Professional Trainer, Excellence Coach and Efficiency Consultant
India
Professional Trainer, Excellence Coach and Efficiency Consultant
India
(Privately Held; 1-10 employees; Professional Training & Coaching industry)
January 2006 — Present (4 years )
Training & Development. Personal Excellence, Leadership, Selling Skills. Key Account Management, Relationship Management, Communication Skills, Team Building, Train the Trainer Training etc., Content Development, Hiring Assessments, Psychometric Profiling and coaching. NLP Based Leadership and Excellence Programs
(Privately Held; 1001-5000 employees; Outsourcing/Offshoring industry)
January 2005 — December 2005 (1 year )
Training and process quality
Process and voice and accent training management
content creation and management
Creation of knowledge pool and management
oversee quality of hiring and plan training as per ops requirements
Floor assessments and training need identification
(Public Company; 201-500 employees; Business Supplies and Equipment industry)
January 2003 — May 2004 (1 year 5 months)
Lead service team to maximise customer satisfaction and response quality (speed and effectiveness)India service head.
Oversee revenue and margins
Manage service budgets and asociate costs
Oversee billing and collection
(Public Company; 201-500 employees; Business Supplies and Equipment industry)
April 1997 — December 2002 (5 years 9 months)
Lead product training team to train service and sales staff on new products and technologies
Facilitate knowledge transition from principal company to CIPL
Mange technical aspects of products including field performance thru regular field reviews
Liason with principal on all product performance issues
(Public Company; 201-500 employees; Business Supplies and Equipment industry)
October 1994 — April 1997 (2 years 7 months)
(Public Company; Professional Training & Coaching industry)
1992 — 1994 (2 years )
(Public Company; 501-1000 employees; Business Supplies and Equipment industry)
August 1985 — October 1994 (9 years 3 months)
Mange Service delivery to Xerox customers. Responsible for state of Jammu & Kashmir, Punjab, Himachal Pradesh, Haryana and UT of Chandigarh.
Excellence, Leadership, Management Development, Spirtuality, Traveling