (1 year 8 months)
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Manager of Documentation
MapInfo Corporation
(Public Company; 501-1000 employees; MAPS; Computer Software industry)
October 2003 — February 2007 (3 years 5 months)
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Senior Technical Writer
MapInfo Corporation
(Public Company; 501-1000 employees; MAPS; Computer Software industry)
July 2003 — October 2003 (4 months)
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Technical Writer
MapInfo Corporation
(Public Company; 501-1000 employees; MAPS; Computer Software industry)
July 2002 — 2003 (1 year)
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Technical Writer
Courion Corporation
(Privately Held; 51-200 employees; Computer Software industry)
April 2001 — April 2002 (1 year 1 month)
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Technical Writer
PowerAdz.com
(Privately Held; 51-200 employees; Internet industry)
June 2000 — January 2001 (8 months)
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Technical Writer
Aptis Software (formerly CommSoft)
(Public Company; 201-500 employees; Computer Software industry)
August 1998 — April 2000 (1 year 9 months)
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Team Leader, Help Development
UserTech
(Privately Held; 51-200 employees; Professional Training & Coaching industry)
November 1996 — August 1998 (1 year 10 months)
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Typesetter/Desktop Publisher
Copper Translation Service
(Privately Held; 1-10 employees; Translation and Localization industry)
December 1995 — November 1996 (1 year)
Bill Swallow’s Education
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Rensselaer Polytechnic Institute
BS, Communication, 1991 — 1995
Minor in Electronic Media Arts
- Activities and Societies:
- Grand Marshall Week Committee
Delta Phi fraternity
Additional Information
Bill Swallow’s Websites:
Bill Swallow’s Interests:
technical writing, user assistance, single-sourcing, content management, interpersonal communications, management topics, project management, tennis, skiing, homebrewing
Bill Swallow’s Groups:
Society for Technical Communication (Senior Member), HATT
Bill Swallow’s Honors:
WebWorks Wizard, Who's Who in America
Bill Swallow’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- reference requests
- getting back in touch
