Stewart Hayes

Current

Manager (Contract) at HSBC
Founder & Director at Authenegade Ltd

Past

Executive Advisor/ Manager at KPMG LLP (EU)
Programme Manager at HSBC Plc. (Global), Global Markets
Senior Project Manager at HSBC Plc (UK)

Strategy Anaylst (Summer Intern) at Barclays Bank (Retail)
Director and Co-Founder at Setal Consulting
Project Manager (Contract) at Canada Health Infoway
Account Manager & Business Development at CNC Global (now Sapphire Technologies Canada Limited)

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Education

University of Toronto - Rotman School of Management
The University of Western Ontario
Royal St. George's College

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Recommended

7 people have recommended Stewart

Connections

410 connections

Industry

Executive Office

Websites

Stewart Hayes’s Summary

Management designer, with significant experience in facilitation and “opertionlisation” of strategy. Areas of focus include: multi- national, infrastructure change programmes, process & efficiency improvement and customer experience design. MBA from Rotman School of Management, University of Toronto, with focus on international business & integrative management. Balanced financial & non- financial analytics. Succeeds in entrepreneurial environments, where initiative, team success and getting it done all promoted and encouraged. Strong communication and [stakeholder] engagement aptitudes.

Stewart Hayes’s Specialties:

• Customer experience improvement
• Dissemination of complex issues to salient issues and decision points
• Design thinking
• Operational and infrastructure (process & technology) improvement
• Programme design & management, change side
• Stakeholder facilitation
• Training & communications
• Personal & team branding

Stewart Hayes’s Experience

Manager (Contract)

HSBC

(Public Company; HBC; Banking industry)

March 2009 — Present (10 months)

As part of the oneHSBC global programme to standardise and improve operations (in its various forms), I am responsible for ensuring the delivery and continual improvement of a single set of (universally agreed) numerics across HSBC EU.

Specifically, responsibilities include:

• implement a new operating model for MI and Planning across Europe
• leveraging Centres of Excellence & offshoring
• delivering process Improvement "quick wins", and common definitions
• aligning regional, local and line of business activities (with group)
• significantly reducing volume of manually produced MI
• systems enhancements
Founder & Director

Authenegade Ltd

(Executive Office industry)

February 2009 — Present (11 months)

The synergy of design, engagement & delivery, via a commitment to authentic customer experience and corporate renegading.
Executive Advisor/ Manager

KPMG LLP (EU)

(Partnership; Accounting industry)

January 2008 — December 2008 (1 year )

- Strategic consulting, advise executive management on strategic direction
- Sales strategy development
- Proposal preparation and delivery
- Business case design and scripting
- Target operating model design
- Client relationship management and development
- Programme & project delivery
- Large scale transformation planning and delivery
- Innovation & new business identification and development
- Stakeholder engagement & communications
- [Internal] practice development (e.g. mobile banking, knowledge management, shared service model delivery)
Programme Manager

HSBC Plc. (Global), Global Markets

(Public Company; HBC; Banking industry)

January 2007 — December 2007 (1 year )

- Align operating model to global strategy
- Design, implement & manage straight through processing efficiency programme (focusing on New York, London & Hong Kong)
- Build & communicate best practices for project management
- Engage and develop [internal] customers & project stakeholders
- Manage and support project management teams
- Business plan design and approval, including financial projections for a new & revised business services
- Off- shore, shared service model analysis and delivery
Senior Project Manager

HSBC Plc (UK)

(Public Company; HBC; Banking industry)

June 2005 — January 2007 (1 year 8 months)

- Research, design and implement UK balanced score card framework for executive team (inc. customer, employee, operational and finance metrics)
- Assist in customer segmentation strategy analysis & recommendations
- Build employee engagement strategy
- Facilitate senior management strategy planning
Strategy Anaylst (Summer Intern)

Barclays Bank (Retail)

(Public Company; 10,001 or more employees; BARC; Banking industry)

May 2004 — August 2004 (4 months)

