Manager of Technology, Nonprofit Technology Enthusiast, Speaker, Improv Artist
- Greater Chicago Area
- Nonprofit Organization Management
Steve Heye's Overview
- Digital Content Services Manager at YMCA of Metropolitan Chicago
- Technology Consultant at YMCA of the USA
- Trainer (Classroom) at YMCA of Metropolitan Chicago
- Finance Director at Pav YMCA in Berwyn, IL
Steve Heye's Summary
Church and family are a large part of who I am. It is hard to separate who I am as a father, husband and Christ follower apart from my work experience and skills because they compliment each other so well.
As Manager of Technology at The Cara Program, I am blessed to work with an amazing staff that are passionate and dedicated to the cause of breaking the cycle of homelessness. I will be working hard over the next five years to build IT alignment to allow mission impact through technology.
During my previous role as Digital Content Services Manager at the YMCA of Metropolitan Chicago, I provided structure and purpose to our digital content through improving tools, process and providing metrics. A large part of my role is enabling others to create our digital content. It helps to have a training, service and program background when working on the people side of technology.
I have had roles as project manager, business analyst, subject matter expert and tester in almost every area of technology.
A high energy, innovative, results oriented Nonprofit Techie who possesses a unique mix of communications, marketing, operations, finance and technology skills to assist executives and technology staff to tie operations and technology together. Experience includes training, writing publications and leading group collaborations. A strategic thinker with a strong record of identifying operational efficiencies. Able to act as consultant to tech savvy as well as techno phobic staff.
As a teen I was a volunteer at the YMCA as a part of the Leaders Club. As a volunteer, I worked in just about every area of the YMCA with over 1250 volunteer hours on record. Outside of the YMCA I also have about 5 years experience in banking as a teller, teller supervisor and teller trainer.
Some samples of my articles and work are linked on this page: http://del.icio.us/sheye/steveheye.
Steve Heye's Experience
Manager of Technology
Nonprofit; 51-200 employees; Nonprofit Organization Management industry
October 2012 – Present (2 years) Greater Chicago Area
Founded in 1991, The Cara Program (TCP) is a non-profit organization dedicated to assisting the homeless and disadvantaged achieve real and lasting success through comprehensive training, job placement and critical support services. The Manager of Technology supervises the technology team and provides support to the VP of Finance & Administration to manage the organization’s technological
operation, integrity, security, and overall effectiveness of all information technology related systems, processes, and assets within the enterprise. This position includes cross functional technology planning responsibilities to achieve The Cara Program goals.
Nonprofit; 11-50 employees; Professional Training & Coaching industry
2010 – Present (4 years)
I am a contracted Faculty member for the Nonprofit Tech Academy (formerly the Tech Leadership Academy). I present the session on IT Planning, Implementation and Budgeting with elements of IT Alignment. This Academy runs 3-6 times a year and provides training to nonprofit staff to help them manage their technology. You can learn more about the academy at http://www.nten.org/nta. This training is based on the information provided in the book from NTEN called Managing Technology to Meet Your Mission.
Digital Content Services Manager
Nonprofit; 1001-5000 employees; Nonprofit Organization Management industry
October 2008 – August 2012 (3 years 11 months)
Main role is driving and managing the web and online content strategy of the YMCA. This position is responsible for developing, implementing, and maintaining content services that support YMCA of Metropolitan Chicago’s membership engagement strategy across all digital channels – e.g. Web, social media, mobile, etc. Coordinate stakeholders across the association to ensure the effectiveness of their digital content creation efforts and encourage the adoption of digital engagement techniques into all relevant association services. Work with a cross-department team to coordinate digital projects and realization of the master content calendar for all digital channels
Nonprofit; 10,001+ employees; Nonprofit Organization Management industry
September 1998 – June 2008 (9 years 10 months)
I was a technology consultant for almost 10 years, but this title is misleading. I was an employee of the National YMCA office providing support, expertise and direct services to the staff at local YMCAs.
