Sue Patten

Current

Lead Instructional Designer at Yale New Haven Health: Center for Emergency Preparedness and Disaster Response
Volunteer at Red Cross
Owner/Freelance Author at Webs And Waves (Sole Proprietorship)

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Past

Author/Editor/Instructional Designer at Linked In connection
Senior Author/Instructional Designer at DeSai Learning
American Scientific Editor at NIIT

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Education

American Management Association
American Management Association
FEMA

Manchester Community College
Manchester Community College
Red Cross: Charter Oak Chapter
Southern Connecticut State University
Writer’s Market School

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5 more...

Recommended

4 people have recommended Sue

Connections

70 connections

Industry

Writing and Editing

Websites

Sue Patten’s Summary

Multi-talented Project Management Professional (PMP) with experience in project management, research, and communications. Analytical problem solver with extensive experience in the management and creation of online, instructor-led, and print instructional design projects. Customer service minded with effective client relations and negotiation skills. Detail oriented leader with solid written and oral communication abilities among all levels. Effective liaison between customer and external resources; both foreign and domestic.

Sue Patten’s Specialties:

Technical Skills:
Software: MS Office, Visio, PhotoShop, Fireworks, Dreamweaver, Captivate
Languages: HTML, JavaScript

Skills and Talents That Apply:
• Project Manager (PMP Certified)
• Business Analyst
• Custom Content Development
• Coaching and Mentoring
• Corporate Communications
• Product Research
• Communication Technologies
• Content/Documentation Manager
• Managing Editor
• Customer Liaison
• Classroom Instructor
• Author/Editor

Learn more at www.websandwaves.com

Sue Patten’s Experience

Lead Instructional Designer

Yale New Haven Health: Center for Emergency Preparedness and Disaster Response

(Non-Profit; Hospital & Health Care industry)

February 2007 — Present (2 years 10 months)

Work closely with Subject Matter Experts to project manage and develop online and instructor-led courses for local and national implementation. Topics include introduction/advanced personal protective equipment, N95 fit tester training, pandemic influenza, advanced radiation, drills and exercises, pediatric/geriatric issues in a disaster, and emergency preparedness for healthcare executives. Content development includes scripting, directing, and signing off on narrations (professional and staff) and videos.
Volunteer

Red Cross

(Non-Profit Organization Management industry)

March 2005 — Present (4 years 9 months)

Member of the Public Education and Government Liaison teams
Owner/Freelance Author
Webs And Waves (Sole Proprietorship)

(Sole Proprietorship; Myself Only; Writing and Editing industry)

February 1990 — Present (19 years 10 months)

Freelance venture offering communication consulting services to a variety of businesses, including marketing authorship and Web site design and development.

Examples Available: www.websandwaves.com
Owner and manager of all aspects of endeavor. More than 20 years experience in writing, which includes marketing copy promoting client’s products and services, based on consumer value. Research/write large variety of topics to enhance client identity in marketplace. Publish poetry and short features for periodicals and literary publications.
Author/Editor/Instructional Designer

Linked In connection

(Writing and Editing industry)

2008 — 2008 (less than a year)
Senior Author/Instructional Designer

DeSai Learning

(Partnership; 11-50 employees; Education Management industry)

March 1998 — February 2007 (9 years )

Lead Instructional Designer, Producer, and Department Head assessing, designing, developing, and project managing learning solutions for Fortune 500 and small business clients.

Project managed the design, development, delivery, and promotion of a new podcast-based free service.

Provided business objective and learner analysis for the development of content solutions for training

Project managed and performed analysis, design, development, and implementation of a comprehensive, two-month, blended learning program for new field engineers

Authored and project managed weekly editorial based newsletters based on defined market strategies

Much more...
American Scientific Editor

NIIT

(Public Company; 1001-5000 employees; NIIT; Writing and Editing industry)

April 2004 — June 2006 (2 years 3 months)

Editing American scientific textbooks

Sue Patten’s Education

American Management Association

Technical Writing

Writing End User Technical Documentation
American Management Association

Editing

Editing Strategies and Updates
FEMA

Certificates , IS 003, 100, 120.A, 139, 200, 700, 800, and 808
Manchester Community College

AS , Marketing
Manchester Community College

AS , Media Communications
Red Cross: Charter Oak Chapter

• Mass Services, Shelter Operations, Family Relations, Emergency Response Vehicle
• Presenting Disaster Information
• Collaborating to Ensure Effective Service Delivery
• Emergency/Operations Center: Incident Command Liaison
• DHS: Tabletop Exercises
• Introduction to Mental Health
Southern Connecticut State University

Instructional Design: Master's Level
Writer’s Market School

Fiction Writing

Development of fiction with award winning author/mentor, Robert Gover