Sudesh Oudi

Current

Sr. Consultant Enterprise Clients at Blackbaud

Past

CEO at ServiceXen
IT Service Managment Consultant at CompuCredit
Senior Service Management at CheckFree

Consulting Program/Project Manager at Georgia Department of Agriculture
Consultant at Blue Cross Blue Shield
Consultant at Northwestern Mutual
Senior Analyst at Peregrine Systems
Consulting Project Manager at UGA College of Agriculture OIT
Analyst at Georgia Pacific
Intern at Scientific Atlanta

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Education

Georgia Institute of Technology - Georgia Tech College of Management
University of Georgia - Terry College of Business
Georgia State University - J. Mack Robinson College of Business

Meadowcreek?

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Recommended

3 people have recommended Sudesh

Connections

262 connections

Industry

Information Technology and Services

Websites

Sudesh Oudi’s Summary

Mr. Oudi is a Global MBA Graduate with significant project management experience, and holds multiple IT Best Practice & Quality Management Certifications. He has 15 years of professional experience, including the last 10 years in IT Service Management consulting, project management, and new business development. His first 5 years of IT experience was in software development and project implementation. He holds a Bachelor of Management degree from the University of Georgia, and a Master of Business Administration with a concentration in Global Strategy from the Georgia Tech. University. He has exceptionally high creativity, problem solving abilities, and communication skills. He is seeking to incorporate advanced Global Strategy knowledge into a Service and Support management role.

Sudesh Oudi’s Specialties:

Sudesh Oudi’s Experience

Sr. Consultant Enterprise Clients

Blackbaud

(Public Company; BLKB; Computer Software industry)

March 2009 — Present (10 months)

· Responsible for the overall success and delivery of complex enterprise sized non-profit implementations

* Develop and establish project schedules, budgets,
* Manage client risks, issues, and development of mitigation strategies to address
· Created project budgets with input from team SME’s
· Conduct kick-off and project status meetings
· Monitor project timeline and milestone progress
· Mentor project team members
· Report on available resources, utilization, budget, and project status to project sponsors and stakeholders
· Utilize and improve upon BBEC solutions methodology
· Analyze customers operational and IT strategic plans and developing services solution addressing key elements of those strategies
· Manage enterprise projects and is expected to build relationships with senior managers within client organization and drive business development
· Establish a strong understanding of customer's organizational environment and available BBEC and third-party solutions that can be applied to customer challenges
· Communicate regularly with consulting management, product development and sales regarding customer feedback
CEO

ServiceXen

(Management Consulting industry)

November 2007 — March 2009 (1 year 5 months)

My core focus is Global IT Service Management and Strategy.

| COBIT | ITIL | Six Sigma | TOGAF | Zachman | CMMI | SDLC |

Currently providing consulting services in the following areas:
~ ITIL and IT Service Management Assessments
~ Information and Knowledge Management
~ Systems Integration
~ Enterprise resource Planning to E-business: The Opportunities
~ Organizational Change: Challenges and the Opportunities
~ Organization and Culture Change in Post-Merger Integration
~ Leadership in Corporate Transformations
~ Coaching in Management Development
~ Supporting Integrating Employees Worldwide
~ Communication Consultancy
~ Customer Relations
IT Service Managment Consultant

CompuCredit

(Public Company; 1001-5000 employees; CCRT; Financial Services industry)

October 2006 — March 2008 (1 year 6 months)

Advising on IT Service Support process reinvestment; Focus on re-engineered Incident, Change, Release and Configuration Processes. Increased process maturity which enabled a cost savings, Created continuous improvement methodology for Assessment, Planning and Execution.
Senior Service Management

CheckFree

(Public Company; 1001-5000 employees; CKFR; Financial Services industry)

September 2003 — September 2005 (2 years 1 month)

Implemented Change, Configuration and Release processes redesigns to eliminate systemic application failure. Enabled effective service level management, increased revenues and identified high margin products.
Consulting Program/Project Manager

Georgia Department of Agriculture

(Government Administration industry)

September 2003 — August 2004 (1 year )

Analyzing dept. structure in preparation for implementing a customized line of business system to increase organizational effectiveness, increase enterprise communication and lower costs.
Consultant

Blue Cross Blue Shield

(Public Company; 10,001 or more employees; BCBS; Insurance industry)

August 2002 — August 2003 (1 year 1 month)

Implemented a information management system to support HIPPA requirements
Consultant

Northwestern Mutual

(Public Company; 10,001 or more employees; NWML; Investment Management industry)

August 2002 — August 2003 (1 year 1 month)

Analyzed support needs implemented a service desk using, ITIL framework.
Senior Analyst

Peregrine Systems

(Public Company; 1001-5000 employees; PRGN; Computer Software industry)

2001 — 2002 (1 year )

Served as liaison function between IT units (Programmers/Software Engineers) and Business units (Cross functional teams and all levels of management) to implement various software solutions within business operations ranging from Web based Change Management tools to back-end systems
Consulting Project Manager

UGA College of Agriculture OIT

(Education Management industry)

January 2000 — August 2001 (1 year 8 months)

Facilitated & Executed rollout of the Distance Digital Diagnosis System (DDDS) deployed to 159 counties in GA. Included service support and delivery components of program implementation. Design and executed support center, implemented automated support structure.
Analyst

Georgia Pacific

(Public Company; 10,001 or more employees; GAPAC; Paper & Forest Products industry)

December 1998 — August 1999 (9 months)

Provided onsite Technical Advice/Support for clients including hardware/software installation and configuration to meet clients’ needs.
SQL installations, database upgrades & backup for software being implemented which included multiple O.S.
Intern

Scientific Atlanta

(Public Company; 1001-5000 employees; Computer Hardware industry)

August 1997 — August 1998 (1 year 1 month)

Met with internal divisions to focus on Intra-net requirements, translated these requirements into site detail documents and then deployed Intra-net sites within the company.

Sudesh Oudi’s Education

Georgia Institute of Technology - Georgia Tech College of Management

MBA , Global Strategy , 2007 — 2008
University of Georgia - Terry College of Business

1998 — 2001
Georgia State University - J. Mack Robinson College of Business

N/A , Mgmt. , 1998 — 1999
Meadowcreek?