I had a wide range of roles at YUSA including software tester, business analyst, subject matter expert, developing technology strategy, training, planning conferences, publishing materials and much more.
Nonprofit; 1001-5000 employees; Nonprofit Organization Management industry
September 1997 – September 1998 (1 year 1 month)
I provided classroom instruction in Windows, Office Productivity software, data entry and professional culture to under or unemployed Chicago residents on Gov't support. I also assisted in resource, lesson plan and program creation.
Pav YMCA in Berwyn, IL
1996 – 1996 (less than a year)
Responsible for operations and financial management of YMCA. • Managed fiscal responsibilities for $2 Million budget at single facility YMCA.
• Moved YMCA from single PC database to LAN and instituted front desk receipting process.
Steve Heye's Publications
Authors: Steve Heye, John Kenyon, Dahna Goldstein, Beth Kanter, Peter Campbell, Michael Cervino, Madeline Stanionis, Edward Granger Happ, Keith Thode
- Wiley & Sons
- February 17, 2009
Managing Technology to Meet Your Mission is a practical resource that will help nonprofit professionals make smart, strategic decisions about technology. The book shows how to effectively manage technology and offers practical advice for decision makers and staff alike who often have little or no experience with technology.
With contributions from the top experts in the nonprofit technology field, this must-have guide addresses technology planning and people. It includes the tools you need to get the work done, and the knowledge that will help you communicate better, evaluate technology investments, raise money, and more.
Steve Heye's Projects
Implement Exponent Case Management on Salesforce
- January 2014 to Present
We are working with Exponent Partners to implement an enterprise wide solution to manage our work with our students from admissions to the completion of their first year on the job. Our legacy system acted as a data repository, tracking only what has happened. Our new system should enable to continue to manage our data history, but also build workflow efficiency, forecast, strengthen collaboration and open new possibilities. We plan to leverage the system for more than just data, we are working to change the way we work to best leverage the technology.
- March 2014 to Present
Forget everything you know about Strategic Technology Planning. This session will open your eyes and mind to a new way of thinking about your technology planning. We will use real examples to walk you through the steps of creating the right technology plan for your organization. We will explore three different flavors of technology plans, Tactical, Strategic and Missional.
Attendees will walk away with: 1) Understanding the flavors of technology plans: Tactical, Strategic, Missional; 2) Clear and achievable steps to implement with available resources; 3) Creative ways to involve your full organization and build innovation into your technology plans; 4) Methods to redirect the focus of your technology plans where it is needed most.
- March 2014 to Present
Technology implementation is becoming more critical to nonprofit mission success every year. It's not just the nuts and bolts that keep your staff online, its the expansion of technology into mission, program, communications, development, and ultimately organizing that nonprofits seek to achieve. Using this broadened definition of 'technology,' we know that the failure rates of these implementations are extremely high - but why? These sessions will explore at both the strategic and tactical levels the constraints under which nonprofits must implement technology, the role strong internal leadership and understanding plays in their success, and ultimately, how to both succeed and to learn from inevitable failure to position your organization to fail in small, non-disruptive ways, learn from mistakes, and iterate for long term tech - and tech leadership - success.
- March 2014 to Present
Project and Business Process Management are critical elements in the long term success of your technology and should not be reserved for large projects. A Project Management Office (PMO) and a Business Process Management (BPM) Strategy on an ongoing basis will reduce risk, improve effectiveness, spur innovation and improve technology alignment. In this session, we will walk through practical and achievable strategies to implement PMO and BPM in your organization.
After this session, attendees will learn: 1) the importance of PMO and BPM; 2) clear and achievable steps to implement with available resources; 3) methods to drive organization support and adoption of PMO and BPM.
