IT Program Manager - PMO at CUnet.com LLC, a Nelnet Company
Rochester, New York Area
IT Program Manager - PMO at CUnet.com LLC, a Nelnet Company
Rochester, New York Area
Information Technology Leader and Strategist who excels at managing the execution of profitable IT solutions which align with the business' stated goals and priorities.
// Complex IT Portfolio / Program / Project Management //
* IT Strategy / Management
* Infrastructure Integration Management
* Data Center Consolidations, Migrations, Upgrades, Rollouts
* Systems, Database, Application Deployments
* Software / Web Application Development Projects
* Systems Integration Projects
* Multi-Site Migrations (Data Center moves, etc)
* Call Center Integrations - real time data exchange
* Multi-Cultural Deployments
* Outsourcing Management (onshore & offshore)
* M&A Technical Due Diligence
* Project Management professional with over 15 years solid IT exp/skill.
/// Program Management Office ///
PMO Management Professional, PMO Co-Creator (Custom tailor PMO Framework, Processes, Tools & Forms for Organizational & Business needs);
IT Strategist & Solution Implementation Consultant
Portfolio / Program / Project Management Professional;
Applications Dev. and Infrastructure Deployment Manager;
IT Consultancy Owner and Director.
// Career Goals //
Director - Project / Program Management
Director - Enterprise Information Technology
IT Strategy & Leadership
Innovative, Efficient and Performance-based IT Solution Implementations
Management of Complex IT Program / Project Management
Infrastructure Integration Management
PMO Implementation and Management
Business Process Improvement and Change Management
(Privately Held; 11-50 employees; Internet industry)
February 2008 — Present (6 months)
Founder of the new "PMO Management" "GIG" (GIG = Gantthead.com Special Interest Group) online component of the Gantthead.com website, which has over 315,000 IT Project Management Professionals in membership with over 2 million page views per month.
I am developing new online content for this new "PMO Management" site content to include PMO Management Best Practices, Reporting, Metrics, Frameworks, PMO Methodologies, Processes,Tools, and Templates to support new and mature IT PMO organizations.
(Non-Profit; 51-200 employees; Non-Profit Organization Management industry)
December 2007 — Present (8 months)
Contributing author of the PMO SIG's "Accord" project - the goal of which is to create a collection of Program Management Offices practices (Accord).
Responsible for producing content for the Portfolio Management component of the Accord.
The PMO SIG's "Accord" publication target date is currently set for December 2008.
(Public Company; 51-200 employees; NNI; Marketing and Advertising industry)
May 2007 — Present (1 year 3 months)
PMO Start up and Management: Establish PMO Framework, Policies, Processes, Tools & Templates; PM Lifecycle Planning Methodologies, PMO Dashboard weekly reporting, PPM implementation - prioritize and manage pipeline, Hire/Mentor new PMs.
// Own and Manage IT Portfolio, Program, Projects //
Data Center Migrations – Consolidation of 2 different Data Centers into 1 environment with multiple upgrades.
Call Center – Implement automation of real time lead data exchange, integration and daily reporting.
IT Program Management for the Nelnet/CUnet Technical Integration Program (multiple M & A Technical projects to integrate CUnet within Nelnet's infrastructure and business processes). Includes Multi-Phased Data Center Operations Consolidation and Migration efforts (Move from 2 hosted DCs to 1, then migrate to 2 internal nationwide DCs with redundancy & failover - complete DR solution); also US Domain, MS Exchange Server, Cisco Networking and Corp Desktops / GPO integration.
(Public Company; 1001-5000 employees; NNI; Financial Services industry)
May 2007 — Present (1 year 3 months)
Sr. IT Project Manager responsible for the Nelnet / CUnet Technical Integration Project, which includes:
** Infrastructure Integration Implementation **
Data Center Consolidation & Multi-Phased Migrations
-- consolidation from 2 hosted DCs to 1.
-- migrate DC Operations to internal Nelnet DCs
(Jacksonville, FLA & Denver, CO)
-- Redundant Failover between two DC sites
Approx. 100 public websites / web apps, SQL servers
Multi-Server Systems rollouts
Load Balancing hardware rollouts
SQL 2005 Enterprise DB Server Upgrades / Clustering
Cold Fusion 7 to Cold Fusion Ent. 8 Upgrades
Deployment Management
US Domain integration (MS Windows Active Directory)
MS Exchange/Outlook Integration
Operations Support / Data Backup Management
Establish & Manage new SLAs
Management for new Bus. Continuity & DR Plans
M & A Technical Due Diligence effort
Multi-Site Communications
Planning / Training Mgmt. for end-user training
(Privately Held; 11-50 employees; Information Technology and Services industry)
April 1994 — Present (14 years 4 months)
KBBCNET is a highly responsive, customer-centric and results driven IT consulting and networking services firm that is dedicated to providing remarkable solutions that truly match our customers' organizational and business needs. We provide end-to-end solutions which propel our customers forward through effective IT project management. We have rich palette of technical expertise spanning a wide specturm of vertical markets/industries including municipal governments, law firms, small/medium sized corporations, churches, schools, non-profits, healthcare (insurance/payors, hospitals and clinics), recreation centers, libraries, property mangaement, real estate and more.
