Steve Rosa

Very motivated IT Management consultant: Service Management, Project Management.
Graduated in Computer Science @ Institut Paul Lambin (cum laude).
Graduated in Business Management @ ICHEC Brussels Management School - Cergeco (magna cum laude).
Graduating in Management @ ICHEC Brussels Management School - ICHEC-Entreprises

Certified in IT Service Management ITIL v2 Foundation (October 2006).
Certified in IT Service Management ITIL v3 Foundation (July 2008).
Certified in Prince2 Project Management Foundation (April 2007).
Certification planned in IT Enterprise Architecture - TOGAF 9

Trilingual (EN, NL, FR)

I started my career on the IT infrastructure side, mainly in the Microsoft technologies. As the years went by, I gained more and more interest for the non-technical side of IT.
My current focus is now on Service Management and Project Management in order to achieve better Business-IT alignment.

Steve Rosa’s Specialties:

Service Management (ITIL v2 and v3)
Project Management (Prince2)
ICT Infrastructure Management (up to extra-large distributed environment)
IT Enterprise Architecture
Asset Management
Tendering
Supplier Management
Communication
Training and Coaching on good practices

Steve Rosa’s Experience

ICT Business Consultant

Getronics

(Public Company; KPN; Information Technology and Services industry)

September 2008 — Present (1 year 3 months)

Member of the ICT Advisory Team within the Getronics Consulting and Business Development division.

Our team stands as trusted advisor in the following areas:
- IT Strategy & Governance
- ITIL & Service Management
- Project, Transition and Interim IT management

Actively involved in the preparation and the presentation of commercial proposals: consulting, outsourcing (workspace management), service management tooling.

Technical contact for the partnership with BDNA (the most accurate and comprehensive IT inventory solution).

Current assignments:
- Fedict: Service Manager for eLoket (J2EE platform - foundation of different eGov initiatives: http://www.policeonweb.be , http://www.reductionenergie.be , etc) (part-time)

Past assignments:
- Jan 09 till July 09: Fedict (Service Management Improvement for eLoket)
- Sep 08 till May 09: Philips Consumer Luminaires (professionalisation of the IT department - transformation to a Service Delivery organization)
Senior IT Consultant

Devoteam

(Privately Held; DVT; Information Technology and Services industry)

October 2006 — September 2008 (2 years )

Consultant in IT Project and Service Management.
Leader of the Virtualization practice.
Trainer on ITILv3 Foundation.

Two missions performed for Fortis in the Service Management area (details not disclosed).
Active Directory Specialist

Nestlé Business Services

(Privately Held; 201-500 employees; Information Technology and Services industry)

January 2006 — August 2006 (8 months)

Located in Vevey, Switzerland.

Recognized as Subject Matter Expert as Active Directory Specialist in the Global Infrastructure Management Team.

Worldwide responsibilities in terms of Active Directory backbone: single-forest single-domain AD, 120K+ users, 6K+ servers, 1K+ domain controllers, 1K+ sites, 8 datacenters across the globe.

Successfully transitioned the combined activities of Europe and HQ to offshore supplier located in India.

Applied all ITIL processes: Incident/change/release/problem/capacity/availability management.

More specifically, Problem Manager for Active Directory.

Infrastructure design for new business needs (acquisition, divestiture, …).

Crisis management.
Senior System Engineer

Nestlé European IT Operation Center (ITOC)

(Privately Held; 51-200 employees; Information Technology and Services industry)

June 2003 — December 2005 (2 years 7 months)

Senior System Engineer for 2K+ Windows servers, 50K+ users, 300+ sites in a world-spanning single-forest single-domain Active Directory.

Lots of activities: 3rd-level support, QA, projects, ...

End-to-end responsible for the European Citrix environment (50 servers, 1K users).

End-to-end responsible for Windows fault-tolerant solutions.

Part of the DR/BC planning team.
System Engineer

EvoSoft

(Privately Held; 51-200 employees; Information Technology and Services industry)

March 2002 — April 2003 (1 year 2 months)

Assigned at Fortis Corporate Centre (via Compaq).

System Engineer for 100 Wintel servers located in Brussels and Utrecht.

End to end responsibilities of the Citrix environment (10 servers).

Scripting (VBS, WSH, ADSI).
Team Leader and System Engineer

Atraxis Belgium (Sabena IT)

(Public Company; 10,001 or more employees; Airlines/Aviation industry)

April 2001 — February 2002 (11 months)

End to end responsibilities in the area of server engineering: design, installation, configuration and support of 110 Compaq ProLiant servers running Windows NT or Windows 2000.

Lead of the Server Engineering team (4 people).

Change management for the NT environment.

Permanent member of the Change Advisory Board.

Active participation in commercial bids.
Project and Support Engineer

Hewlett-Packard

(Public Company; 10,001 or more employees; Information Technology and Services industry)

August 2000 — April 2001 (9 months)

Outsourcing delivery department for large European accounts.

24 x 7 support on multivendor OS (HP-UX, Windows NT, Solaris, SCO-UNIX).

Technical Account Owner for one customer.

Steve Rosa’s Education

Haute Ecole 'Groupe ICHEC - ISC Saint-Louis - ISFSC', Bruxelles

Management 2009 — 2010 (expected)

ICHEC Brussels Management School - ICHEC-Entreprises
Haute Ecole 'Groupe ICHEC - ISC Saint-Louis - ISFSC', Bruxelles

Post-graduate , Business Management , 2006 — 2008

2 years succeeded magna cum laude.

Activities and Societies:

ICHEC Brussels Management School - Cergeco (http://www.ichec.be)
Haute Ecole 'Léonard de Vinci', Bruxelles

Bachelor , Computer Science , 1997 — 2000

Institut Paul Lamin - Bachelor in Computer Science
3 years succeeded cum laude.

Activities and Societies:

Conseil Etudiant - Institut Paul Lambin
Université catholique de Louvain

Civil Engineering 1996 — 1997
Athénée Robert Catteau

1991 — 1996