Steve Voyles

Current

• IT Project Manager / Business Systems Analyst at ServiceMaster

Past

• Application Programmer at ServiceMaster - Merry Maids
• Systems Support Data Analyst at ServiceMaster - Merry Maids

Education

• Christian Brothers University
• The University of Memphis

Recommended

4 people have recommended Steve

Connections

49 connections

Industry

Information Technology and Services

Websites

• My Blog
• My RSS feed

Steve Voyles’s Summary

Talented IT professional with experience in application development, team leadership, and project management. Able to manage multiple projects simultaneously and communicate effectively with all levels of the enterprise. Exceptional ability to break down complex problems and create order out of chaos. Proven ability to motivate and inspire others to achieve results. Passionate about creating a better user experience through interface and process design.

Steve Voyles’s Specialties:

Project Lead
Business Requirements Analysis
Agile Programming Methodologies, Scrum
Analysis and Problem Solving
Web Design
Interface Design
Languages: HTML, XML, CSS, Java, JavaScript, SQL, PHP
Tools: MS Project, Rally, Eclipse, Subversion, Hibernate, Spring, ExtJS, Design Patterns, Apache Server, Visio, Inkscape

Steve Voyles’s Experience

• IT Project Manager / Business Systems Analyst

  ServiceMaster

  (Public Company; 10,001 or more employees; Consumer Services industry)

  January 2008 — Present (10 months)

  -Managed all IT development projects for Merry Maids.
  -Assisted users with creation of business cases for IT projects and coordinated with senior leadership to align projects with business value and strategy.
  -Scrum Master for a team of 6 developers working on a large software development project spanning several years with a multi-million dollar budget.
  -Application team velocity increased by 97% under my leadership.
  -Conducted usability testing with users from field offices.
  -Conducted monthly product demonstrations of application to users, recorded feedback, and integrated feedback points into development where appropriate.
  -Worked with Marketing group to enhance internet marketing efforts and drive leads to merrymaids.com and our RightNow CRM implementation through search engine marketing and email campaigns.
  -Established SOP for project management processes, reporting and documentation from scratch.
  -Recruited and provided orientation for new team members.

• Application Programmer

  ServiceMaster - Merry Maids

  (Public Company; 10,001 or more employees; Consumer Services industry)

  January 2007 — January 2008 (1 year 1 month)

  -Designed, developed, and implemented software applications, specifically web interfaces utilizing Java, XML, PHP, JSP, XHTML and Java Script. Implemented Spring framework, Hibernate, Object Oriented design, and design patterns during application development.
  -Developed user interface with EXTJS
  -Enabled AJAX functionality through EXTJS and DWR
  -Developed use cases, object models, and other software design documentation as needed.
  -Collaborated with end users to analyze and develop business requirements for business application enhancements and problem resolutions.
  -Participated in the QA process through test review and analysis, test witnessing and certification of software.
  -Provided technical support to project team members.

• Systems Support Data Analyst

  ServiceMaster - Merry Maids

  (Public Company; 10,001 or more employees; Consumer Services industry)

  February 2004 — January 2007 (3 years)

  -Acted as lead project manager and developer for all Data Analyst projects.
  -Used best practices in project development to minimize scope creep and deliver user requirements ahead of schedule and on budget.
  -Worked with multiple business leaders from various departments to define and deliver project requirements. Analyzed and defined alternative approaches to satisfy project requirements.
  -Initiated and led a project to develop documentation for all projects created by previous Data Analysts.

Steve Voyles’s Education

• Christian Brothers University

  MBA, Project Management, 2007 — 2009 (expected)

• The University of Memphis

  BBA, Management Information Systems, 1997 — 2003

  Activities and Societies:

  The Fraternity of Phi Gamma Delta, Interfraternal Council

Additional Information

Steve Voyles’s Websites:

• My Blog
• My RSS feed

Steve Voyles’s Groups:

The Fraternity of Phi Gamma Delta - Mu Tau Chapter President 2001-2003,
Member - Memphis Phi Gamma Delta House Corporation,
Memphis Java Users Group

•    Phi Gamma Delta
•    Phi Gamma Delta Professional Networking Group
•    Agilistas
•    Ubuntu Group

Steve Voyles’s Honors:

Six Sigma Green Belt

Steve Voyles’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch