Sue Perry

Current

eCommerce Senior Project Manager at Marks and Spencer

Past

Senior business consultant at Conchango
e-Business Channel Manager at Royal Mail Group
EMEA Shared Services Relationship / Service Manager at PriceWaterhouseCoopers

Business Relationship Manager, Digital Marketing at PriceWaterhouseCoopers
eBusiness consultant at PricewaterhouseCoopers
SAP HR Security Consultant at PricewaterhouseCoopers
Head of Systems at Southwark Council

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Education

Private Training Centre
The Open University
IBM

IBM
The Open University
Chartered Institute of Management Accountants
Association of Chartered Certified Accountants
University of Sydney
Model Farms

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6 more...

Recommended

3 people have recommended Sue

Connections

275 connections

Industry

Retail

Websites

Sue Perry’s Summary

I am an experienced online manager, having worked in various roles within the web space ranging from programme management to delivery management, service management and relationship management, and with organisations from various sectors.

I have assisted a number of organisations with shaping and implementing their online strategies, improving their business processes and web operations, and delivering their programmes and service improvements.

My goal is to keep doing what I love, and that's to work with business stakeholders and technical specialists in challenging commercial environments, delivering real business value through the effective and innovative use of the web.

Specialisms:
* Programme and Senior Project Management
* Relationship management, with people at various levels of seniority and from across both business and IT areas
* Supplier management (onsite and offshore)
* Service management (managing services provided both in-house and by managed service providers such as CSC and Fujitsu)

I have helped a number of organisations to develop and implement online strategies including for B2B, ecommerce and Intranets and have advised them in areas such as SEO, accessibility and other web standards, usability, online security and the use of social media and other web 2.0 tools.

I have also worked with a range of web technologies and platforms (such as ATG, WebSphere, Domino and Amazon Enterprise) and with a number of web related tools (such as Gomez and Omniture) and have delivered projects using both waterfall and Agile methodologies.

I have a pragmatic approach to programme delivery and consider myself to be able to work effectively with people at all levels and from different areas of the business (commercial, technical and support).

Sue Perry’s Specialties:

* implementing various web 2.0 tools such as wikis and blogs within organisations and advising on the governance around them

* front-end web development skills (standards-compliant xhtml, CSS2, basic javascript)

* implementation, customisation and use of various google web tools including analytics, webmaster central, website optimizer and adsense

* Optimising sites for organic search engines, esp. google

Sue Perry’s Experience

eCommerce Senior Project Manager

Marks and Spencer

(Public Company; MKS; Retail industry)

August 2008 — Present (1 year 4 months)

Working with Amazon and various business teams within M&S Direct to deliver front-end changes to marksandspencer.com, focussing on customer experience, accessibility, cross-browser compatibility, SEO and analytics.

Jan - October, 2009 - Managed the Site Refresh project, which was a major upgrade to the marksandspencer.com website and included changing the site to 1024 resolution and adding a range of new functions for site visitors
Senior business consultant

Conchango

(Public Company; 201-500 employees; Information Technology and Services industry)

June 2008 — June 2008 (1 month)

Spent a month working in the Retail, Media and Entertainment sector, assisting clients with setting up Governance Frameworks and with internal process improvements.

Left in order to seek wider roles in online programme management.
e-Business Channel Manager

Royal Mail Group

(Public Company; Package/Freight Delivery industry)

June 2007 — May 2008 (1 year )

Responsibility for the management, development and support of the web channel (royalmail.com, postoffice.co.uk and parcelforce.com), management of the team and programme management of 20-30 concurrent projects.

Examples:
* Strategy – Leading cross-org working groups to address the online elements of business initiatives such as PCI Compliance and 3D Secure
• Programme management – day to day management of the e-business programme and team, including direct line management of project managers and relationship managers
• Governance and Process improvement – introducing Agile methods such as use cases and iterative dev to RMG's waterfall methodology for web projects, addressing gaps around budgets, testing and release management
• Supplier management – managing relationships with suppliers including offshore developers, design agencies and recruitment agencies
EMEA Shared Services Relationship / Service Manager

PriceWaterhouseCoopers

(Management Consulting industry)

June 2006 — May 2007 (1 year )

Managing EMEA-wide web implementations and supporting PwC EMEA territory firms with their use of web technologies

• Project managing the implementation of web applications including IBM Quickplace (a shared workspaces app) and Movable Type (a corporate blogging app) across EMEA.

