CEO at Cleantegrity
Austin, Texas Area
- Current
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- CEO at Cleantegrity
- Past
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- Principal at VOTUM Technology Group
- Director, Customer Support at Radiant Systems
- Vice President, Operations at Internet America
- Director, Technical Support at Check Point Software Technologies
- Vice President, Enterprise Coordination at Computer City
- Director, Technical Services at CompUSA
- CEO at FocIS Corporation
- Vice President, Service Operations at CompuCom Systems
- Director, Regional Distribution Operations at ComputerLand Corporation
- Rapid Growth Company Leader at ComputerCraft
- CEO at Lattice Technologies
- Manager at Audio Concepts
- Recommended
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6 people have recommended Steve - Connections
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- Websites
Steve Harvey’s Summary
Cleantegrity exists to help emerging “clean technology” companies bring more products to market faster. This includes solar, wind power, energy efficiency, new water technologies, geothermal, and green building products. We deliver technical support and customer service for these new emerging cleantech companies.
Steve Harvey’s Specialties:
customer's advocate / change agent / process innovator
Steve Harvey’s Experience
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CEO
Cleantegrity
(Privately Held; 1-10 employees; Renewables & Environment industry)
September 2007 — Present (1 year 2 months)
() Enables cleantech companies operating in the USA to outsource their 1st level customer service / technical support.
() Primary service offering is to answer the 1st level incoming phone call (or email/web query), enter the case into a tracking system, solve the situation based on training and specific processes developed for each client, or (where appropriate) escalate the matter (per prescribed process) to the client company for further attention.
() Calls recorded, emails and web inputs retained, and all of the information 24x7 accessible by the client.
() Comprehensive suite of reporting (push and pull, scheduled and ad hoc, and balanced scorecard dashboard), and periodic meetings to review the performance and observations.
() Root cause analysis to identify problem trends and help the client design and implement changes that prevent the need for support calls to come to the center in the first place. -
Principal
VOTUM Technology Group
(Privately Held; 11-50 employees; Information Technology and Services industry)
February 2007 — September 2007 (8 months)
The VOTUM Technology Group is an independent RFID and Sensor technology consulting and deployment company.
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Director, Customer Support
Radiant Systems
(Public Company; 501-1000 employees; RADS; Information Technology and Services industry)
November 2005 — December 2006 (1 year 2 months)
() Reorganized and led a 60-person 24x7 technical support center resolving 1st and 2nd level support situations associated with over 45,000 restaurant locations worldwide.
() Significantly improved customer and partner support as measured in response and resolution.
() Established "voice of the customer" feedback loops to the software and hardware development teams. -
Vice President, Operations
Internet America
(Public Company; 51-200 employees; Information Technology and Services industry)
March 2005 — November 2005 (9 months)
Transformed field operations to enable rapid growth in establishing and deploying wireless Internet service to customers located in small towns and rural markets.
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Director, Technical Support
Check Point Software Technologies
(Public Company; 1001-5000 employees; Computer Software industry)
October 1998 — September 2004 (6 years)
- Director, Professional Services (2004)
() Transformed the way customers and partners engaged with the company.
() Reengineered the service offerings to appeal to global markets.
() Improved monthly utilization from 37% to 71% through innovative service delivery.
- Director, Technical Services Sales and Customer Services (1998-2003)
() Developed service programs and provided training to the reseller channel to grow software subscription and service to over 30% of total company revenue.
() Launched new 20-person Customer Advocacy group to tackle problems and issues for customers and partners worldwide.
() Regularly met with customers, partners, and field employees worldwide to refine services; established feedback loops to product management, R&D, sales, operations and th channel.
() Improved productivity while simultaneously enhancing customer service through extensiv retraining, open and rational metrics, and root cause analysis for problem prevention. -
Vice President, Enterprise Coordination
Computer City
(Public Company; 501-1000 employees; Information Technology and Services industry)
September 1997 — September 1998 (1 year 1 month)
Recruited by CEO to help stabilize company operations nationwide. Multiple company improvements introduced which positioned it for subsequent acquisition.
