Project Consultant, www.etriga.com
Bangalore Area, India
- Current
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- Project Consultant at eTriga Consulting
- Past
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- Manager - Operations at e4e Business Solutions
- Operations/Project Manager at e4e
- Operations Manager at e4e Business Solutions India Pvt Ltd
- Team Lead at ClientLogic
- Tech Lead/Escalation Lead at Talisma
- Software Tester/Technical Support at Aditi Technologies
- Software Trainer at Genesys Computers
- Education
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- Christ College - Bangalore
- Recommended
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7 people have recommended Suresh - Connections
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48
connections
- Industry
- Outsourcing/Offshoring
- Websites
Suresh Kumar’s Summary
7+ years in the technical support & service industry. 2+ years in software, consulting services
Specializes in managing & implementing strategic, operational and knowledge management processes
Handled various technical projects while working with companies such as Aditi Technologies, Talisma Corporation, ITC Infotech, ClientLogic, iSeva Systems and e4e Tech Support in various roles and capacities. Handled large client accounts with various business models.
My friends would be describe be as easy going, trustworthy, balanced and useful. I'm still the same :).
Goal was to start a company of my own and manage it. Have started, sustainability remains to be seen.
My Favorite Quote: The purpose of life is to enjoy and be helpful. Try this every moment you live
Suresh Kumar’s Specialties:
Strategic plans and implementations, branding and identity, business consulting, software solutions, software training, online/web/multimedia services
Suresh Kumar’s Experience
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Project Consultant
eTriga Consulting
(Partnership; 1-10 employees; eT; Information Technology and Services industry)
April 2007 — Present (2 years 4 months)
eTriga Consulting is an Indian business consulting company specialized in providing consulting services to the IT and Non-IT sectors. I am the project consultant for some of the services mentioned below. eTriga is a 1 year old company started by 3 promising kids in the neighbourhood.
Our Services:
1. Business Consulting (for SMEs): Provide business/technology consulting with implementation framework plan to SMEs
2. Software Development: Build customized softwares, provide software services and support using latest technologies Dot.Net, Java
3. Web Design & Development: Create online presence, brand building, multi-media using latest technologies such as Dot.Net, Java, Flash, Photoshop
4. Corporate/Software training on latest technologies, languages and frameworks -
Manager - Operations
e4e Business Solutions
(Outsourcing/Offshoring industry)
2005 — 2007 (2 years)
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Operations/Project Manager
e4e
(Privately Held; 1001-5000 employees; Information Technology and Services industry)
October 2004 — September 2006 (2 years)
Lead and managed a team of 250+ (techs), 15 team/tech leads during my stint at e4e(formerly iSeva Systems) on both Technical & Customer Support for Symantec.
Achievements in Operations: The team achieved 80%+ (4.0 out of 5) on CSAT. Service Level consistently maintained above 85%. Increased efficiency to 20%+ from 60% with consistent quality.
Achievements handling new Projects:
Launched, lead and managed succesfully, a new premium program for Symantec (VSS - revenue model).
Launched, lead and managed successfully the content management program for Symantec (KB) -
Operations Manager
e4e Business Solutions India Pvt Ltd
(Outsourcing/Offshoring industry)
2004 — 2006 (2 years)
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Team Lead
ClientLogic
(Privately Held; 10,001 or more employees; Outsourcing/Offshoring industry)
November 2002 — August 2004 (1 year 10 months)
Lead & managed a team of 30+ members for Sony: Technical Support on Desktops/Laptops and PDA's. Achievements: Consistently achieved 98% Service Level, 95% CSAT
Moved to lead and manage 45+ members (2 Tech Leads inclusive) for British Telecom (ISP) Technical Support. Achievements: 95% Service Level, 80% CSAT. -
Tech Lead/Escalation Lead
Talisma
(Privately Held; 201-500 employees; Computer Software industry)
September 2000 — September 2002 (2 years 1 month)
Incharge of the team managing 20 members to support RealNetworks Products. Moved as an Escalation Lead managing 5 senior members in the team to provide L2 Tech Support. I was a part of the leadership team for COPC certication that happened for Talisma for the first time. I was chosen as the best employee of Talisma (selection criteria based on performance and popularity) for the quarter for the first such event at Talisma.
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Software Tester/Technical Support
Aditi Technologies
(Privately Held; 501-1000 employees; Computer Software industry)
November 1998 — September 2000 (1 year 11 months)
I was involved in software testing of Talisma V.1.0 product (first of its kind ECRM tool at Aditi) at Aditi Technologies for a period of less than a month. Moved to Technical Support (Offshore business) offering Technical Support for RealNetworks(www.real.com) products such as RealPlayer, RealEncoder, RealProducer & RealServer. Promoted as Tech Lead with in the space of 1.5 years.
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Software Trainer
Genesys Computers
(Educational Institution; 11-50 employees; G; Education Management industry)
August 1997 — July 1998 (1 year)
Trained people on various languages and technologies such as MS-Dos, C, C++, MS-Office, Lotus 1-2-3, Word Star, Unix, Linux.
Suresh Kumar’s Education
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Christ College - Bangalore
BSC , Physics, Mathematics, Electronics , 1993 — 1996
Completed GNIIT (3 years Course) at NIIT, Bangalore.
Completed MSCE (VC++)
Completed a COPC workshop course conducted by Managing Director of COPC (Richard North) at Client Logic
Attended a Six Sigma training course conducted by Six Sigma professionals at e4e Tech Support
Additional Information
Suresh Kumar’s Websites:
Suresh Kumar’s Interests:
Software Services, Business Consulting, Organizational Development, Training, Support Services, Computing, Exploring new avenues
Suresh Kumar’s Groups:
I am a part of everything and not restricted to one or more...:). You know what that means
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On Startups - The Community For Entrepreneurs -
Beyond Positive
Suresh Kumar’s Honors:
Completed a Green Belt Project(part of the team)
Selected as the best employee (agent) at Talisma for the quarter. The event was first of its kind at Talisma
Played cricket for 7+ years with the local team. Have won several prizes
Won a carrom competition (doubles) organized by local association
Suresh Kumar’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
