Customer Experience Expert
Greater Atlanta Area
- Current
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- Consultant at Strativity Group, Inc.
- President at People to People Learning, Inc.
- Senior Consultant/ Master Trainer at Customer Focus, Inc.
- Past
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- Business journalist and marketing copywriter at Steve Cohn Communications
- Host of weekly interview talk program at WXPS Radio, White Plains, NY
- Editor/writer/on-screen commentator at MacLean-Hunter Media
- Sports Editor at NBC
- Reporter/newswriter at WINS radio, New York
- Bureau Manager for New York Northern Suburbs at United Press International
- News Director/Reporter at WFAS AM & FM, White Plains, NY
- Education
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- City University of New York-Brooklyn College
- Recommended
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21 people have recommended Steve - Connections
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308
connections
- Industry
- Professional Training & Coaching
- Websites
Steve Cohn, Certified Speaking Professional’s Summary
• Everything I do is about MAKING BUSINESS PERSONAL AGAIN. Whether speaking on or teaching customer service, sales, writing, or presentation skills, the most important thing my audiences learn is that to achieve success, they need to understand, know and focus on the people they're serving. I live and breathe customer relationships.
• Extensive experience working with major organizations such as Delta Air Lines, FedEx Worldwide, IBM, Key Bank, Atmos Energy, AT&T, Raymond Weil, and the City of Los Angeles in more than 30 states and six countries.
• My mantra: “People have come to feel dehumanized by an impersonal, technological business world where they rarely get to interact with a live person. They’ve become extremely frustrated and ready to switch to anyone who will treat them better. The secret to separating your business from your competition is to Make Business Personal Again!”
• Awarded the Certified Speaking Professional (CSP) designation by the National Speakers Association and the International Federation of Professional Speakers. Less than 10% of professional speakers worldwide have the Certified Speaking Professional designation. It is the highest earned designation in the speaking industry.
• Former President of the Georgia state chapter of the National Speakers Association.
• Seminar leader, trainer, facilitator, speaker, writer
• Author/co-author of three books.
Steve Cohn, Certified Speaking Professional’s Specialties:
Customer service, customer relationships, customer caring, e-mail communication, written communication, presentation skills coaching.
Steve Cohn, Certified Speaking Professional’s Experience
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Consultant
Strativity Group, Inc.
(Management Consulting industry)
March 2008 — Present (1 year 9 months)
Working with Customer Experience Management visionary Lior Arussy and Strativity has been one of the great experiences of my business life. The Strativity Group helps companies “committed to transforming their profitable growth platform through increased customer loyalty develop and execute customer-centric strategies, manage their Customer Experience and create marketing and thought leadership programs.” As Strativity’s chief training consultant, I help client employees and management change mindsets and see the connection between their systems, attitudes, behaviors, and customer loyalty.
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President
People to People Learning, Inc.
(Professional Training & Coaching industry)
1995 — Present (14 years )
As president of People to People Learning, Inc. I help people and companies Make Business Personal Again by focusing on the Human Being at the end of the business interaction. When people and companies Make Business Personal Again, they gain and keep more customers, make more sales and create better and longer-lasting relationships.
During our 14 years in business, we have provided training, consulting and coaching in customer service, business writing, sales and presentation skills to dozens of companies in the US and six countries worldwide.
Clients we've worked with through the years include Delta Air Lines, Raymond Weil, the U.S. Department of Housing and Urban Development, Sherwin-Williams, Cingular Wireless and Nestle. -
Senior Consultant/ Master Trainer
Customer Focus, Inc.
(Professional Training & Coaching industry)
1995 — Present (14 years )
I love working with this company! They offer the finest customer service soft skills training program on the market, Creating CEOs, as well as programs in upselling and cross-selling, and coaching.
I first began working with Dr. Richard Strand, CFI's president, in 1995 and since have facilitated and trained CFI programs more than 250 times. As Senior Consultant and Master Trainer, I am the "go-to-guy" for client-based customizations, training delivery, and train-the-trainer. Customer Focus clients I have worked with include IBM, Atmos Energy, AT&T, FedEx Worldwide, the City of Los Angeles, Progress Energy, Ernst & Young, Sea Launch, ACS and Key Bank. -
Business journalist and marketing copywriter
Steve Cohn Communications
(Writing and Editing industry)
1987 — 2003 (16 years )
Wrote more than 200 articles for various trade and consumer publications in the business, legal, information technology, and retail trades. Provided advertising and marketing copywriting to companies, not-for-profit organizations, and advertising agencies. Ghost-wrote and/or edited six books.
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Host of weekly interview talk program
WXPS Radio, White Plains, NY
(Broadcast Media industry)
1989 — 1993 (4 years )
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Editor/writer/on-screen commentator
MacLean-Hunter Media
(Publishing industry)
1985 — 1987 (2 years )
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Sports Editor
NBC
(Public Company; GE; Broadcast Media industry)
1984 — 1985 (1 year )
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Reporter/newswriter
WINS radio, New York
(Broadcast Media industry)
1983 — 1985 (2 years )
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Bureau Manager for New York Northern Suburbs
United Press International
(Newspapers industry)
1982 — 1983 (1 year )
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News Director/Reporter
WFAS AM & FM, White Plains, NY
(Broadcast Media industry)
1980 — 1982 (2 years )
Steve Cohn, Certified Speaking Professional’s Education
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City University of New York-Brooklyn College
BA , History
Additional Information
Steve Cohn, Certified Speaking Professional’s Websites:
Steve Cohn, Certified Speaking Professional’s Interests:
business psychology, philosophy, history, books, baseball, all types of music, popular culture
Steve Cohn, Certified Speaking Professional’s Groups:
National Speakers Association
National Speakers Association -- Georgia chapter
Toastmasters International
Temple Beth Tikvah, Roswell, GA
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National Speakers Association (NSA) -
ICMI - The Global Contact Center Professional Community -
Contact Center Operations & Management -
Customer Care Network -
Worldwide Contact Center Professionals - Largest Network for Call Center Professionals -
Customer Experience Management -
CRM Focus Expert Group -
Training Professionals -
Temple Beth Tikvah -
Customers 1st -
Brooklyn College Alumni -
Customer Service Professionals -
Customer Experience Management 101 -
Southeast Association of Facilitators -
Certified Speaking Professionals (CSPs) -
North Fulton Jewish Business Network -
Customer Satisfaction KUDOS and KATASTROPHES -
Need A Speaker / Be A Speaker -
The North Fulton Business Expo
Steve Cohn, Certified Speaking Professional’s Honors:
Earned Certified Speaking Professional (CSP) designation from the National Speakers Association in 2002.
Served as President of National Speakers Association Georgia Chapter 2002-2003. Board member for seven years.
New York State Broadcasters Association -- Outstanding Public Service Talk Show 1991
United Press International Broadcasters NY State -- Outstanding News Series -- 1981
Steve Cohn, Certified Speaking Professional’s Contact Settings
Interested In:
- consulting offers
- expertise requests
- business deals
- reference requests
- getting back in touch
