Steve Ellwood

Current

Security Solution Designer at BT Innovate & Design

Past

Transition Manager at BT
Service Designer at BT
Editor at Cromarty Live

Service Architect at BT
Internal Social Networking at BT
ITIL Process Design at BT
Service Manager at BT

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4 more...

Education

Barnard Castle School

Connections

64 connections

Industry

Information Technology and Services

Websites

My Blog

Steve Ellwood’s Summary

Managing skilled teams into new roles across the wider BT Business
Designing service wraps for major outsourcing bids
Worked on major tranformation programmes within NHS
Designed service processes for major finance house
Senior Service Manager within BT (Manager's Certificate in IT Service Management)
MBCS

Steve Ellwood’s Specialties:

Service Management, Process consultancy, coaching for results

Steve Ellwood’s Experience

Security Solution Designer

BT Innovate & Design

(Information Technology and Services industry)

August 2009 — Present (4 months)

working on Common Capabilities and other activity within the Platform
Transition Manager

BT

(Public Company; BT-A.L; Retail industry)

May 2009 — August 2009 (4 months)

I worked in the BT Transition Centre, helping a fair sized team through the corporate transformation into new ICT roles across the company.
Service Designer

BT

(Public Company; BT.A; Telecommunications industry)

February 2007 — April 2009 (2 years 3 months)

Designing the Service Wrap for ICT Service in large ICT/outsource bids
Editor

Cromarty Live

(Information Technology and Services industry)

2005 — 2008 (3 years )
Service Architect

BT

(Public Company; 10,001 or more employees; BT; Telecommunications industry)

January 2006 — February 2007 (1 year 2 months)

Providing ITIL Consultancy and risk management support to a transformation programme within the NHS for BT.
Internal Social Networking

BT

(Public Company; 10,001 or more employees; BT; Telecommunications industry)

2002 — 2007 (5 years )
ITIL Process Design

BT

(Public Company; 10,001 or more employees; BT; Telecommunications industry)

October 2005 — February 2006 (5 months)

Handling process design consultancy for a major outsource being done by BT
Service Manager

BT

(Public Company; 10,001 or more employees; BT; Telecommunications industry)

March 2002 — October 2005 (3 years 8 months)

Managed team of Service managers looking after BT Retail Call Centre Applications, and BT Global Services OSS and applications