Network Support Specialist
Ottawa, Canada Area
Network Support Specialist
Ottawa, Canada Area
A dedicated and innovative Network Support Specialist with extensive experience gained through progressive networking positions. Creates solutions to difficult problems, dedicated to customer requirements by providing the successful results required to satisfy client needs and generate new business.
Experience in diverse data and voice networking roles, involved in all phases of data network operations and implementation.
Expertise in the design, procurement, installation, acceptance testing, removal, monitoring and repair of telecommunication circuits, systems and networks as well as conditioned analog voice and data lines, as well as switched voice systems.
Most recently managed the network of Rolls Royce Canada and participated in the installation and design of network moves and upgrades.
Second level support for all EDS Canada clients and internal services and networks.
Previous clients have included the Bank of Canada, the Ontario Government and Canada Post.
Current CCNA, IIUC (Cisco voip) in progress.
Secret clearance.
(Public Company; HPQ; Information Technology and Services industry)
March 2001 — January 2009 (7 years 11 months)
Wide range of network engineering and support roles, 2nd and 3rd level. Primarily Cisco based networks, experience with other brands of devices. Maintained, designed, and implemented networks of interconnected routers, switches, load balancers and telecommunications services.
Provided dhcp services for 110,000 device network, and maintained application and servers.
(Public Company; MCI; Information Technology and Services industry)
March 1997 — March 2001 (4 years 1 month)
Network Operations for SHL/Systemhouse network. Team lead, promoted to 2nd level support for multiple clients and internal network.
Cisco, Stratacom, Nortel DPN, and Motorola Codex network equipment. Multiple telecommunications vendors and types of connectivity.
Systemhouse was purchased by EDS.
(Telecommunications industry)
September 1991 — February 1997 (5 years 6 months)
Managed new service and mac orders for several clients. Responsible for order until closed and billed.
Managed projects and large groups of related orders for various clients.
AT&T Canada has since morphed into MTS Allstream
(Information Technology and Services industry)
1981 — 1991 (10 years)
Telecommunications plant technician responsible for installation, maintenance, upgrades and changes to the equipment required to connect users and services.
Electronics Technology
Mini/Microcomputers, Communications