Steven Sinclair

Current

Owner/IT Consultant at PrideWorks Personal Consulting

Past

Account Manager at Systems Products International, INC.
Account Manager at Ecometry Corporation
Project Manager-Systems Analysis/Principal Documentation Specialist at JP Rushing Consultants, LLC

AIX Systems Administrator at CTG/ IBM CCMS (Call Center Management System) Operations
IT Support Analyst at Sedgwick
Music and Youth Minister at Strawfloor Baptist Church
IS Coordinator at Kemlite (formerly BP Chemicals)
Data Processor at Douglas Northeast

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Education

Arkansas State University

Recommended

6 people have recommended Steven

Connections

232 connections

Industry

Information Technology and Services

Websites

Steven Sinclair’s Summary

Steven Sinclair's IT career encompasses over 23 years of technical, training and customer support experience. He has worked extensively in IT support, technology operations and management, software training, implementation, documentation and quality control. Steven's diverse application of advanced computing skills and testing methodology has enabled him to excel as a system administrator and IT consultant. He also holds the designation as a Microsoft Certified Professional and received a minor in Music.

Steven Sinclair’s Specialties:

Software training, implementation, documentation, quality control/assurance and support. Website and Marketing development/branding and identity. Understands the software development process as well as the software support process, and therefore able to easily mediate functionality.

Steven Sinclair’s Experience

Owner/IT Consultant

PrideWorks Personal Consulting

(Information Technology and Services industry)

2003 — Present (6 years )

Provides consultative services related to Home and Small Business Networking, Website and Marketing content creation and design/identity, and Malware removal. Also provides other IT related consulting such as systems recommendation and development, delivery of software and hardware training, .
Account Manager

Systems Products International, INC.

(Privately Held; 11-50 employees; Information Technology and Services industry)

2004 — 2006 (2 years )

Developed and delivered Software Training. Assisted in product Implementation, Quality Assurance, and
Documentation. Carried out training development/delivery, implementation, and project management for a
major software and systems customization for Cooper Communities. Acted as Project Manger for QA,
Documentation and Training development for new .NET software product.
Account Manager

Ecometry Corporation

(Privately Held; 201-500 employees; Information Technology and Services industry)

2001 — 2003 (2 years )

Acted as dedicated support specialist for a large company on proprietary customized software. Was direct point
of contact for this company to enable advanced knowledgeable service. When the client installed new,
customized code and went to a down state analyzed the code to quickly find the cause of the issue. This resulted
in saving the company thousands of dollars from loss of production time. QA tested newly completed versions
of software. Delivered departmental training of new versions of software.
Project Manager-Systems Analysis/Principal Documentation Specialist

JP Rushing Consultants, LLC

(Privately Held; 1-10 employees; Information Technology and Services industry)

2000 — 2000 (less than a year)

Consulted for The New Power Company/IBM/AOLObserved current operation processes, including hardware configurations, network configurations, software
configurations and performance. Performed testing and benchmarking of those configurations and documented
them. Met with users, project leaders and management to discuss and plan guidelines and criteria for
documentation of a system or program. Also documented current policies and procedures. Made advisements
to better the configurations, performance, policies and procedures.
AIX Systems Administrator

CTG/ IBM CCMS (Call Center Management System) Operations

(Public Company; 10,001 or more employees; Information Technology and Services industry)

1999 — 2000 (1 year )

Administrator over several AIX based RISC servers, including Development servers that act as application servers for US Customer Support and Management. Supported other world-wide teams on maintaining their servers and applications. Provided third-level support for the Support and Management applications. Developed and delivered all training for incoming administrators for US and worldwide.
Reorganized and revamped CCMS Intranet Site and acted as Web Administrator for the site.
IT Support Analyst

Sedgwick

(Public Company; 5001-10,000 employees; Information Technology and Services industry)

1994 — 1999 (5 years )

Provided procedural and technical resolutions to internal clients from the thirty-plus
PC/Network applications, operating systems, proprietary software, various vendor and hardware configurations. Provided backup support to local Corporate Network Administrator. Developed and delivered training in the Hato Rey office. Acted as Network Administrator in varioius offices.
Trained classes for Network Administrators. Senior Lotus Notes Analyst since January, 1996. Obtained MCP designation
and attended classes for Windows NT Server/Workstation, Microsoft SQL Server.
Headed evaluation and selection process for a replacement Help Desk
Application. Headed design,
customization and implementations process for SupportMagicSQL. Acted as head administrator and lead
trainer for SupportMagicSQL and its servers. Trained other Support Analysts on the front and back ends of the
application. Acted as Network Administrator and Support for new Lotus Notes Project office in Tampa.
IS
Music and Youth Minister

Strawfloor Baptist Church

(Non-Profit; 1-10 employees; Religious Institutions industry)

1989 — 1995 (6 years )

Managed Music Services, Adult, Men's and Children's Choirs. Worked with youth in puppet and drama ministries as well as classes and Bible School. Assisted in helping the church grow from 75 in attendance to 200+ in attendance every Sunday.
IS Coordinator

Kemlite (formerly BP Chemicals)

(Information Technology and Services industry)

1991 — 1994 (3 years )

Coordinated entire information systems operations, including help desk, telecommunications, and AS400 MUX
operations. Developed raw material tracking system, saving company losses of up to $100,000 per month.
Developed formula system for production, achieving greater accuracy in measurements and reducing waste.
Designed new forms and labels for production, materials, and warehouse departments to streamline work and
increase efficiency.
Data Processor

Douglas Northeast

(Consumer Goods industry)

1990 — 1991 (1 year )

Processed orders; provided output for warehouse picking and packing sheets, customer invoices, other various
reports using IBM 34/36.

Steven Sinclair’s Education

Arkansas State University

BS , Computer Information Systems , 1984 — 1991

Minor: Music

Activities and Societies:

Student Government Association, Charter Member Sigma Chi Chapter, Marching Band, Jazz and Concert Band, Simmons First Bank Advisory Board, Resident Assistant in Delta Hall