• Managing the shared Identity Management service (comprising web authentication, single sign on, PKI and Directory Services) and supporting its use by EMEA territories

• Identifying and evaluating emerging web technologies and their business benefits and assessing the level of interest in establishing shared services around them
Business Relationship Manager, Digital Marketing

PriceWaterhouseCoopers

(Partnership; Management Consulting industry)

March 2005 — June 2006 (1 year 4 months)

Managing the relationship between the UK Firm’s IT department and the Firm's Digital Marketing group, and managing a programme to deliver the group’s online business strategy.

• Acting as a trusted advisor to the group on IT's services, projects and more generally, on web technologies

• Developing the group’s IT strategy and aligning it with their digital marketing strategy, identifying several key IT projects to be undertaken

• Programme management of a £2 million portfolio of IT projects associated with achieving the business strategy

• Overseeing projects such as Search (implementing the Google appliance), User Management (developing a bespoke J2EE application to manage users in the Enterprise Directory) and Web Content Management (Documentum)

• Communicating the online vision to senior IT stakeholders
eBusiness consultant

PricewaterhouseCoopers

(Partnership; 10,001 or more employees; Management Consulting industry)

September 1999 — February 2005 (5 years 6 months)

Advising clients on the use of web technologies to gain business advantage - specialising in web strategy, web solution design, web project management, portals, Intranets, extranets

Examples of my work:
• Managing the implementation of SAP portal and content management system (RNLI)
• Managing the implementation of a bespoke extranet for Alumni (City & Guilds)
• Establishing a fee earning service for assessing risks with web sites
• Tailoring PwC’s project management methodology for use with web projects
• Reviewing clients’ use of intranets and developing IT strategies for them (Houses of Parliament, ACCA)
• Advising clients on the use of portals and developing IT strategies for online communities (City and Guilds, RNLI, MCC, States of Jersey)
• Presenting web strategies to senior executives and stakeholders (e.g. to a cross-Parliamentary IT Working Group)
• Developing business cases for web technology investments (States of Jersey, RNLI)
SAP HR Security Consultant

PricewaterhouseCoopers

(Partnership; 10,001 or more employees; PwC; Management Consulting industry)

September 1998 — June 2001 (2 years 10 months)

SAP Security and Controls consultant, specialising in SAP HR Security strategy and design

* Worked on SAP implementations at BBC, BA, GlaxoSmithCline, Homebase, Centrica and Xerox
Head of Systems

Southwark Council

(Government Agency; 1001-5000 employees; Government Administration industry)

June 1990 — August 1998 (8 years 3 months)

Managed the Council's mainframe systems for General Ledger, HR, Payments and Revenue Collection.

Also built the Council's first Intranet, for the Finance Department to share knowledge.

Sue Perry’s Education

Private Training Centre

ITIL Foundation course 2007 — 2007
The Open University

Certificate , Web Application Development , 2004 — 2006

web design, javascript, mysql, cold fusion, ASP, PHP
IBM

Essentials of Rational Requisite Pro 2005 — 2005
IBM

Mastering Requirements Management with Use Cases 2005 — 2005
The Open University

Certificate , Project Management , 1997 — 1998
Chartered Institute of Management Accountants

CIMA , Accountancy , 1994 — 1995
Association of Chartered Certified Accountants

FCCA , Accountancy , 1992 — 1994
University of Sydney

Arts , Mathematics, History, Philosophy , 1981 — 1984
Model Farms

Additional Information

Sue Perry’s Websites:

Sue Perry’s Interests:

social media; web 2.0 - particularly, its social and business benefits; the use of web technologies generally within the business environment; local history; genealogy; Australian cricket and rugby league; reading; travelling