Stuart Lamb

Current

Associate Empathy Consultant at Fusion-Experience
Enterprise Consultant at Harding & Yorke

Past

Head of Products, Insurance Services at Experian
Head of Data Commercialisation at Norwich Union
Customer Propostition Manager at Norwich Union Insurance

CRM Development Manager at Norwich Union
Database Marketing Consultant at Norwich Union
Project Manager at Norwich Union Healthcare

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3 more...

Education

The Open University

Recommended

8 people have recommended Stuart

Connections

446 connections

Industry

Management Consulting

Stuart Lamb’s Summary

I am a dynamic and enthusiastic consultant leading development of innovative new services in the Customer Experience arena related to empathy measurement and improvement. I also have excellent general business, data and marketing experience (Aviva, Experian). My key business competencies are:

• Dynamic and enthusiastic General Manager
• Extensive experience in interpreting and translating data and marketing information into commercial currency
• (Current main focus) Proven proposition management, from innovation through development to profitable delivery.
• Clear and direct leadership style, builds strong relationships at all levels
• Track record in business development.
• Fully understands the application of CRM in B2B & B2C environments
• Background in providing database marketing consultancy within insurance sector.
• 10 years experience as a successful project manager

Stuart Lamb’s Specialties:

Relationship management, product management & NPD, CRM, database marketing, campaign management, business case, consultancy, change management, sponsorship

Stuart Lamb’s Experience

Associate Empathy Consultant

Fusion-Experience

(Privately Held; Financial Services industry)

August 2009 — Present (1 year )

Managing the relationship betwen Harding & Yorke and Fusion-Experience.
Developing new 'digital' empathy related services with the Customer Experience Practice.
Enterprise Consultant

Harding & Yorke

(Management Consulting industry)

July 2009 — Present (1 year 1 month)

Managing the Harding & Yorke relationship with the Fusion-Experience business enterprise. Leading on new product development.
Head of Products, Insurance Services

Experian

(Public Company; EXPN; Information Services industry)

January 2008 — May 2009 (1 year 5 months)

• Responsible for strategic direction, enhancement and day-to-day management and financial performance of insurance, investment and professional services division products, focused on maximising product revenues and profitability. Achieved aggressive revenue targets of c£9m in 2008/9 in a declining market. Increased profitability significantly over previous year.
• Led product team of 5, assisting senior leadership in producing product category strategies to help deliver four year plan.
• Pivotal role in setting product pricing in conjunction with finance and sales.
• Managed sponsorship of 2008 transition programme, closing Dudley & Thatcham operations and integrating operation into remaining locations.
• Launch of new web-based Business Information portal for Insurers
Head of Data Commercialisation

Norwich Union

(Insurance industry)

October 2004 — January 2008 (3 years 4 months)

I led the team responsible for commercialisation of Norwich Union's data assets - including its revolutionary digital flood model of Great Britain and also the Telematics data collected from its Pay As You Drive insurance making significant profits and achieving sales targets.
Customer Propostition Manager

Norwich Union Insurance

(Public Company; 10,001 or more employees; AV.L; Insurance industry)

2002 — October 2004 (2 years )

Managing the propositions for customers of brokers acquired by Norwich Union
CRM Development Manager

Norwich Union

(Public Company; 10,001 or more employees; AV; Insurance industry)

1999 — 2001 (2 years )
Database Marketing Consultant

Norwich Union

(Public Company; 10,001 or more employees; AV; Insurance industry)

1997 — 2000 (3 years )
Project Manager

Norwich Union Healthcare

(Insurance industry)

1991 — 1995 (4 years )