Blood Alcohol and Screening Test Technician at DB Screening
Greater Salt Lake City Area
- Current
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- Blood Alcohol (BAT) and Screening Test Technician (STT) at DB Drug Screening
- Independent Representative at GBG
- Referring Travel Agent/Travel Site Owner at FullCircleTravelService.Com
- Past
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- Residential Customer Care Operations Manager at Cavalier Telephone and TV
- President and Part Owner at Smiley's Real Estate
- Trainer - Change Management - New Hire at Cavalier Telephone and TV
- Operations Manager Residential Repair at Talk America/Talk.com/Tel-Save
- General Manager at Talk America; Talk America/Tel-Save
- Team Supervisor at Talk America; Talk America/Tel-Save
- Customer Service Representative - Collections at Talk America; Talk America/Tel-Save; Talk.Com
- Assistant to the Director of Libraries at Distribution Video & Audio
- Pinellas County Office Manager at CarpetMax Flooring Center
- Administrative Assistant at Pride
- Front End Supervisor at Pathmark Stores, Inc.
- Administrative Assistant at C & S Construction, Inc
- Personnel Data Entry at Yale University
- Education
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- Pinellas Technical Education Center
- ExecuTrain
- Florida Agricultural and Mechanical University
- Southern Connecticut State University
- Recommended
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9 people have recommended Kimberly - Connections
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64
connections
- Industry
- Health, Wellness and Fitness
- Websites
Kimberly Stokes-Holder’s Summary
Experienced senior manager capable of developing and implementing procedures and practices that improve overall production, quality and attendance. Effective in leading, supervising, directing, and evaluating Supervisors in a manner which consistently results in attainment of departmental and overall organizational goals and objectives. Effective in establishing and maintaining sufficient, necessary control and direction over services provided to ensure that standards are consistently and uniformly maintained.
Kimberly Stokes-Holder’s Specialties:
Coaching, mentoring, full and active executive and corporate support, ability to recommend, establish and implement structure which will support change when applicable, management style encourages growth, development and loyalty of staff, can provide innovative improvement of policies, processes and procedures.
Kimberly Stokes-Holder’s Experience
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Blood Alcohol (BAT) and Screening Test Technician (STT)
DB Drug Screening
(Government Administration industry)
2009 — Present (less than a year)
EBT, Federal (FAA, FMCSA, FRA, FTA, RSPA and maritime), and Forensic Urine Specimen Collection, Forensic Hair Testing, Rapid Drug Screening (RDS)
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Independent Representative
GBG
(Health, Wellness and Fitness industry)
February 2008 — Present (1 year 10 months)
GBG is a 12 year old Health Sciences company located 58 miles east of San Francisco in the beautiful agricultural valley of Vacaville, California. Originally GBG started as a telecom reseller in 1995.
www.KimHolder.com or www.KimHolder.info for more information. -
Referring Travel Agent/Travel Site Owner
FullCircleTravelService.Com
(Leisure, Travel & Tourism industry)
October 2007 — Present (2 years 2 months)
Fundraisers, Charities, Group Cruises, Tours, Golfing Packages, Schedule Tee Times, Flight, Caribbean Vacation Packages, Corporate Travel, Car Rental, Limosine Rental, Airport Shuttle, Luxury Cruises, Car Sales, Flowers, Travel Credentials, Wedding Registry, Honeymoons
Sales and Marketing -
Residential Customer Care Operations Manager
Cavalier Telephone and TV
(Privately Held; 201-500 employees; Telecommunications industry)
May 2007 — February 2008 (10 months)
ACCOUNTABILITIES:
* Responsible and accountable for daily management of Call Center supervisors and their teams to include performance management and metric management
* Coaching
* Mentoring
* Development of performance goals for direct reports
* Conducting weekly staff meetings
* Analyzing and recommending process improvements & assure integration with other functional areas
* responsibility for proactive notice when levels are in danger of being exceeded
* Responsible and accountable for developing and deploying a daily strategy in conjunction with the Call Center for strategically aligning resources to meet business demands
* Schedule adherence responsiveness
* Responsible for recommending schedule changes to the Call Center as business patterns change
* Responsible for participation in queue monitoring -
President and Part Owner
Smiley's Real Estate
(Privately Held; 1-10 employees; Real Estate industry)
2002 — 2008 (6 years )
Family owned business
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Trainer - Change Management - New Hire
Cavalier Telephone and TV
(Privately Held; 201-500 employees; Telecommunications industry)
December 2006 — May 2007 (6 months)
Developed a written communication plan to ensure that changes and new procedures were taught and implemented.
