Western Regional Systems Engineer
San Francisco Bay Area
Western Regional Systems Engineer
San Francisco Bay Area
Steve R Macdonald stevermacdonald@sbcglobal.net
I have over 20 years experience providing customer satisfaction in Sales, pre-and post-sales support, engineering support, and training to enterprises, hospitality, and government agencies, managing departments with over 30 direct reports. I am a customer-oriented team player with strong people management experience and the ability to build and lead successful teams, both within my department and as part of inter-departmental projects and initiatives. I am a results-oriented and effective time manager with the ability to deliver projects on time and within budget.
Broad experience in all aspects of biometrics and identity management, from concept through implementation, sales and support. Specialized background and experience with the two leading 3D Face Recognition technology companies in both stereo and structured light technologies. Testing, integration, and direct customer sales for fusion and multi-modal biometrics in 2D, 3D, and fingerprint technologies.
(Security and Investigations industry)
November 2008 — Present (1 year 2 months)
TimeSight™ solutions make hi-resolution video surveillance capture and retention an effective and affordable security asset. organizations can now capture view and store all required surveillance video at the required resolution and retention and reduce storage requirements.
(Public Company; 51-200 employees; BYT; Computer & Network Security industry)
2006 — 2008 (2 years )
Leading provider of identity and access management products to international government agencies and organizations in the financial services, healthcare, and manufacturing sectors.
Responsibilities included business development, pre- and post-sales customer support, engineering test and quality assurance, and level 2-3 customer support. Managed tradeshow pre-show equipment planning, presentation customization, booth wiring layout, set-up and live demonstrations.
(Public Company; 51-200 employees; BYT; Computer & Network Security industry)
1999 — 2006 (7 years )
Provider of biometric identity management system technology, products, and solutions for travel and immigration, access control, and law enforcement applications.
Senior Sales Engineer, Director of Scanning Services
Responsibilities included business development, sales, and customer support.
Original FaceVision and 3Scan team member from prototype through COTS. Senior Sales Engineer for Physical Access Control on 3D, 2D and fingerprint biometric systems
(Privately Held; 1-10 employees; Staffing and Recruiting industry)
1996 — 1999 (3 years )
Custom 3D models for film and gaming industries and multi-media.
Managed 3D modeling team, animators, and contractors.
Responsible for project management and scheduling, business development, promotion, contract negotiations and sales.
(Hospitality industry)
January 1980 — January 1995 (15 years 1 month)
15 years experience in management and customer service for 4-Star Hotels and Resorts in California, Arizona, Hawaii, and New Zealand, including Loews Resorts, Sheraton, Doubletree and Ventana Inn.