I/T Analyst with extensive experience in Requirements, User Interface, Quality/Test, Process, Business and Marketing
Greater Detroit Area
I/T Analyst with extensive experience in Requirements, User Interface, Quality/Test, Process, Business and Marketing
Greater Detroit Area
Versatile Information Technology professional with extensive experience in requirements, web, process, quality and business analysis, and technical communications for large B2B and customer-facing portals. Demonstrated expertise in liaison roles requiring collaborative goal setting between business stakeholders and I/T technical resources. Successful in achieving tactical results while maintaining strategic direction. Strengths include:
• Web/portal extranet deployment, content management, end-user training, support and documentation.
• Application life cycle, from requirements analysis through testing to implementation.
• Worldwide teaming with customers, business and development coworkers, subcontractors and business partners.
• Results-oriented, self-directed, with strong organizational and project management skills.
• Cross-industry experience with focus in automotive, education, health, finance, and utility sectors.
Requirements analysis
UI/UX analysis and design
Process analysis and design
Quality assurance and testing
Technical writing
(Public Company; 1001-5000 employees; MXW; Outsourcing/Offshoring industry)
October 2005 — Present (3 years 10 months)
Responsible for user interface analysis, requirements analysis, and functional/technical documentation for web-based applications.
(Non-Profit; Non-Profit Organization Management industry)
January 1998 — Present (11 years 7 months)
Philmont, Northern Tier, Sea Base
BSA is the nation's foremost youth program of character development and values-based leadership training. It prepares young people to make ethical and moral choices over their lifetimes.
(Public Company; IBM; Information Technology and Services industry)
August 2000 — June 2005 (4 years 11 months)
Responsible for worldwide requirements analysis and troubleshooting for a very large web portal environment. Created, reviewed and amplified functional requirements in the areas of connectivity, content management, data privacy, entitlement, migration planning, profiling, reports, security, testing, tools and user experience that span the application lifecycle (concept, plan, develop, deploy, maintain).
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
January 1997 — July 2000 (3 years 7 months)
Managed a team of IBM and subcontractor networking and server services specialists engaged in designing, installing, tuning and managing client's Local Area, Wide Area, Client/Server and Web projects.
(Public Company; IBM; Information Technology and Services industry)
August 1988 — December 1996 (8 years 5 months)
Responsible for developing and implementing a tactical program to deploy a five-state team of services professionals to grow Local and Wide Area Network services revenue.
Led a national, cross-divisional market research team to assess market attractiveness and competitive position in the desktop services segment.
Led team of area marketing specialists to create and implement a tactical sales program to grow Decision Support software and related services.
(Public Company; 10,001 or more employees; Information Technology and Services industry)
August 1981 — July 1988 (7 years)
Provided branch-wide marketing (benefits assessment, demonstrations, sales calls to I/S management) and technical support (installing, customizing, sizing, performance tuning, and end-user training) for medium and large accounts. Managed customer center environment and devised system management procedures to ensure operational readiness and high availability of customer demonstrations.
MSBA , Information Systems , 1980 — 1981
BBA , Marketing , 1974 — 1978
IBM Certified Consultant Microsoft Certified Systems Engineer (MCSE)
High Adventure Chairman (Philmont, Northern Tier, Sea Base), Detroit Area Council, BSA / Boy Scouts of America
Full Throttle, Kensington Community Church
Eagle Scout / Order of the Arrow / Wood Badge
Published articles in PC World and IBM Update