Suzanne Stewart

Current

• Senior Product Manager at PayPal

Past

• Director at Visa
• Consultant at Online Recruiting Software Provider
• Product Marketing & Alliances at CRM Provider

• MBA Intern, Product Manager at Intuit
• Manager at Safeway
• Consultant for Wireless Services at AirTouch Cellular
• Associate at Boutique Management Consultancy
• Analyst at The Nature Company

see less...

5 more...

Education

• MBA, The University of Chicago, Graduate School of Business
•  BA, University of California, San Diego
•  Six Sigma Certification

see less...

Recommended

7 people have recommended Suzanne

Connections

309 connections

Industry

Financial Services

Websites

• PayPal
• Visa
• Intuit

Suzanne Stewart’s Summary

An accomplished management professional with a demonstrable record of achievement driving successful change programs and implementing complex product strategies in challenging cross border and organizational change environments. Combines high levels of acumen and candor with sound business skills and systems knowledge. A very focused and results orientated individual offering significant strategic management experience and a proven ability delivering innovative solutions and optimizing resources.
Interested in international senior management roles with an innovative and driven organization where the focus is on continuous service improvement to grow competitive advantage and deliver greater business value.

Contact suzastewart@gmail.com

Suzanne Stewart’s Specialties:

Risk management, payments, product director, product management, compliance, product manager, online payment processing, credit cards, e-commerce, product strategy, project management, product marketing, business development, financial services

Suzanne Stewart’s Experience

• Senior Product Manager

  PayPal

  (Public Company; ebay; Internet industry)

  August 2007 — Present (2 years 4 months)

  Led the product management transformation of PayPal’s merchant-risk management infrastructure into a world class, loss reducing, enterprise capability
  
  Responsible for PayPal's international, merchant-risk product roadmap-- concept to launch, defining ROI opportunities, securing and spending CapEx/OpEx, loss performance, prioritizing feature delivery with a dedicated Engineering team
  
  Launched global PayPal platform to reduce merchant risk-- by revenue equivalent of $200MM annual
   Defined product requirements for achieving international loss savings
   Negotiated vendor contract
   Directed $3.1MM budget and 750 EngineerDays effort
   Managed vendor integration in rapid deployment PayPal environment of 8 months
   Designed metrics for quality and speed
   Transformed technical capability from only transaction monitoring to holistic account monitoring
  
  Launched improved international telephony eBay verification solutions, reducing global fraud rate from 25% to 8%
  
  Nominated and completed PayPal's Emerging Leader Program

• Director

  Visa

  (Public Company; V; Financial Services industry)

  2003 — July 2007 (4 years )

  Channel Development-- performed customer segmentation research, leveraging results to develop product marketing to expand channels of distribution for U.S. debit cards
   Managed $1.5MM budget for market research and pilots
   Increased penetration in Hispanic, bill payment, and fast food
   Wrote joint marketing plans with bank partners— Chase, Bank of America, Wells, and USBank
  
  Enterprise Risk Management-- implemented international oversight for product risk management and compliance
   Launched a patent pending, worldwide software release of custom compliance solution
   Managed risk assessments, audit planning, and evaluation of internal controls
   Wrote policy and integrated strategy-risk framework across other risk management functions: PCI DSS, Operations Risk, Audit, SOX
  
  Forecasting-- led annual efforts to forecast $375 billion in U.S. Debit volume required to achieve strategic objectives
   Instituted metrics to track and reforecast progress to target
   Oversaw $7MM budget spending by product management

• Consultant

  Online Recruiting Software Provider

  (Internet industry)

  2001 — 2003 (2 years )

  Reported to President while revising product roadmap to establish steady revenue streams and improve profitability
   Reduced cost structure 15% by joining two product families, consolidating sales teams, and simplifying customer-pricing
   Collected 20% additional revenues by creating event sponsorships and by securing first customer, Brown-Forman, for launch of new, expanded client services

• Product Marketing & Alliances

  CRM Provider

  (Computer Software industry)

  January 2001 — October 2001 (10 months)

  Negotiated co-marketing, licensing, and joint venture agreements with strategic partners to increase the company’s professional service margins by 12%

• MBA Intern, Product Manager

  Intuit

  (Public Company; INTU; Computer Software industry)

  June 1999 — September 1999 (4 months)

  Developed business case, defined marketing requirements, and quickly launched company’s first e-commerce payroll solution for the small-to-medium business segment-- creating cross-sell opportunity for over 70,000 customer installed base
  
  payroll.com/services/

• Manager

  Safeway

  (Public Company; SWY; Supermarkets industry)

  1996 — 1998 (2 years )

  Developed strategy and business cases for potential new products and businesses, including analysis of potential acquisitions
   Managed product and marketing integration of Vons acquisition
   Drove end-to-end large-scale product launches, including payroll cashing/banking services, loyalty card, $130MM in new grocery products-- artisan bread, washed bagged vegetables, marinated meat
   Matrix-managed a team of executives and tiger teams of 75 people including: vendors, agencies, and cross-functional managers from Advertising, Legal, Construction, and Store Operations

• Consultant for Wireless Services

  AirTouch Cellular

  (Public Company; Telecommunications industry)

  1995 — 1996 (1 year )

  Wrote business plan and secured $10MM funding to build AirTouch’s first National Accounts program
   Implemented cross-carrier rate contracts, aggregated billing infrastructure, customized pricing plans to reduce churn, and secured Motorola co-branded promotional handsets for corporate customers

• Associate

  Boutique Management Consultancy

  (Management Consulting industry)

  1994 — 1995 (1 year )

  Conducted profitability analysis and Build/Buy/Partner analysis
   Acquisition due diligence resulted in $450MM Nellcor-Puritan Bennett integration and salesforce redesign
   Product Strategy Consulting— industry research, product-development workshops, and NPV modeling to help clients with product development and market entry strategies

• Analyst

  The Nature Company

  (Retail industry)

  1992 — 1994 (2 years )

  Developed revenue and expense forecasting models to understand business operations and develop competitive strategies for growing revenue margins
   Oversaw activity-based costing for fulfillment, global G/L reporting, and catalog profitability analysis

Suzanne Stewart’s Education

• MBA, The University of Chicago, Graduate School of Business

•  BA, University of California, San Diego

  Magna Cum Laude, Phi Beta Kappa

•  Six Sigma Certification

Additional Information

Suzanne Stewart’s Websites:

• PayPal
• Visa
• Intuit

Suzanne Stewart’s Groups:

Six Sigma, Visa Alumni

•    Executive Suite
•    Intuit Alumni Community
•    Silicon Valley NewTech Meetup
•    University of Chicago - Booth School of Business Alumni
•    Social Media Today
•    eBay Inc. - eBay, PayPal, Skype

Suzanne Stewart’s Honors:

Phi Beta Kappa
Magna Cum Laude

Suzanne Stewart’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch