Steve Ellwood

Current

Transition Manager at BT

Past

Service Designer at BT
Service Designer at BT Global Services
Editor at Cromarty Live

Internal Social Networking at BT
Service Architect at BT
ITIL Process Design at BT
Service Manager at BT

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4 more...

Education

Barnard Castle School

Connections

41 connections

Industry

Information Technology and Services

Websites

Steve Ellwood’s Summary

Managing skilled teams into new roles across the wider BT Business
Designing service wraps for major outsourcing bids
Worked on major tranformation programmes within NHS
Designed service processes for major finance house
Senior Service Manager within BT (Manager's Certificate in IT Service Management)
MBCS

Steve Ellwood’s Specialties:

Service Management, Process consultancy, coaching for results

Steve Ellwood’s Experience

Transition Manager

BT

(Public Company; BT-A.L; Information Technology and Services industry)

May 2009 — Present (3 months)

I'm now working in the BT Transition Centre, helping a fair sized team through the corporate transformation into new ICT roles across the company.
Service Designer

BT

(Public Company; BT.A; Telecommunications industry)

February 2007 — April 2009 (2 years 3 months)

Designing the Service Wrap for ICT Service in large ICT/outsource bids
Service Designer

BT Global Services

(Public Company; BTA; Telecommunications industry)

March 2007 — April 2009 (2 years 2 months)
Editor

Cromarty Live

(Information Technology and Services industry)

2005 — 2008 (3 years)
Internal Social Networking

BT

(Public Company; 10,001 or more employees; BT; Telecommunications industry)

2002 — 2007 (5 years)
Service Architect

BT

(Public Company; 10,001 or more employees; BT; Telecommunications industry)

January 2006 — February 2007 (1 year 2 months)

Providing ITIL Consultancy and risk management support to a transformation programme within the NHS for BT.
ITIL Process Design

BT

(Public Company; 10,001 or more employees; BT; Telecommunications industry)

October 2005 — February 2006 (5 months)

Handling process design consultancy for a major outsource being done by BT
Service Manager

BT

(Public Company; 10,001 or more employees; BT; Telecommunications industry)

March 2002 — October 2005 (3 years 8 months)

Managed team of Service managers looking after BT Retail Call Centre Applications, and BT Global Services OSS and applications