Steven Jong

Current

Documentation Manager at Camiant
Director at Large at Society for Technical Communication

Past

Principal Documentation Project Manager at 3Com
Contract Writer at JumpTap
Principal Documentation Specialist at Pegasystems

Instructor at Massachusetts School of Law at Andover
Documentation Team Manager at Lightbridge
Consulting Writer at Digital Equipment Corporation
Principal Technical Writer at Honeywell Information Systems

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Education

Boston University
Boston University

Recommended

3 people have recommended Steven

Connections

337 connections

Industry

Computer Software

Websites

Steven Jong’s Summary

Profile: A technical writer, leader, and teacher with extensive experience creating—and helping others to create—effective, efficient, cohesive, award-winning, high-quality information products.

Expertise:
• Publishing tools: FrameMaker, Word, WebWorks, Dreamweaver, Acrobat, Visio, Paint Shop Pro, Flash, Excel, PowerPoint
• Languages: Java, HTML/XML, Perl, DCL
• Web environments documented: WebLogic, WebSphere, J2EE, JMX, SOAP
• Databases documented: Oracle, Access, AppleWorks
• Network protocols documented: TCP/IP, SNMP, Ethernet, DECnet, SNA
• Operating systems used: Windows, Mac OS, UNIX, OpenVMS

Steven Jong’s Specialties:

Documentation manager, principal technical writer, documentation quality, team leader, lead writer, instructional design and delivery, Society for Technical Communication

Steven Jong’s Experience

Documentation Manager

Camiant

(Privately Held; 51-200 employees; Telecommunications industry)

July 2008 — Present (1 year 1 month)
Director at Large

Society for Technical Communication

(Non-Profit; 10,001 or more employees; Non-Profit Organization Management industry)

May 2007 — Present (2 years 3 months)
Principal Documentation Project Manager

3Com

(Public Company; 1001-5000 employees; COMS; Computer Networking industry)

December 2006 — June 2008 (1 year 7 months)

Oversee the documentation aspects of 3Com's offerings from third-party suppliers
Contract Writer

JumpTap

(Privately Held; 51-200 employees; Computer Software industry)

June 2006 — December 2006 (7 months)

Contract technical writer
Principal Documentation Specialist

Pegasystems

(Public Company; 201-500 employees; PEGA; Computer Software industry)

June 2002 — February 2006 (3 years 9 months)

• Documented checking, credit card, medical claims, and customer service exceptions-processing applications (using Word)
• Documented business rules IDE administration and security
• Documented WebLogic-based image-management application
Instructor

Massachusetts School of Law at Andover

(Computer Software industry)

2002 — 2003 (1 year)
Documentation Team Manager

Lightbridge

(Public Company; 201-500 employees; LTBG; Wireless industry)

December 1994 — November 2001 (7 years)

Documentation Manager (staff of nine at two sites)
• Responsible for documentation strategy and budget ($1 million level) for a group creating 100+ documents/10,000 pages per year
• Staffed, trained, evaluated, and managed performance of team
• Assigned/tracked projects; edited/reviewed/approved documents
• Tripled team productivity with process improvements
• Improved documentation quality to award-winning levels
• Designed company’s documentation presentation, layout, and style; created Word, FrameMaker, and RoboHelp templates
• Established and documented documentation policies and procedures
Consulting Writer

Digital Equipment Corporation

(Public Company; 10,001 or more employees; DEC; Computer Software industry)

September 1986 — December 1994 (8 years 4 months)

Consulting SW Writer (appointed 1992)
Planned and led award-winning documentation effort for network management software (12 writers, 25 books, 4500+ pages);
using Interleaf, wrote overview, master index, and other manuals
Principal Technical Writer

Honeywell Information Systems

(Public Company; Computer Software industry)

1976 — 1986 (10 years)

Steven Jong’s Education

Boston University

MS , Science Communication , September 1979 — January 1981
Boston University

BA , Physics and Astronomy , September 1972 — May 1976

Trustee's Scholar (four years full tuition)
Secondary-school treaching certification

Activities and Societies:

Freshman Chorus
Astronomical Society

Additional Information

Steven Jong’s Websites:

Steven Jong’s Interests:

STC, technical communication, music performance, writing, volleyball

Steven Jong’s Groups:

Society for Technical Communication Director at Large, STC Boston Chapter Past President, STC International Technical Publications Competition (ITPC), International Standards Organization (ISO) Project 11,
Westford Chorus, STC