Migration to Nonprofit Starter Pack on Salesforce
- 2013 to Present
We migrated from a custom setup on Salesforce (SF) to the Nonprofit Starter Pack (NPSP) on SF for our fundraising and development efforts. This included a migration from Network for Good to Click & Pledge for online donations and events also. We wanted a tool directly integrated with SF. We worked with Kell Partners for the migration, they were a good partner with deep expertise. It may seem like it would be easy to migrate from SF to SF, but it had many challenges. The NPSP data model required deep changes to our contact, opportunity and product history. Kell Partners walked us through Best Practices and suggestions on directions to go. We have only just begun using the NPSP, so it is hard to comment on the impact. However, we are already able to access our donor data in a more meaningful way, process donations quicker and it has opened a number of opportunities to enhance our Development efforts.
Email Migration to Office 365
- September 2013 to Present
Using a local vendor, Network IT Easy, we migrated from an on premise Exchange 2007 environment to Office 365. Overall the migration went smoothly. Many of our users resumed using Outlook on their desktops to access Office 365, but we are exploring ways to use the browser email. We hope our planned implementation of Sharepoint on Office 365 will help users see the value. Our Network Administrator, Erwin Delfin, acted as project manager.
RFP Process to select new Student Management System
- February 2013 to October 2013
Conducted an Request for Information (RFI) and Request for Proposal (RFP) process to find a replacement solution for our custom built SQL Database with an Access front end. We used a light RFI to collect a range of options of possible solutions. Then we sent a full RFP to a small subset of carefully selected vendors. We narrowed our choices to three vendors to do in-person demos, which were scored by a group of 14 staff and 1 board member. We were impressed the vendors and responses during our process. There are a number of vendors with strong solutions, deep experience and true dedication to human services\workforce development.
As a side note, beyond choosing a solution, our org learned a number of lessons from the process. We found opportunities to simplify process, discovered new possibilities and much more. It was great to have such a big team involved and supporting the effort.
End to End Process Documentation of Student Management at The Cara Program
- December 2012 to May 2013
Hired SNtial Consulting to conduct an end to end documentation of our Student Management process to prepare for an RFP to replace our current Student Database. The SNtial consultants did the heavy lifting of running meetings, taking notes and creating initial documentation. However, Andrea and myself acted as partners through the whole project. Once the initial documentation was done, Andrea led the effort to review and edit with my support. This was a very extensive project, but was well worth the effort as we found countless ways to make small but very impactful changes, while discovering the biggest long term needs.
Once SNtial delivered their final draft, the real work began. Andrea did a complete reorganization and rewrite of the documentation in a format to get us ready for our RFP. Maria Kim (our COO) also pitched in to recreate all of the process maps. This documentation will be very beneficial in creating our RFP. We also plan to use it with new and existing staff to show how our process works.
This project required input from all parts of our organization, which demanded a lot of coordinating and task management.
Email Blast Solution - Informz
- 2012 to 2012
Managed selection process to identify email blast solution to replace our use of Vertical Response. We focused on solutions that offered better template management across child accounts, an API to our membership software and better unsubscribe management. I was the lead support from IT on the project. I was also the primary person that reviewed all emails before they were sent during our initial launch period.
Staff Intranet (SharePoint)
- 2012 to 2012
The team worked with RightPoint to develop and launch a SharePoint 2010 staff intranet. I acted as a digital content expert during implementation. After launch I managed web parts, landing page structure, added features and managed digital content for the IT and Marketing team portions of the Intranet. I also worked with the Network team to shift structure and improve usability.
- 2010 to 2011
Our website redesign was focused on three elements: meeting the new national brand standards, centralizing structure\hosting and simplifying content creation\management. We worked with Blue State Digital to design, implement and host the website. The content management system was Expression Engine with the addition of the BSD tools for email, forms, friend to friend fundraising and other features.
- 2010 to 2010
I acted as content lead and primary contact to create a website to improve our online program registration. We focused on the ability to browse by type or search by age, day, time, skill or type. We built the site with custom HTML, but relied on our membership database to store all transactions and data.
- 2010 to 2010
To compliment the features of our Lotus Notes Databases we launched a WordPress blog that focused on sharing news to all staff. However without the full features of an intranet this was a temporary fix.
