Susan McLain

Current

Project analyst/technical editor at Saber Software / EDS / HP

Past

Technical and marketing writer at Susan McLain
Marketing Manager at Arlington Scientific, Inc.
Technical Writer/Marketing Comm. Manager at Helius

Technical Writer II at GE Healthcare
Writer at Utah State University Media Relations and Marketing

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2 more...

Education

Utah State University

Recommended

9 people have recommended Susan

Connections

92 connections

Industry

Computer Software

Websites

My Website

Susan McLain’s Summary

Susan McLain’s Specialties:

Project analysis and support with PMO responsibilities and scheduling skills. Technical documentation and marketing writing, understanding of branding, knowledge of Good Manufacturing Practices, validation and verification of medical devices, satellite and terrestrial networks, marketing, Internet marketing, RFPs, case studies, white papers, press releases, understanding of regulatory and quality assurance procedures and standards

Susan McLain’s Experience

Project analyst/technical editor

Saber Software / EDS / HP

(Public Company; HPQ; Information Technology and Services industry)

August 2009 — Present (4 months)

Member of the Project Management Organization (PMO) performing status and scheduling tasks, quality assurance and requirements mapping and organization, development of specifications and facilitation of reviews and approvals.
Technical and marketing writer

Susan McLain

(Writing and Editing industry)

September 2007 — August 2009 (2 years )

I deliver SEO centric web copy, perform interviews, consult small businesses and have managed SEO/SEM/PPC campaign development. I write for B2B and B2C audiences as well as technical audiences and end users.

I provide professional writing such as copywriting, editing, technical documentation, and graphic design and illustration services for businesses of all sizes.
Marketing Manager

Arlington Scientific, Inc.

(Medical Devices industry)

August 2006 — August 2007 (1 year 1 month)

• Sole technical and marketing writer for several unrelated businesses owned by ASI CEO
• Researched and wrote technical manuals, compliance documentation, and storyboards
• Provided graphic design and technical illustration services for all documentation
• Developed and maintained vendor relationships, ad placement in journals and other venues
• Developed and designed database
• Designed, managed, created, and edited all websites using both a proprietary database website design software and Dreamweaver
• Wrote script/storyboards, filmed, edited video, created narration and voice over, created final output of video products
Technical Writer/Marketing Comm. Manager

Helius

(Privately Held; Computer Software industry)

2004 — 2006 (2 years )

Technical Writer/Training Developer/Illustrator

•Instrumental driving force for documentation concepts, design, and creation (both online and print) for 1st, 2nd, 3rd level support, end users, administrative users, and in-house staff
•Identified developed documentation needs and training programs for sales team, partners, and technical support individuals as well as end users
•Simultaneously managed all levels of documentation concurrently during conception, development, and creation and delivery phases
•Participated in software development cycle and provided input on documentation needs, requirements, and software bugs and improvements

Sr. Marketing Communications Manager

•Interviewed, researched, and wrote white papers, case studies, and ad copy—worked with clients to accomplish final versions approved by their PR groups
•Conceptualized and produced sales support documents and technical illustrations
•Edited RFP responses for technical accuracy, produced illustrations and responses that were technically accurate and clearly communicated
•Managed vendors and process for translation, localization, and printing
•Created and developed training programs and curriculum in conjunction with trainer
•Designed and helped develop print and online advertising as well as client branded documents
•Developed training and communications programs for sales/marketing, partners, technical support and internal teams
Technical Writer II

GE Healthcare

(Public Company; GE; Medical Devices industry)

December 1998 — October 2004 (5 years 11 months)

Technical Writing

• Researched, wrote, edited, and designed hardware and software documentation including: human factors documents, marketing releases, service documents and release information, technical specifications and end user manuals for equipment
• Instrumental in developing new software and hardware specifications, creating software protocols and validation documents, and assuring FDA approvals through accurate and complete regulatory approval documentation
• Performed software testing and verification for final products
• Participated in software development team meetings providing documentation suggestions, bug fix recommendations, and software improvements
• Coordinated with outside vendors and manufacturing for an optimal printed product
• Managed document control tasks such as configuration control, manufacturing processes, and quality assurance procedures
• Wrote marketing and script text and assisted with document design and layout

New Product Development/Clinical Trials and Testing

• Coordinated evaluation sites for clinical feedback and interfaced with customer (hospitals and doctors), service and salespeople for clinical feedback, assuring HIPAA compliance
• Performed User Preference Testing, verification and validation testing, training, and New Product Introduction
• Helped develop human interface and write software improvement proposals
• Verified regulatory (FDA) information and specifications
• Identified and assisted to resolve quality assurance issues

Lead System Service Designer

• Researched, wrote, and edited service specifications documents for projects
• Participated in new product development and design; worked with the customer
• Determined schedules and deliverables for a project
• Managed writers and illustrators in task responsibilities and guided their documentation development
Writer

Utah State University Media Relations and Marketing

(Writing and Editing industry)

1998 — 1998 (less than a year)

Susan McLain’s Education

Utah State University

BS , English/Technical Communications , 1998 — 1999

Graduated magna cum laude (3.89)

Activities and Societies:

STC

Additional Information

Susan McLain’s Websites:

My Website

Susan McLain’s Interests:

reading, biking, writing, design, going to the movies. ultimate frisbee, walking, exercising, baking, going to the beach, enjoying the Pacific NW.

Susan McLain’s Groups:

STC-national and Intermountain chapter
Kalon Women
Trivani humanitarian aid programs - products
DoTERRA essential oils
Provo/Orem Small Business Development Center