User Assistance (for Sogeti) at STIB
Liège Area, Belgium
User Assistance (for Sogeti) at STIB
Liège Area, Belgium
MCTS: Microsoft Windows Vista: Configuration
ITIL foundation Certified
kennis van helpdesk tool easyvista
kennis van helpdesk tool powerhelp
kennis van helpdesk tool magic
kennis van helpdesk tool Unicenter ServicePlus Service Desk
kennis van novell
kennis van office programma's, 2000; XP, 2003, 2007
kennis van windows 2000, XP, Vista
kennis van linux
kennis van sms
user management via Active Directory
Helpdesk
Integration + Packaging software
(Public Company; Transportation/Trucking/Railroad industry)
March 2009 — Present (5 months)
Level 1 support
(Chemicals industry)
October 2008 — Present (10 months)
Working on Integration and packaging
(Public Company; 1001-5000 employees; CAP.PA; Information Technology and Services industry)
April 2005 — Present (4 years 4 months)
(Recreational Facilities and Services industry)
June 2000 — December 2008 (8 years 7 months)
Werk als part-time redder verantwoordelijk voor veiligheid zwembad
(Privately Held; 10,001 or more employees; AGF; Insurance industry)
December 2006 — September 2008 (1 year 10 months)
1st line support
(Government Agency; 1001-5000 employees; Government Administration industry)
October 2006 — December 2006 (3 months)
1st en 2end line support
(Privately Held; 1001-5000 employees; Insurance industry)
April 2005 — September 2006 (1 year 6 months)
1st and 2end line support
(Privately Held; 1001-5000 employees; Insurance industry)
January 2004 — April 2005 (1 year 4 months)
1st and 2end line support
Deploying Microsoft Windows Vista Business Desktops (M5105) 2008 — 2008
Deploying Microsoft Office 2007 Professional Plus (M5058) 2008 — 2008
Solidus E-care 2007 — 2007
Implementing & Maintaining Windows Vista(MOC5118-5119) 2007 — 2007
Preparation for Certification Exam 70-622: PRO: Supporting
and Troubleshooting Applications
on a Windows Vista Client for Enterprise Support Technicians
OR
Exam 70-623 PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians
Installing and Configuring the Windows Vista Operating System (M5115 ) 2007 — 2007
Preparation for certification Exam 70-620: TS: Microsoft Windows Vista Client, Configuring
Configuring Windows Vista Mobile computing &Applications (M5116 ) 2007 — 2007
Preparation for Certification Exam 70-620: TS: Microsoft Windows Vista Client, Configuring
ITIL Foundation , ITIL Foundation Certification , 2006 — 2006
A1 , A1 Informatiemanagement en Support , 2000 — 2003
ITIL Helpdesk tools skiing, swimming
ITIL Foundation certified
Reddersdiploma
MCTS Configuring Vista Client