- 2010 to 2010
How do you get 50 authors prepared to manage 15 Facebook pages in less than 2 months with a team of 4 people?
The YMCA of Metro Chicago faced just this challenge in the summer of 2010. There was a desire to get a presence established on Facebook in order to connect with our communities in new ways and do it quickly! Our bigger challenge was managing the pages once they were launched. This case study will walk through the process we followed to get the pages launched and equipped the authors to manage them.
Salesforce World Tour Presentation
- April 2014 to Present
I was part of a panel with Daren Hubbard-Wayne State University and Amy Sobczak-Joint Commission Resources, hosted by Heidi Connal from the Salesforce Foundation. We shared information about our challenges and lessons learned during implementation. We then walked through what we changed based on those lessons learned.
- July 2014 to Present
I repeated my presentation from the 2014 Nonprofit Technology Conference called Technology Planning Smack Down: Tactical vs. Strategic vs. Missional. The audience was made up of around 50 nonprofit peers from the Chicagoloand area. It was hosted at the Chicago Community Trust as a part of the NTEN 501Tech Club.
Steve Heye's Volunteer Experience & Causes
Technology & Web Support
Leap of Faith Arts Ministries
2011 – present (3 years)
- Arts and Culture
I have worked with Leap of Faith on their technology implementation and support since their launch as a 501c3 nonprofit. I have also built and managed their website at www.leapoffaithartsministries.org on WordPress. I provide assistance as needed on their online registration, social media and other technology related items. I setup and secured the approval for their Google Grants - Adwords account, which I continue to manage. I setup email with their domain address and migrated it to the free Google Apps to manage their email and to collaborate.
Producer, Online Service Host
Community Christian Church2001 – 2012 (11 years)
For several years I acted as a producer for in-person services. As producer I coordinated all parts of the service based on the cue sheet created by the church. My role was to make sure each part was aware of the service order and to keep it running on time. In 2010 however this role transitioned to helping in a similar way as Community Christian looked to launch an online service. In 2011 they launched those online services and I currently host the one on Sundays at 11am.
Nonprofit Technology Network
2006 – present (8 years)
- Science and Technology
I have volunteered on a committee each year including the conference planning committee and the membership planning committee.
CSI: Yellow Box - an Improv Troupe2007 – present (7 years)
We are an Improv Troupe associated with Community Christian Church (www.communitychristian.org). We perform shows to raise funds for different causes by doing family friendly shows with a small admission price. You can see our Facebook Page: https://www.facebook.com/pages/CSI-Yellow-Box/114861841883026
Joliet Jets Swim Team Board Member
Greater Joliet Area YMCA
September 2011 – October 2012 (1 year 2 months)
AYP Chapter 45 Board Member
Association of YMCA Professionals (AYP)
June 2011 – October 2012 (1 year 5 months)
Regional chapter that engages and trains local YMCA professionals to build their individual career.
Causes I care about:
- Disaster and Humanitarian Relief
- Economic Empowerment
- Poverty Alleviation
- Science and Technology
Organizations I support:
- TechSoup Global
- Nonprofit Technology Network
- Feeding America
- Opportunity International
- American Red Cross
- United Way of America
- United Way of Metropolitan Chicago
- The Cara Program
Steve Heye's Skills & Expertise
- Social Media
- Web Content Management
- Web Content
- Digital Marketing
- Digital Communication
- Strategic Communications
- Communications Strategy
- Technology Planning
- Technology Integration
- Online Training
- Training & Development
- Public Speaking
- Social Networking
- Strategic Planning
- Marketing Communications
- Online Marketing
- Social Media Marketing
- Email Marketing
- Marketing Strategy
- Internal Communications
- Digital Media
- Digital Strategy
- Star Wars
- Program Management
- Project Management
- Google Analytics
- Volunteer Management
- Employee Training
- Team Leadership
- Cross-functional Team Leadership
- Project Planning
- Program Development
- Community Outreach
- Event Planning
- Leadership Development
- Public Relations