Communicated consistently, frenquently, and through multiple channels including speaking, writing, training, focus groups, bulletin boards, and intranet
Clearly communicated the vision, the mission and the objectives of the new company.
Helped seasoned employees as well as new hires understand how changes will affect them personally, and professionally.
Identify all necessary training needed and provided it -
Operations Manager Residential Repair
Talk America/Talk.com/Tel-Save
(Public Company; 201-500 employees; Telecommunications industry)
2002 — December 2006 (4 years )
Supported existing and new customers by serving as primary technical support for all customer repair issues.
Responsible for the technical service assurance support to internal and external customers and external LEC including electronic trouble ticket entry Responsible for service assurance for all first troubleshooting for switching, data services and transport including call routing, switch translations, data routing, internal network and last mile transport to customer demark.
Responsible for taking Repair Department that used mainly paper to resolve customer issues to electronic ticket bonding by communicating external customer expectations as well as internal employee needs as it relates to meeting regulated Service Levels.
Responsible for the Management, production and quality of all trouble tickets.
Ability to work independently, but as part of team concept. Commitment to quality and personal ethics -
General Manager
Talk America; Talk America/Tel-Save
(Public Company; 201-500 employees; Telecommunications industry)
2000 — 2002 (2 years )
Developed and implemented procedures and practices while leading the Manager in Training Program. Lead, supervised, directed, and evaluated Customer Service Supervisors in a manner which consistently resulted in attainment of departmental and overall organizational goals and objectives. Established and maintained sufficient, necessary control and direction over services provided to ensure that standards were consistently and uniformly maintained.
Lead and directed the department(s) toward operations, procedures, and policies which assure consistent, long term accomplishment of overall departmental objectives.
Specialties:
Practices a management style which encourages growth and development of staff and innovative improvement of processes and procedures.
Ability to build strong internal and external business relationships.
Strong customer focus....Belief in ongoing leadership skills. -
Team Supervisor
Talk America; Talk America/Tel-Save
(Public Company; 201-500 employees; talk; Telecommunications industry)
June 1998 — June 2000 (2 years 1 month)
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Customer Service Representative - Collections
Talk America; Talk America/Tel-Save; Talk.Com
(Public Company; 51-200 employees; talk; Telecommunications industry)
September 1997 — June 1998 (10 months)
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Assistant to the Director of Libraries
Distribution Video & Audio
(Privately Held; 51-200 employees; Entertainment industry)
1995 — 1997 (2 years )
Processed daily sales orders for over 300 libraries throughout the United States and Abroad.
Planned, Prepared and distributed monthnly sales newletters and brochures
Maintained weekly spreadsheets, graphs and special reports as it relates to sales
Acted as Director of Libraries as needed. -
Pinellas County Office Manager
CarpetMax Flooring Center
(Public Company; 1001-5000 employees; Retail industry)
1994 — 1996 (2 years )
Responsible for 3 stores within Pinellas County
Maintained Accounts receivable, sales orders and inventory control
Maintained and prepared daily cash and sales audits
Developed and maintained inventory control of companies $100,000 area rug inventory
Monitored work-flow activity of receptionist and sales associates
Other accounting projects as directed by Comptroller -
Administrative Assistant
Pride
(Privately Held; 1001-5000 employees; Information Technology and Services industry)
1989 — 1994 (5 years )
Administered PRIDE's on-the-job training and certification program in support of 57 industries thoughout Florida. Prepared a variety of correspondence to include brochures, newsletters, presentations and special reports and spreadsheets. Acted as Tracking Systems Coordinator. To include utilizing FoxPro to conduct database research and compilation of data for monthly, quarterly, and annual reports. Performed accounts payable for the division.
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Front End Supervisor
Pathmark Stores, Inc.
(Public Company; 10,001 or more employees; PTMK; Supermarkets industry)
1988 — 1989 (1 year )
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Administrative Assistant
C & S Construction, Inc
(Privately Held; 11-50 employees; Construction industry)
1986 — 1988 (2 years )
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Personnel Data Entry
Yale University
(Educational Institution; 10,001 or more employees; Higher Education industry)
1984 — 1986 (2 years )
Human Resources, Personnel Records, and Undergraduate Admissions
Kimberly Stokes-Holder’s Education
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Pinellas Technical Education Center
Computer Oper, Data Entry, DBASE, Microcomputer Coursework 1992 — 1994
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ExecuTrain
Foxpro Intro/Intermediate 1994
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Florida Agricultural and Mechanical University
Financial Coursework 1991
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Southern Connecticut State University
1984 — 1986