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Director, Technical Services
CompUSA
(Public Company; 1001-5000 employees; Information Technology and Services industry)
August 1996 — August 1997 (1 year 1 month)
Launched new technical support services business group, programs, and call center facility. Selected technology, hired and trained employees at the management level and front-line positions.
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CEO
FocIS Corporation
(Privately Held; 11-50 employees; Information Technology and Services industry)
April 1995 — July 1996 (1 year 4 months)
Developed the help desk technology support service business at FocIS Corporation, a subsidiary company of Rosetta Stone Corporation. Stabilized the financials and returned the company to consistent profitability. Company (FocIS) subsequently sold.
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Vice President, Service Operations
CompuCom Systems
(Public Company; 1001-5000 employees; Information Technology and Services industry)
February 1991 — March 1995 (4 years 2 months)
Recruited by the CEO to help CompuCom acquire a much larger company (The Computer Factory). After successfully completing the acquisition, moved to Dallas to lead and develop the nationwide Service Operations group. Turned around the effectiveness & efficiency of technical services into the results zone (profit, revenue growth, customer satisfaction).
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Director, Regional Distribution Operations
ComputerLand Corporation
(Public Company; 501-1000 employees; Information Technology and Services industry)
August 1989 — January 1991 (1 year 6 months)
Stabilized operations at four contract warehouses (Chicago, Atlanta, Baltimore, and Dallas) and then consolidated them all into a new 225,000 sq. ft. facility in Indianapolis, IN. Created and managed the state-of-the-art distribution center that received and shipped over $10 million of product daily, including ability to receive, turn around and ship on the same day. Operated in a leadership role in the areas of people, process and technology.
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Rapid Growth Company Leader
ComputerCraft
(Public Company; 501-1000 employees; Information Technology and Services industry)
September 1982 — August 1989 (7 years)
Through a variety of increasingly responsible leadership positions, established a strong reputation for being a quick learner, hard worker, team player, and innovator. Positions held include Assistant Store Manager, Store Manager, District Manager, Senior District Sales & Services Manager, Director of Inventory Management, Director of Technical Services, Director of Special Projects, and Superstore Launch Director.
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CEO
Lattice Technologies
(Privately Held; 11-50 employees; Information Technology and Services industry)
February 1987 — February 1988 (1 year 1 month)
Joined a high-risk entrepreneurial start-up as VP Marketing and Business Development, promoted to President and CEO. Directed operations and managed staff; was actively involved in the procurement of capital, including the creation of private placement prospectus. Pursued aggressive public relations campaign; personally secured early adopter laser photo-plotter orders. This was my first "real-world MBA" experience!
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Manager
Audio Concepts
(Consumer Electronics industry)
1977 — 1982 (5 years)
Evolved from part-time job while attending college to my first full-time job out of college. We sold high-end high-fidelity equipment including Mark Levinson, Magneplanar, Advent, Boston Acoustics, Linn Sondek, B&W, KEF, Audio Research, NAD, SME, Klipsch, Nakamichi, GAS, Rega Planar, Adcom, Dahlquist, Hafler and more.
Additional Information
Steve Harvey’s Websites:
Steve Harvey’s Interests:
cleantech, greentech, solar, renewables, GoingGreen, energy efficiency; entrepreneur, legacy impact; hiking, cycling, family activities; travel, meeting new people, reading; automobile performance driving enthusiast
Steve Harvey’s Groups:
Accomplished public speaker on subjects including best practices in client services, developing top organizational culture for optimum performance, and technology selection and total implementation. Active in Bootstrap Sustainability, Texas Green Network, and Sustainable San Marcos.
Steve Harvey’s Honors:
Boy Scouts of America: Eagle Scout, God & Country, Order of the Arrow
