Bill Swallow

Current

Consultant at Self Employed

Past

Documentation Practices Leader at Pitney Bowes Business Insight
Manager of Documentation at MapInfo Corporation
Senior Technical Writer at MapInfo Corporation

Technical Writer at MapInfo Corporation
Technical Writer at Courion Corporation
Technical Writer at PowerAdz.com
Technical Writer at Aptis Software (formerly CommSoft)
Team Leader, Help Development at UserTech
Typesetter/Desktop Publisher at Copper Translation Service

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6 more...

Education

Rensselaer Polytechnic Institute

Recommended

19 people have recommended Bill

Connections

500+ connections

Industry

Computer Software

Websites

Bill Swallow’s Summary

I am a technical communication professional with over 13 years of experience in technical writing, online Help authoring, and web content development. I have 10 collective years of direct leadership experience including three years of management experience. I thoroughly enjoy the problem solving aspects of work, whether it be figuring out new technologies, improving processes, or working with teams or groups to resolve issues. Since 2000 I have been a list owner and co-moderator for two of the larger technical communications listservs: HATT and WWP-Users, both available on Yahoo Groups.

Bill Swallow’s Specialties:

technical writing, help authoring, single-sourcing, process improvement, interpersonal communication, team building, coaching and mentoring, cross-functional collaboration, interdepartmental communications, cross-geographic communication and collaboration, online collaboration

Bill Swallow’s Experience

Consultant

Self Employed

(Writing and Editing industry)

December 2008 — Present (8 months)

* a veteran technical communicator with a robust yet varied knowledge of technical writing tools and methodologies,
* an agile and responsive leader who brings results and boosts team morale,
* a bridge-builder who can help tie an organization together across geographic and cultural boundaries,
* a consultant or mentor who is quick to size up a situation and drill down into the core factors to making positive change.
Documentation Practices Leader

Pitney Bowes Business Insight

(Public Company; 501-1000 employees; PBI; Business Supplies and Equipment industry)

February 2007 — December 2008 (1 year 11 months)
Manager of Documentation

MapInfo Corporation

(Public Company; 501-1000 employees; MAPS; Computer Software industry)

October 2003 — February 2007 (3 years 5 months)
Senior Technical Writer

MapInfo Corporation

(Public Company; 501-1000 employees; MAPS; Computer Software industry)

July 2003 — October 2003 (4 months)
Technical Writer

MapInfo Corporation

(Public Company; 501-1000 employees; MAPS; Computer Software industry)

July 2002 — 2003 (1 year)
Technical Writer

Courion Corporation

(Privately Held; 51-200 employees; Computer Software industry)

April 2001 — April 2002 (1 year 1 month)
Technical Writer

PowerAdz.com

(Privately Held; 51-200 employees; Internet industry)

June 2000 — January 2001 (8 months)
Technical Writer

Aptis Software (formerly CommSoft)

(Public Company; 201-500 employees; Computer Software industry)

August 1998 — April 2000 (1 year 9 months)
Team Leader, Help Development

UserTech

(Privately Held; 51-200 employees; Professional Training & Coaching industry)

November 1996 — August 1998 (1 year 10 months)
Typesetter/Desktop Publisher

Copper Translation Service

(Privately Held; 1-10 employees; Translation and Localization industry)

December 1995 — November 1996 (1 year)

Bill Swallow’s Education

Rensselaer Polytechnic Institute

BS , Communication , 1991 — 1995

Minor in Electronic Media Arts

Activities and Societies:

Grand Marshall Week Committee
Delta Phi fraternity

Additional Information

Bill Swallow’s Websites:

Bill Swallow’s Interests:

technical writing, user assistance, single-sourcing, content management, interpersonal communications, management topics, project management, tennis, skiing, homebrewing