
Experienced facilitator, business analyst and project manager. 7 years business process outsourcing & offshoring
Reading, United Kingdom

Experienced facilitator, business analyst and project manager. 7 years business process outsourcing & offshoring
Reading, United Kingdom
Business process mapping, group facilitation, effective meetings, strategy definition, project definition and planning, issue resolution, outsourcing and offshoring (India), "after action" reviews
(Privately Held; Information Services industry)
May 2007 — Present (1 year 1 month)
Working with executives in business and public organisations who have teams needing help to resolve issues, make decisions or plan projects and services. Delivering focused business process analysis and professional facilitation services - I lead, coordinate and coach teams and groups to achieve more than if left unaided.
(Public Company; Information Services industry)
March 2001 — May 2007 (6 years 3 months)
BPO and F&A outsourcing and offshoring (India), solutioning, transition planning, transition project management, establishing offshore delivery centres, service definition, project management, definition of project methods, balanced scorecard development
(Public Company; 1001-5000 employees; Information Technology and Services industry)
March 1993 — February 2001 (8 years)
Business process mapping and improvement, group facilitation, change management, business analysis, e-business
(Public Company; 10,001 or more employees; Information Technology and Services industry)
September 1986 — February 1993 (6 years 6 months)
business analysis, group facilitation, business process improvement, systems analysis
(Retail industry)
September 1978 — August 1986 (8 years)
business process analysis and mapping, facilitation, project definition, project planning, mind mapping, coaching, outsourcing, offshoring
International Association of Facilitators (IAF), Business Continuity Institute