
at Specialized Technical Services (STS) - Jordan
Jordan

at Specialized Technical Services (STS) - Jordan
Jordan
Name: Tayseer ALHAJ
Expertise:
I have 11+ years experience in different area like: Business Administration; Projects Management, Data Warehousing / Business Intelligent consultation, Telco Business Consultation (mediation & rating, billing, customer care, VAS, switches interface), customer relationship management (CRM) and call center solutions.
Edge Points:
Excellent analytical and managerial skills with keen emphasis on problem solving, great team player, able to absorb maximum knowledge in limited period of time, I have built and successfully managed a staff of 22, and I deal effectively with customers, executives, and stockholders on a regular basis also we using systematic innovation in our business management like “TRAZ” for Problem Solving.
Major Qualification:
- IT & Telco Business Consultant.
- Project Manager PMP.
- Senior Business Analyst.
- Data Warehousing Consultant
- Solutions Architect.
- Strategic Business Planning.
- Billing Experts.
Major Achievements:
Successfully manage and control company Business Plan execution; managed and implemented high volume projects like (Customer Care & Billing System for FIXED LINE, Bill Archiving, Internet Customer Care, network management utilities (ANTL); IBM Enterprise Data Warehouse).Also Managing Business Processes & Procedures like (ISO, ITIL and eTOM).
Sincerely,
Tayseer ALHAJ
+962 77 7374657
Data Warehousing Consultation
Project Management
(Privately Held; Information Technology and Services industry)
January 2010 — Present (3 months)
Technical Consultant
Business Intelligent & Data Warehousing (COGNOS)
(Privately Held; Computer Software industry)
February 2008 — Present (2 years 2 months)
Business Intelligent Consultation
(Telecommunications industry)
June 2009 — December 2009 (7 months)
(Information Technology and Services industry)
May 2007 — June 2009 (2 years 2 months)
General Manager \ Deputy
Senior Project Manager
Data Warehouse \ Business Intelligent Consultation
(Public Company; Telecommunications industry)
November 1998 — May 2007 (8 years 7 months)
Role Purpose: Manage and plan proper development, implementation, and support of the BI, DW & Data Marts, with prime focus on Data Acquisition and information Distribution in a manner that meets JTG business requirements & Objectives.
Key Accountabilities
1-Contribute to the MIS depart strategy and manage yearly action plan according to Group Business Units requirements and priorities to achieve Business requirements.2-Manage, Develop, Implement & Support JTG MIS Application for: a) ETL and Distribution processb) Business Models and Meta Data c) Storage requirement and Data archival strategy to ensure DWH system integrity, data quality and consistency, data recovery plans and documentation to cover business requirements.3-Manage, Develop, Implement & Support DWH Business Intelligence Reporting for the timely satisfaction of business information needs.4-Manage prioritise and assign tasks to MIS Team concerning new requirements, reporting, modification, upgrade of system parameters, customization and/or new enhancements on JTG MIS applications to fulfil user needs and organization strategies.5-Prepare and participate in submitting Request For Proposals and evaluate suppliers offers to recommend the most suitable solution.
6-Manage & follow up depart budget and ensure efficient use according to set targets & projects using a cost effective approach to meet the objectives.7-Develop, manage, empower and motivate the depart staff to act in a proactive, high quality, and efficient manner to meet objectives set out in IS strategy with customer orientation.8-Contribute and enforce the defined policies and procedures, parameters, implementation & introduction of new services in-line with IS-QMS.
Projects Briefs:
- Enterprise Data Warehouse Project:
- Revenue Assurance Project:
(Public Company; Telecommunications industry)
2000 — 2003 (3 years )
General Secondary Education Certificate 1992 — 2003
Bachelor Of Science In Computer Science 1994 — 1997