(Educational Institution; 1001-5000 employees; Computer Software industry)
September 2007 — December 2007 (4 months)
Review and approvel qualified abstracts for SEI's annual SEPG Conference - 2008 conference content.
(Non-Profit; 5001-10,000 employees; Insurance industry)
August 2006 — May 2007 (10 months)
Responsible for IT Infrastructure Project Management & Code Deployments at Univera Healthcare (Excellus Health Plan / Lifetime HealthCare Companies) - $12 mil. project - relating to the Facets 2.96 to 4.21 Upgrade Project.
Trizetto FACETS Health Care Management System annually processed $600 million in claims for 210K plan members in WNY region.
Complex project included the following:
Trizetto Facets 2.96 to 4.21 Upgrade Project.
FileNet Image Services 3.5 to 4.0 Upgrade
HealthView web application
Sybase 12 to 12.53 Upgrade
HPUX 10.20 to AIX 5.3 Migration
Veritas Clustering 5.x implementation
NPI compliance sub-project (CMS mandate)
Coordinate and synchronize IT infrastructure planning & implementation efforts; also manage multiple code deployments for a variety of servers, databases, and health care applications across teams in Rochester, Buffalo and India.
(Non-Profit; 501-1000 employees; Mental Health Care industry)
March 2002 — February 2006 (4 years)
Manage and oversee day-to-day IT Infrastructure, Web services (public and private websites), networking, applications and systems management.
NY State "Implementation Coordinator" for the NYS OCFS "Connections" project, including bridging of highly-secure Networks (NYS and NDYFS); plus manage deployment of numerous Citrix client configurations to 17+ offices for 500 employees to connect to the NYS OCFS "Connections" applications (Cognos databases). Secure bridging of the NDYFS network with NY State's network required establishing a DMZ with internal VLAN over Cisco equipment integrated with Linux based systems & firewalls (Red Hat Enterprise platform).
Responsible for IT environment which primarily consisted of Linux servers integrated with some Windows 2003 servers for production db applications.
Application & Server Upgrade Deployments:
ADP Payroll Application
BlackBaud Financial Application
BlackBaud Non-Profit Mgmt Application
PMP, Project Management Professional, 2006 — 2007
Microsoft Certified Systems Engineer (Windows 2003 Server Family) - with Security & Messaging 2006
Graduate - Civil Litigation 1992 — 1992
C Programming in Unix (Korn shell / Vi)
Associates Degree,
Getting outdoors! Gardening, cultivating and propagating orchids, cooking, hiking/walking, kayaking, tennis, horse back riding, boating / sailing, and enjoying sunsets set on Lake Ontario. I also enjoy continuous learning in my Project Management & IT career paths. Currently, I am studying Program Management specific to IT.
Amer Bar Assoc, Agile Project Management, APLN, American Management Assoc, Assoc. of IT Professionals, American Assoc. of Webmasters, BCBS, Beebe, CIO Roundtable, Cisco Systems, CompTIA, Digital Rochester, Enterprise Architecture Network, HP Alumni, Internet Strategy Forum, IT Infrastructure Mgmt Assoc, Internet Society ISOC, LION, Microsoft, Network & Systems Prof. Assoc., Open Management Consortium, Open Source, PMHUB, PMI Agile, PMI Member, PMP Project Management Professional, Rochester PMI Chapter, PMI Info. Systems SIG, PMI IT & Teleco SIG, PMI PMO SIG, Women in PM SIG, Rochester Womens Network, Society for Information Management (SIM), SEI SEPG, Software Engineering Institute SPIN, Software Project Management, The August Group, The Trizetto Group, TopLinked.com, UCLA Alumni Assoc, Web Analytics Forum, Gantthead, IBM, itSMF USA, MyLink500, Controlling Chaos podcast, Mgmt Recruiting, IT HealthCare Mgmt., PMI Program Mgmt SIG, PacificIT, ecademy, Wine, Under The Radar, twitter