Steve Towers

Current

Coach, Consultant, Mentor at Towers Associates
VP (original founder in 1992) at BP Group

Past

Founder and CEO at BPGroup.org (aka BPRSG, ioBPM, BPMG)
SVP - EMEA at Bennu Group
Coach/Associate at BPM Ventures Limited

Head of Technology Business Services at Nationwide
Internal Consultancy Manager at Citibank / Citigroup

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Recommended

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Connections

500+ connections

Industry

Management Consulting

Steve Towers’s Summary

A seasoned practitioner with over 30 years of hands-on experience, Steve is one of industry's noted experts in BPM, Customer Expectation Management and Performance transformation. Towers heads the Research & Professional Services network within the BP Group. He founded www.bpgroup.org in 1992 and as CEO developed the world’s first and premier network for Process & Performance professionals.

Author of several books and as a noted leader he has helped pioneer through research and ‘hands-on’ exposure to the world’s leading companies the evolution into Customer Expectation Management (CEM). ‘Customer Expectation Management – Success without Exception’ (2006) has established a new high water mark for organizations seeking to harness the benefits from process and performance improvement.

Steve Towers leads from the front and works with leading global companies as a mentor, coach and sometimes consultant specializing in the implementation of performance improvement, process change and transformation. An inspirational speaker, contributor to leading journals and author of several books including
"A Senior Executives guide to BPR" (1994),
"In Search of BPM Excellence" (2004),
"Thrive! How to Succeed in the Age of the Customer" (2005) and
"Customer Expectation Management - Success without Exception" (2006)
he is noted for his direct and pragmatic approach.

Steve previously worked for Citibank where he led restructuring and business process transformation programs both in the US and Europe.

He advises several boards and sits on the steering panel of the influential California based BPM Forum, a group of distinguished CXO's heading up Global 500 companies.

He received the "Lifetime Achievement Award for contribution to Business" at Gartners Annual Summit in 2007.

Steve lives with his wife Penny and family in the UK and US.

You can read of Steve's recent work at http://www.stevetowers.com

Steve Towers’s Experience

Coach, Consultant, Mentor

Towers Associates

(Professional Training & Coaching industry)

1992 — Present (17 years )

I first became interested in personal and organization transformation in the early 90’s and my life has changed dramatically for the better. Over the last decade I have seen the most miraculous change take place in all kinds of people and companies with all kinds of challenges. I’ve had the opportunity to work with people and companies who are widely considered to be the leaders in their domains and are the most creative achievers in the 21st century.
My life is about people and change and it gives me enormous pleasure to bring to you the most exciting opportunities for personal and corporate enhancement.
This is why I do what I do. I look forward to working with you.
VP (original founder in 1992)

BP Group

(Professional Training & Coaching industry)

September 1992 — Present (17 years 3 months)

The original Business Process focused interest group. Now with 30,000 global members and network online. Partners and Professional Certification worldwide with ongoing education and awareness program.
Founder and CEO

BPGroup.org (aka BPRSG, ioBPM, BPMG)

(Non-Profit Organization Management industry)

June 1992 — October 2008 (16 years 5 months)

Co-founder of global business club. Founder of Towers Associates with a major presence in the US, Europe and the UK.
SVP - EMEA

Bennu Group

(Management Consulting industry)

June 2007 — September 2008 (1 year 4 months)

Bennu Group helps individuals and organizations transform their actions leading to massive improvements in personal and business performance. I engage through coaching and mentoring and work with the worlds leading organizations at the Executive, Operational and Strategic levels. My role is to extend our reach into Europe, Mddle East and Africa with networking services.

Bennu Group also incubates a number of initiatives including the recently formed BPCommunity.org which we are helping by funding, organizing and providing guidance and support.
Coach/Associate

BPM Ventures Limited

(Education Management industry)

June 2005 — May 2007 (2 years )

Delivered Training courses and mentoring services
Head of Technology Business Services

Nationwide

(Public Company; Information Technology and Services industry)

1989 — 1993 (4 years )
Internal Consultancy Manager

Citibank / Citigroup

(Public Company; Information Technology and Services industry)

1981 — 1989 (8 years )

Joined Citibank to head up the Internal Consultancy team and ultimately led the initial BPR program across Europe. Recommended experience for anyone who really wants to work with a 'go for it' organization. My most rewarding 'in house role' through my career.

Additional Information

Steve Towers’s Interests:

Business and Personal Transformation - thinking and delivery. Sharing time with good friends and Skiing, Golf & Chess. I travel mainly between Colorado, Rochester, NY and the UK and in 2008 covered 325,000 air-miles (so I know many airports way too much!)