
Sr. Technical Program Manager at Amazon.com
Greater Seattle Area

Sr. Technical Program Manager at Amazon.com
Greater Seattle Area
Over 21 years experience in information technology. Areas of emphasis include:
* information security
* local- and wide-area networks
* telecommunications
* digital multimedia
* enterprise architecture
* research and evaluation
* computing standards
* technical presentations and articles
Interests include:
* intersection of technology and social policy
* effective use of information security as a business enabler
* on-going evolution of information technology as a tool to enhance business efficiency and promote social and cultural development
* intersection of technology, policy, and culture
* Comprehensive familiarity with Internet standards, protocols, design, and operation
* Skilled in security analysis, assessment, and incident response
* Effective communicator across broad and mixed technical and business audiences
(Public Company; AMZN; Internet industry)
July 2009 — Present (5 months)
The momentum behind cloud computing continues to grow. Unlike the application service provider (ASP) days of yore, cloud computing is here to stay: the business models are mature, the technology can support the requirements, and there are clear customer benefits.
My role in Amazon Web Services is to help customers of all sizes, from small startups to large enterprises, understand the benefits of infrastructure as a service style cloud computing and how to integrate the various elements into their existing infrastructures; also to track requirements, concerns, and opportunities so that Amazon’s offerings match the needs of its customers.
We know that many organizations are keen to explore cloud computing, but have reservations particularly about availability, reliability, security, compliance, and manageability. In my role I will concentrate on these issues, plus others. I’m very excited about this new position because it’s a wonderful opportunity to learn some new technologies, develop and communicate new processes, and still allow me to continue direct interaction with customers around the world.
(Public Company; MSFT; Computer Software industry)
January 2003 — May 2009 (6 years 5 months)
Executive customer engagement with chief security officers and security architects. Discuss long-term technical and buiness requirements to prioritize investment areas for future product versions. Develop and maintain trending data on top security issues over time to influence product design. Consistently rated in top 10%; highest speaker effectiveness rating for 2008
Worldwide security speaking engagements annually reaching 25,000-30,000 people. Areas of focus include policy, process, technology improvements, human security. Goals: increase customer security knowledge, improve satisfaction, influence opinion. Consistently rated in top 10%, often top score. Events: TechEd, Windows Connections, TechMentor, SANS Institute, BlackHat Windows, Institute for Advanced Network Security.
(Public Company; MSFT; Computer Software industry)
January 2002 — December 2002 (1 year )
Security consulting practice that worked with governments, large enterprises, and small-business startups.
* Security policy reviews and vulnerability assessments
* Multi-site VPN designs
* Wireless network security architectures (first customer deployment of 802.1x)
* ISA Server firewall designs and access infrastructure deployments
* PKI design and deployment planning
* SharePoint publishing architectures (first customer deployment of ISA Server for SharePoint publishing)
* Intrusion detection deployment planning
(Public Company; MSFT; Computer Software industry)
November 1998 — January 2002 (3 years 3 months)
Practice within Microsoft Consulting Services dedicated to telecommunications customers. Most projects involved first-time customer deployment of Microsoft products by online infrastructure and application service providers.
* Multi-tenant service architectures and configuration
* Hosted Exchange service security architecture (first customer deployment of ISA Server for Exchange publishing, including driving post-release ISA Server functionality additions)
* Hosted web service design and deployment
* Vulnerability assessments and remediation
* Active Directory domain and forest designs, group policy configuration
* ISA Server architecture designs and deployments
* IPsec policy development and deployment (including server and domain isolation)
* Routing optimizations for streaming media
* DNS and Active Directory configurations for multi-domain/forest shared facilities
* Security audits and policy reviews
(Public Company; Utilities industry)
January 1995 — May 1998 (3 years 5 months)
* Internet and intranet strategic planning
* External connectivity design and architecture
* Internet acceptable use policy
* DHCP design and deployment
* Training for first- and second-line support personnel
* Network bandwidth assessments; QoS planning for voice and video
* Help desk call system application development
* TCP/IP migration planning
(Public Company; ASH; Chemicals industry)
June 1987 — December 1994 (7 years 7 months)
* Networks and telecommunications
* Lotus Notes administration and development
* Training
* Product evaluation and standards
* Computer and network management and support
BS , computer and information science , 1985 — 1989
Concentrations: software engineering, database design, programming language theory, technical writing and communications.
information security, technology and culture, current events
* One Microsoft Executive Briefing Award, 2008 (for outstanding customer dedication)
* Performance Excellence Executive Briefing Award, 2008 (highest-rated speaker effectiveness)
* Microsoft Ship-It Award, 2007
* Distinguished Speaker Award, ISACA Singapore Chapter, 2005
* ISA Server MVP Award, 2004
* Top speaker awards at several Microsoft TechEd conferences worldwide