- Lead project to reduce number of core general insurance products
- Re-design product & sales training
- Analysis of direct-to-market (insurance) competitors
Director and Co-Founder

Setal Consulting

(Information Technology and Services industry)

April 2002 — April 2004 (2 years 1 month)

- Development & implementation of sales strategy
- Management of sales team and sales partners
- Assist in creation of business plan
- Board mangement
- Capital allocation
- Identify and establish strategic alliances
- Development pipeline and set targets
- Assist business clients with their open source strategies
Project Manager (Contract)

Canada Health Infoway

(Non-Profit; 51-200 employees; Hospital & Health Care industry)

March 2003 — August 2003 (6 months)

- Lead design of blueprint for Canada wide electronic health record
- Manager stakeholders (eg. vendors, doctors, government bodies)
- Direct “request for proposals” from vendors of record
- Logistical supervisor for cross Canada workshops and seminars
Account Manager & Business Development

CNC Global (now Sapphire Technologies Canada Limited)

(Privately Held; 201-500 employees; Information Technology and Services industry)

November 1999 — April 2002 (2 years 6 months)

- Sales and sales lead generation
- Mentorship of new hires in sales team (6 members)
- Account management and sales delivery
- Promoted to Account Manager in 2001
- Responsible for over $1M in sales profit in first year (100% above target)
- Re-engineered sales processes and training procedures for improved department sales of 75%
- Coached/ instructed cross N. America sales workshops and new technology training
- Received award for Business Development Performer of 2000 and Rookie of the Year (2000)
- Received award for “Outstanding Efforts” in the development of and training for new CRM database

Stewart Hayes’s Education

University of Toronto - Rotman School of Management

MBA , International Business & Integrative Management , 2003 — 2005

Activities and Societies:

- Founder of Student Ambassador Program (www.rotman.utoronto.ca/gbcambassador)
- IMC President (www.rotman.utoronto.ca/degree/torontomba/IMC.htm)
- GBC Student Council
- Masters Program Committee with University Administration 2004
- International Advisory Board
- Member of Global Business Association, Health Club, New Venture Association
- Rugby (co- captain), basketball, football
The University of Western Ontario

Bachelors , Business Psychology (I/O Psychology) , 1994 — 1998

Activities and Societies:

- intramural ultimate, rugby and basketball
- student concil
- "soph" in second year
- local band (Zuul's Evil Disco)
- volunteer with street youth
- ski team
Royal St. George's College

Additional Information

Stewart Hayes’s Websites:

Stewart Hayes’s Interests:

- Volunteer with Camp Oochigeas for children with cancer (www.ooch.org) - (Past) Executive Member of Daytripper's Children’s Charity (www.daytrippers.org) managing marketing - (Past) Volunteer with Operation Go Home (ww.operationgohome.ca) doing outreach for homeless youth - Travelled extensively throughout Europe, North Africa, the Middle East, Asia & Australasia - Studied in Switzerland (Néuchatel) in 1994 (www.njc.org) -Certified scuba diver, avid rugby fan and adventure traveller, outdoor enthusiast Languages: English, conversational Spanish & French

Stewart Hayes’s Groups:

- Canada UK Chamber of Commerce
- Securities & Investment Institute

Rotman MBAs (University of Toronto)
Executive Suite
Rotman Alumni Network
On Startups - The Community For Entrepreneurs
Telecom Professionals
Zopa
Continuous Improvement, Six Sigma, & Lean Group
web 3.0
Linked 2 Leadership
Rotman School of Management Group - Students/Alum's
BlackBerry Cool
KPMG Global Alumni Network
Innovative Experience Economy & Authenticity Innovation Experts
Mobile start-ups - 7,000+ members and growing!
Web 3.0 Applications
Supply Chain Today: Latest News & Trends, Delete Spam, Technology Innovation, Search Executive Jobs
Authenticity marketing conference Stichting Marketing
London Business and Social Events
CNC Global Alumni
Open Innovation and Crowdsourcing
Mobile Games and Applications